[VSP Home Care]

I know it's been said before but its always worth repeating, I've just waffled like a completely confused fool to Sam in Sales, thankfully Sam can understand and decipher idiots that are not two sure what it is they are trying to purchase....

I now should be receiving a bag of goodies from them tomorrow, I even called back to add another item to my list, that lady know's her stuff.

A pleasure to deal with people like that.

 

[dazmond]

Gardiners equals great gear and fantastic customer service.some of you should take heed and treat your own customers with the same friendliness and helpfulness!

[VSP Home Care]

Bang on the money Daz, a little politeness and friendliness costs nothing, brains as well and you've got a good company that people like to do business with.

But we both know that the phrase "the customer is always right" needs some discussion   

Mostly they have been misinformed 

[Steve_c]

I know it's been said before but its always worth repeating, I've just waffled like a completely confused fool to Sam in Sales, thankfully Sam can understand and decipher idiots that are not two sure what it is they are trying to purchase....

I now should be receiving a bag of goodies from them tomorrow, I even called back to add another item to my list, that lady know's her stuff.

A pleasure to deal with people like that.

 

Bang on mate, i had  a similar conversation, she must have though i was a complete fruit loop.

[krave]

I can never get a answer on the phone. Frustrating.

[elite mike]

outstanding service 

had a slight problem with my pole, and talked to him last night on matts forum 

part was sent out 1st class this morning.

thanks Alex and Kirsty

[AS Window Cleaning]

have found they always answer the phone, and pretty knowledgeable, tho one of the answers they gave me was different to what Alex said on here!

only issue I had was when bought some pumps off them. one was faulty, rang them up, they paid for it to collected, jobs a gud un. sent it off to manufacturer, who 'tested' it for a week and found no probs. Gardiners returned it to me after relieving me of 45 odd quid in carriage charges. pump now wrkd correctly. they could find nothing wrong with it so I got charged delivery charges. but it was making terrible noises and not pumping water!   
 
that apart they have been excellent, very quick and helpful. just what you need from a supplier!

[Alex Gardiner]

have found they always answer the phone, and pretty knowledgeable, tho one of the answers they gave me was different to what Alex said on here!

only issue I had was when bought some pumps off them. one was faulty, rang them up, they paid for it to collected, jobs a gud un. sent it off to manufacturer, who 'tested' it for a week and found no probs. Gardiners returned it to me after relieving me of 45 odd quid in carriage charges. pump now wrkd correctly. they could find nothing wrong with it so I got charged delivery charges. but it was making terrible noises and not pumping water!   
 
that apart they have been excellent, very quick and helpful. just what you need from a supplier!

Unfortunately in these circumstances the wholesale distributor of these pumps did charge very steeply testing of non-faulty products, then there is 4 lots of postage (you to us, us to them, them to us and then finally us to you!). If it had been found faulty then they would not have charged anything to us and we would have not charged you anything for postage. We now get these pumps supplied direct from the manufacturer under a new distribution agreement and the manufacturer is much better with their returns and warranty policy and do not have any testing charges which is good for everyone.

It sounds like your pump had some muck jamming it up which probably worked its way out after it been disconnected from your system. Shame it cost so much to find out though 

[GB Window Cleaning]

A+ all round!

i ordered from them this week and got it quick plus i got 3 pole straps and i only ordered 1! bonus!

thanks alex!

[Wc Solutions]

yes very good!

bit of a pain when you cant anyone to answer the phone but that just shows how busy they are.

would i get in trouble if i started a poll: are all the gardiners office girls milfs?

[kris martin]

you cant go wrong with gardiners the only other place i go is pure freedom who are also excellent in what they do...   gardiners will be getting an order off me either tomorrow or monday, my slx 30 snapped in two today ((((  it has had nearly two years of hammering though ((((

[Dave Willis]

yes very good!

bit of a pain when you cant anyone to answer the phone but that just shows how busy they are.

would i get in trouble if i started a poll: are all the gardiners office girls milfs?

You do realise that your probably talking about Alex's daughter or sister there. I would choose your words carefully.

[Wc Solutions]

yes very good!

bit of a pain when you cant anyone to answer the phone but that just shows how busy they are.

would i get in trouble if i started a poll: are all the gardiners office girls milfs?

only a bit of tongue and cheek, no arm ment.

alot say much more than that!!

You do realise that your probably talking about Alex's daughter or sister there. I would choose your words carefully.

[AS Window Cleaning]

Unfortunately in these circumstances the wholesale distributor of these pumps did charge very steeply testing of non-faulty products, then there is 4 lots of postage (you to us, us to them, them to us and then finally us to you!). If it had been found faulty then they would not have charged anything to us and we would have not charged you anything for postage. We now get these pumps supplied direct from the manufacturer under a new distribution agreement and the manufacturer is much better with their returns and warranty policy and do not have any testing charges which is good for everyone.

It sounds like your pump had some muck jamming it up which probably worked its way out after it been disconnected from your system. Shame it cost so much to find out though 

Thanks for the reply bro, and its another example of the good customer service that gardiners have someone on here (the big man himself!) to answer problems/help.

The main bug bear at the time was I didnt realise would have to pay postage if they couldnt find the problem, I was just told that someone would come to collect.  Had I realised how it would pan out I could have posted straight to manufacturer, thereby saving 2 lots of postage anyway!

I couldn't see any probs with dirt, I had filters before it, but I knew you werent taking me for a ride.  However, you win some, you loose some.  Its all good!