Nick
you will find that a lot of the commercial contracts that are being targeted now is because of the impact of wfp.
With trad it was harder and always took longer, along comes wfp and the same job can be done in a third of the time, but the best part was you still got the old rate of pay, which is excellent.
But alas these days are now coming to an end, and in some ways this is ok but when you lose a contract you have had for years, that is a good payer, maybe you need to look at them closer.
I have only had one guy who targeted my domestic, this was a few years back and he was blantly going to them and saying he would clean them cheaper than me, luckly I never lost any, you do have more customer loyalty with domestic than commercial.
anyway I called him up and said if he carried on doing this, I would target all of his customer and offer to clean them for FREE.
He checked me out, and when i say i will do something, then I do it.
He stopped his ways, mind you I haven't seen him in years, maybe he tried it on someone else and is now propping up a motorway bridge. :
