[mark blundell]

i have this customer that is never in when i Go to clean i need them to give me access to the rear they have 2 gates both locked with code locks they will not give the code as they are worried about the dog getting out.

last month i called 3 times before i caught them in but when they are in it is one of my best jobs nice easy house well priced £20 and always get a tip? cant do fronts only as they really don't need cleaning every 4 weeks but rears do due to trees dual carriageway ect  they where 6 weeks but changed to 4 weekly due to rears.

im sick of arriving and cant get access though what would you lot do?

[Pope vader]

get a phone no and phone night before,  if they say not this month  dump

[SB Cleaning]

Dump

[bobplum]

try texting,email etc if you arrive and still no access lets say for the next two cleans you should consider letting them know about the problems you are having if things dont improve  add up the time etc you have spent not cleaning them and then i would replace with a more efficient customer

[Ian101]

if its only the code you need to gain access then i would be insisting on the code or explain u wont be able to do them anymore ... sounds too much hassle.

I have a customer who has a massive house in posh part Chester access thru a coded security gate and he gave me the code when I explained the reasons AND Im a scouser so u shouldnt have a problem 

[Tom White]

get a phone no and phone night before,  if they say not this month  dump

Spot on.  I do this for quite a few accounts.

[Johnny B]

I would do the fronts only, and leave a note in her door to say why you were unable to access the rear. Once she realizes they won't clean themselves, she will give you access. Then charge her a premium for the privilege.

John

[bobplum]

if its only the code you need to gain access then i would be insisting on the code or explain u wont be able to do them anymore ... sounds too much hassle.

I have a customer who has a massive house in posh part Chester access thru a coded security gate and he gave me the code when I explained the reasons AND Im a scouser so u shouldnt have a problem 

why arent you at work

[Ian101]

having a day off but massive day tomorrow 3 up on van

[PURER CLEAN]

get a phone no and phone night before,  if they say not this month  dump

DITO 

[AuRavelling79]

Climb over the gate with a ladder?

[mark blundell]

cheers guys might have to insist on the code for the gate just seams a little cheeky thanks for the replys

[AuRavelling79]

cheers guys might have to insist on the code for the gate just seams a little cheeky thanks for the replys

Take a bunch of keys and say "I've got loads of keys and codes for gates can I have yours?"

If they say no then unless it is because the rottweiler will chomp yer nadgers then I would say "it's an issue of trust and as you don't feel I can be trusted to not let bonzo out or nick your garden gnomes then you should find another w/c, g'day!"

[Blue Frog Systems]

Got one myself today - i text them the night before and they leave the gate open for me. 3rd time today they havent left the gate open. Left them a note to say i text and the gate is still locked, i will go back monday to clean them and i want there new number as it seems they have changed it.

Next time its locked im leaving a note dumping her !

[Scrimble]

i had a simular custy who had his gate locked, i said i can text the night before and to leave it unlocked, custy originally said yes then when i went to clean the gate was locked, i climbed over with the ladder and cleaned the rears which i dont normally do but because it was a 25 quid 4 weekly house i didnt want to lose it, i spoke to custy and told them that i wont climb over again gate must be unlocked, next time i went same again gate locked so i billed them the full price for just the fronts, custy rang up and told me they dont want to leave it unlocked and wanted me to climb over every time, i told them to jog on! dumped.  

[windowswashed]

I would do the fronts only, and leave a note in her door to say why you were unable to access the rear. Once she realizes they won't clean themselves, she will give you access. Then charge her a premium for the privilege.

John

I do the same as well. Why chase after them as it sounds like a trust issue or penny pinching through financial hardship. Might as well gain from their inconvenience or lack of trust out of principal of not being taken advantage of