[andy1975]

i have a house been doing for years and new people moved in last month.spoke to them and explained the wfp and did the job and got paid.went back friday did the job and as they were in again went to collect.he said the tops have dried but not happy bottoms still wet.i asked him to step outside and shown him window next to door,it had maybe 10 wet spots and everywere else dry and clean.he paid me but can see not happy so i gave him a leaflet which was given to my by ionics(explains everything very well)went bact today to finnish the area and seen for the first time in 5 years another cleaner using ladders.was round the back of a house and woman from last house comes looking for me.she says the new guy is asking the ladder boys to do his house make sure you see him, as well,i said ok and continued.5 minutes later the guy comes looking for me to tell me not to bother again.i said why?did they dry bad.he said it left to much water everwhere,but i knew that was just a crap excuse and that he had already organised with ladder boys.im not angry that ladder boys have took my job,just angry that the guy doesnt understand after explained very well,because after all the windows dried perfect you could not complain about the quality of the job

[Ian101]

annoying but cant please em all ... u will soon replace him 

[LWC]

Ive had it too mate, i had that couple of times "not happy with the amount of water left everywhere" ... big deal.

One woman started whinging about wfp, get this..."it does a lovely job i cant fault it, its just a week or 2 later they get dirty again"... still baffles me that one

[mci services]

wouldn't worry about it he probably just preferred his old window cleaner that did it right in his eyes, the only concern I would have is if any doubters of wfp on my round would jump ship at the first sign of a trad guy, but that is life I would get over it. I know for a fact  that I have some customers on my books would dump me in a second if a Guy with ladders rocked up on the street, not enough to worry me though.

[LWC]

wouldn't worry about it he probably just preferred his old window cleaner that did it right in his eyes, the only concern I would have is if any doubters of wfp on my round would jump ship at the first sign of a trad guy, but that is life I would get over it. I know for a fact  that I have some customers on my books would dump me in a second if a Guy with ladders rocked up on the street, not enough to worry me though.

Couldnt agree more, but we all know trad cleaners never last lol

[Steve CM]

You cannot please everyone all the time. just forget it and move on. its a process of loosing and replacing. I have heard the strangest of things come from customers mouths. I don't even think about it anymore. just suspend them and move on

[Liam1990]

Those sort are thick, ignorant people, bet he didnt even read the leaflet you gave him. you cant educate them ones because they dont want to be educated.
makes me mad that hes happy to risk someones life on his property just to have clean windows when he had a safer method that did the job to a high standard.

[Purecleanplus]

Bought some work a few years back previously done trad. On one dorma in a rural area, the old guy comes running out during my third wfp clean with one of those old fashioned stopwatches. He's spitting and shouting and I realise that he is telling me that he has been timing me and it takes me 20 mins to clean his windows (actually normally took 12, think I'd stopped for a brew off his missus that day) and at £12 I am totally ripping him off. As at that speed I am earning over £40 an hour and not even doctors earn that. Did I think I was better than a doctor. He called me a greedy B$%*£d and never darken his doorstep again.
I ask him, "How much did your last cleaner charge?"
"The same" he says.
"How long has it been that price?"
"4-5 years, not sure"
"In all that time did they ever clean his upstairs windows at the front?"
"No"
"Did he clean your Georgian window conservatory every time?"
"No"
"So I'm giving you more for the same money?"
"Yes"
"So would you say I'm giving you more of a bargain?"
"Yes, I suppose"
"What is 3 x 12"
"36"
"So you exaggerated my hourly earning?"
"I suppose"
"Personally I don't understand what your problem is. I'm the best thing that's happened to your windows in years mate, I'll see you next month, ok"
"Oh, ok"
(Next time I called he himself made me tea and biscuits)

[mci services]

