been using them now 1 1/2 yrs as free banking, and been using their post office chq deposit system, you put your chqs in their sae envelopes and they get sent to their head office, well they have lost one of the envelopes but thankfully only £65 in it, and no way of tracing the 3 jobs theyre related too. sometimes we bank £200 in a single envelope! just to give you guys a heads up that they wont reimburse you if they go missing.