Ive been bombarded with people trying to get me to go to utility warehouse for many years, and its always played on my mind but never done anything about it.
Anyway, we recently moved house, and this house was already set up with them, so i thought tell you what give them a go, we have electric and phone with them.
Well im not happy with them in all honesty, first bill was £50 which i thought wow brilliant, then second bill was £83...hmm still not so bad, and then last months £206!! Said theyd "under estimated us" seems to me they rope you in with first few cheap months then nail you...mind you im yet to see this months so maybe it will balance out.
What i wasnt happy with was their service, ive been with scottish power and BT most of my life and never had a spot of bother. So i set up with them, direct debit details etc etc all sorted. After a month i get the REMINDER letter and "if you think this has been sent by mistake please ignore" so i did. then the RED one came through, so i thought ill just ring, and cut a long story short someone had taken a digit down wrong on phone. So set up all again and looked to be sorted...next month comes by REMINDER comes through...hmmmmm, i ignore again because i KNOW ive set it up now, RED letter, then another letter saying they would use force to enter the property and cut electirc and phone lines and do this and that and all this, not a very nice letter if you ask me!
So i get home that evening and the phone lines been cut off, thus effecting my internet, so i couldnt send out invoices, getting no calls in etc etc. Im livid now, i have set up trying to pay them TWICE i wasnt trying to get out of it, why would i! I ring them on my mobile which by the way cost me a bomb, spoke to a chap who was alright, hes like somethings not right here and i can see youve called, so i sorted out AGAIN with him, so i said i want my line back on now then, "i think theyll be a charge for this"
I cant explain how mad i was, he passed me onto some women who informed me it was going to be £70 re connection charge! WHATTTTTTT did i hit the roof, she went off on one saying i ignored letter, to which to a certain extent i did but why should i keep ringing to rectify their mistakes, if theres a problem with a direct debit THEY should be calling me. I asked to speak to someone else and they rang me back.
After ALOT of stress it got sorted, the bloke who rang me back said it was all my fault which it always is isnt it! They tied me in for another 12 months "because i broke the contract", in end it did get sorted and he said "it wont be £70, it might be £25" so i said if you charge ill have to go elsewhere cause this is ridiculous...then miraculously the charge was dropped and all put back on after a couple of weeks...then i had to reset my broadband up with my provider.
What a load of flaff, i havent got a good word to say about them yet. Id hate that if i recommended them to a customer and they had the hassle i did! How embarrassing would that be going to clean windows when theyd had all that trouble!