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MAX Carpets

  • Posts: 869
Reminders, post or phone?
« on: March 14, 2011, 09:04:38 am »
Hi

I do all my 6 month & 12 month reminders by post. But after talking to an oven cleaner I know, it got me thinking, he always calls his customers in the evenings for there reminder. Has anyone else tried this?

Cheers

Justin
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markpowell

  • Posts: 2279
Re: Reminders, post or phone?
« Reply #1 on: March 14, 2011, 03:54:05 pm »
Never tried it but i should imagine you would get a better response using the phone, worth a thought might try it
Mark
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chrisjohn

  • Posts: 214
Re: Reminders, post or phone?
« Reply #2 on: March 14, 2011, 05:12:40 pm »
I always try to get a mobile number when I quote.I then send a Text message every 2 months.Ive got better results doing that, than posting letters.

Chris
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clinton

Re: Reminders, post or phone?
« Reply #3 on: March 14, 2011, 05:42:39 pm »
Good idea that chris and quicker than letters.

I know a few cleaners who do use the phone and get a good responce too..

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Carpet Dawg

  • Posts: 2968
Re: Reminders, post or phone?
« Reply #4 on: March 14, 2011, 05:53:52 pm »
I dont do reminders but if i was to do them then i wouldn't fancy doing them by phone. Seems to in your face and putting the customer on the spot. Its basicly a cold sales call even though they have used you before.

I'd stick to letters or even better/cheaper emails.

Tony
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