quoted a job over the phone, got there and proceeded to clean the bedroom stairs and landing, then walked into the living room and felt the carpet under my feet move, did a bit of skidding about and realised it was proper delaminated, told the customer that the scrim had come away from the hessian back, they questioned me so i showed them the ripples and lifted the carpet to reveal rotten hessian etc.... anyway i told them i was too concerned to go ahead with the clean as it may cause stretching and possible tearing (all though i doubt that but ya never know) and this may cause the carpet to look worse all though clean. anyway negotiated a price for what i'd done. and left.
was i right in being concerned, ive cleaned delaminated carpets before but only small areas have been delaminated and even then noticed excessive stretching, so i felt i had to walk from this one as i would say, 50% of the carpet, (4m x 4m) was delaminated.
would you guys of walked or cleaned with caution?