RWC on the phone for 20 years, who knows, its all dependent on areas, on response, contact rate, speaking to the decision maker, call backs, pipelining, promotions, newsletters, on holiday, receptionist, you cant possibly say the success rate, but Im afraid its a question of sucking and see. I was speaking to somebody the other day in my industry that sells contract leads for £80 a shot - very short renewal time and appt. Once the person has got you in the door thats all we can do, most important is customer feed back, I want to know how the client I am working for has got on at an appointment, I want to know feed back, whats happened, could we improve, why was the job not signed? People that do telesales are not a money making machine, we can only get you in the door, after that we have no control. Respect comes into with regards to customer service, of course we want to know how you get on, "can we follow it up for you" see whats happened, its very difficult to not be looked at like a lead generating person - it kind of runs a bit deeper. It would be great in theory that you have your own designated caller that works for you and build a relationship with them, team work, and both fighting for the same cause. Thats incredibly important