[Bushboy]

Had a customer leave a message today , going off on one saying she had not agreed with any canvassers that she wanted her windows cleaned & that if we went onto
Property she would take legal action .

We phoned round all canvassed customers last week to book in for this week .

We leave messages for the ones not in saying we will be round on x day ,
Usual stuff , any problems ring back etc .

She phoned up went off on one , I phoned her back &  say hold on how did they get your Home number &  name ? Seems a bit odd & also the fact she acknowledged
The price she was quoted for the gutters etc whilst on the phone .

Have yet to speak to the canvassers ! .
 

[Dave66]

people are crazy.....especially custards  :

[Blue Frog Systems]

I used a canvasser and im afraid to say that sometimes they will say anything to get a name & number to get paid..... i got stung atleast 4 times whilst they were working for me.

Or it could be hat she is trying to pull a fast one

[Ian Sheppard]

I would have to agree with Blue Frog speaking from a sales point of view there are some unscrupulous door knockers out there.
Cold calling is not the most effective way of generating new Business it is a very intensive numbers game knock a 100 doors 10 might speak to you of the 10 - 1 might buy.
It may be she is trying it on or she may feel she has been tricked, getting to the bottom of it may take a little time but it will be time well spent in respect to your business.

Good luck with it.

[richywilts]

could be that the wrong address has been cleaned also if there have been a few in one road she may have said no to the canvasser and canvasser has made a mistake writing wrong address down for customer who is interested, its happened to us a few time even tho we ring n confirm all customers on and go thru details with them to ensure there all correct

[Bushboy]

Spoke to canvassers today , he can remember her & said she wanted her windows cleaned , had to clean in her close today , got 6 houses
Right next door & surrounding hers , was thinking of knocking to see if she wanted a
Windy & seeing what she's says as she has never seen me .

Don't mind custy saying no , no need to be rude lol , think she thinks price quoted was to high & she's just made up some cok n bull story to add insult to injury ,

She's seems quite up her self  when I spoke to her .

On the canvassing front , we've had about 50 % retention rate , with canvassers
Having to replace the cancelled work ,

Good points are works compact ,

Bad points are pricing & hassle arranging & training custys as dealing with them
From second contact .

Was thinking of setting some ground rules around the next batch ie , if a conserv
Then this is extra etc ,

Also providing a list of times to agree first clean .

One canvassers I spoke to said they get custy to sign a basic agreement , which I thought was quite good ,