Bought some work a few years back previously done trad. On one dorma in a rural area, the old guy comes running out during my third wfp clean with one of those old fashioned stopwatches. He's spitting and shouting and I realise that he is telling me that he has been timing me and it takes me 20 mins to clean his windows (actually normally took 12, think I'd stopped for a brew off his missus that day) and at £12 I am totally ripping him off. As at that speed I am earning over £40 an hour and not even doctors earn that. Did I think I was better than a doctor. He called me a greedy B$%*£d and never darken his doorstep again.
I ask him, "How much did your last cleaner charge?"
"The same" he says.
"How long has it been that price?"
"4-5 years, not sure"
"In all that time did they ever clean his upstairs windows at the front?"
"No"
"Did he clean your Georgian window conservatory every time?"
"No"
"So I'm giving you more for the same money?"
"Yes"
"So would you say I'm giving you more of a bargain?"
"Yes, I suppose"
"What is 3 x 12"
"36"
"So you exaggerated my hourly earning?"
"I suppose"
"Personally I don't understand what your problem is. I'm the best thing that's happened to your windows in years mate, I'll see you next month, ok"
"Oh, ok"
(Next time I called he himself made me tea and biscuits)

that made me chuckle

[R W C™]

I'm the best thing that's happened to your windows in years mate

lol very good

[colin purewater]

  ;Dha ha good one! well done for putting him straight,

p.s. doctors wont get out of bed for £40 an hour!!!!

[cozy]

I'm trad at the moment, when we go WFP and lose some then I'll have to grin and live with it I suppose. I've a limited amount of work for WFP here, as Germans don't have outsides only. All windows open inwards, so we pnly need ladders on soldiers quarters really. If I lost more than 25% of those when we go WFP then I'd be a bit worried.
Otherwise, my attitude to this window cleaning malarky is "Some will, some won't, so what. Next". The potential for getting new custies in UK is just about limtless. Go get some that want clean windows and stop wasting time on plonkers!

[PAIN IN THE GLASS]

we all know that wfp guys are scared of heights anyway

[dave f]

i got a belter yesterday doing this masive bungalow the windows are like shop fronts any way it use to take me about 40 mins to do trad nearly halved it wfp any way this old guy was not normaly in but some time he must have timed me he came out said could i do the conny roof i said ill have to get ladders off van thinking it was an bonus job but he said you have only taken  20 mins to do the windows  you can do the roof buckshe told him it was extra he then told me to f~~~off dont come back .realy got to me put me of track the rest of the day .

[boldy1304]

ive had it too big bungalow the type you need steps for to do trad lead big  windows used to take about 40 mins no frames they were always hanging switched to wfp on about the 5th clean woman was in she comes out saying she wasnt happy i say why did they dry funny over the last cleans she says no it only took you 15 mins it used to take you 40 deep breath that may be so dear but are you happy with the finish o yes she says i say and of course look at your frames they are white not green anymore no extra charge yes she says but it still only took 15 mins so i open the van doors show the set up and say thats because ive invested thousands on the latest methods blah blah she still a custy so must of sank in

[A & J Owen Window Cleaning]

you just cant bang it into there heads can ya have had this so many times mate. the  water will dry clear in 10 mins love blah blah blah  : i had this one today bloody miserabl berk no cup of tea and oh do you need the gate open mate oh yes if you dont mind as i am not good at polevaulting man that was a ex wfp bloke who did them last month not happy at all dont think he came before last xmas to me the crap on em was shocking took me 1hr 15mins £32 

[NJWindowCleaning]

you just cant bang it into there heads can ya have had this so many times mate. the  water will dry clear in 10 mins love blah blah blah  : i had this one today bloody miserabl berk no cup of tea and oh do you need the gate open mate oh yes if you dont mind as i am not good at polevaulting man that was a ex wfp bloke who did them last month not happy at all dont think he came before last xmas to me the crap on em was shocking took me 1hr 15mins £32 

Thats a disgrace as it might work out at £6.40 every 15 mins or even nearly 0.43 pence a minute the least a miinute, should be only 0.67 pence a minute bring it about £10.05 every 15 minutes, are they trying to get you on minium wage 

[Liam1990]

We are just scruffy window cleaners you know ! we should be poor and on a low wage to reflect this, we are the lowest of trades men. or so people think.
some people just cant bare the thought that your earning more than what they are, they dont think about all the bad points like days off due to illness, bad weather ect and insurances and mataining vehicles and equipment.
these sort of people need a slap as soon as they start spouting there mouth off you have to teach them like you would a dog