[Gerry Styles]

Have to go and look at a rug this evening. The customer said it is very expensive rug and family heirloom, he wants it cleaned and wrapped for storage. I understand there is a company that will collect, clean and reuturn to customer but I cannot remember the name.

Has anyone any idea please

Thanks all

Gerry

[Andrew Briscoe]

It may be Franklins in Sheffield, think Shaun Ashmore served
his apprentiship there over 40 yrs ago. 
Andrew

[derek west]

it was longer than that wunnit andrew? didn't he have the very first girl glide back in the fifties.

[Mike Halliday]

Johnson dry cleaners are agents for franklins, I took one their and had it back in 3 weeks, they did an amazing job........ 8ft x 4ft £72

[Shaun_Ashmore]

Derek Andy F@@k off !

I must have been born on the premises, perhaps the Davar machine was the birthing pool

Shaun

[gwrightson]

if its that expensive, ask them the approx value, then charge 10per cent  £5,000 rug  £500 cost of cleaning. not out of the way to be cleaned correctly.
geoff

[Andrew Briscoe]

Derek Andy F@@k off !

I must have been born on the premises, perhaps the Davar machine was the birthing pool

Shaun

 
can imagine you learned a lot there as a young lad Shaun
Andrew

[wynne jones]

Gerry

Oriental Rugs in Bath will do it trade.

If it's for storage obviously it needs leaving much longer than when it just feels dry and then wrap in breathable brown paper, also you can add on for moth treatment.

10% is a good guide but if it's v. valuable that may be too steep.

[Mark_Jubb]

Gerry,

Were you possibly thinking of Thames Carpet Cleaners @ Henley on Thames
They certainly used to have a full plant facility similar to the one at Franklins in Sheffield

[PaulKing]

Derek Andy F@@k off !

I must have been born on the premises, perhaps the Davar machine was the birthing pool

Shaun

I did hear a rumour that the sat you on the dusting machine when you were Naughty ;-)

[dodger]

Hi Gerry,

be careful with these  "expensive" rugs. With regard to price you are going to have to prove your professionalism to get 10% - you will need to explain clearly the cleaning process that you are going to use - I suggest you take a dye test kit  - and do the test - that always prompts the question "what are you doing" - then you can reel off the patter. Aslo make sure you only use Woolsafe Approved products (if you can clean with an alkali cleaner).

Make sure your Treatment Risk Insurance covers you for the value of the rug you are dealing with - get the customer to tell you what it is worth. Also make sure that the rug is covered whilst transporting it - don't leave it in your van overnight.

Examine the rug very carefully - both sides and note down any damage that you see - worn fringes, worn pile, stains - whatever. If possible get a dig photo before you even move it.

Get the customer to agree/acknowledge the damage and also get the customer to sign that the cleaning is done at his risk - try not to carry all the resposibility - especially if the rug is going into storage - you need to get it signed off when you have done the cleaning - not in a years time when it comes out of storage!

Personally I would do the rug cleaning myself - I don't like passing it on to a third party - you never know what they may do - remember your contract is with your customer and it is you that they will be gunning fopr if it goes wrong or missing.

Good  luck!!!

[derek west]

Hi Gerry,

be careful with these  "expensive" rugs. With regard to price you are going to have to prove your professionalism to get 10% - you will need to explain clearly the cleaning process that you are going to use - I suggest you take a dye test kit  - and do the test - that always prompts the question "what are you doing" - then you can reel off the patter. Aslo make sure you only use Woolsafe Approved products (if you can clean with an alkali cleaner).

Make sure your Treatment Risk Insurance covers you for the value of the rug you are dealing with - get the customer to tell you what it is worth. Also make sure that the rug is covered whilst transporting it - don't leave it in your van overnight.

Examine the rug very carefully - both sides and note down any damage that you see - worn fringes, worn pile, stains - whatever. If possible get a dig photo before you even move it.

Get the customer to agree/acknowledge the damage and also get the customer to sign that the cleaning is done at his risk - try not to carry all the resposibility - especially if the rug is going into storage - you need to get it signed off when you have done the cleaning - not in a years time when it comes out of storage!

Personally I would do the rug cleaning myself - I don't like passing it on to a third party - you never know what they may do - remember your contract is with your customer and it is you that they will be gunning fopr if it goes wrong or missing.

Good  luck!!!

does that include vanish

[Shaun_Ashmore]

Paul that's true, also put you as the delivery van lad, bit of a 'if your face fit' place, suck suck gobble 

Shaun

[wynne jones]

Not sure how long ago Mike went to Johnsons, but that's very cheap and if it went to Franklins I'd happily let them do it especially this time of year.

My only concern which already has been raised, what if the numpties at Johnsons, the delivery lorry etc lose or damage it? Your reputation is your most valuable intangible!

[Gerry Styles]

Hi Gerry,

be careful with these  "expensive" rugs. With regard to price you are going to have to prove your professionalism to get 10% - you will need to explain clearly the cleaning process that you are going to use - I suggest you take a dye test kit  - and do the test - that always prompts the question "what are you doing" - then you can reel off the patter. Aslo make sure you only use Woolsafe Approved products (if you can clean with an alkali cleaner).

Make sure your Treatment Risk Insurance covers you for the value of the rug you are dealing with - get the customer to tell you what it is worth. Also make sure that the rug is covered whilst transporting it - don't leave it in your van overnight.

Examine the rug very carefully - both sides and note down any damage that you see - worn fringes, worn pile, stains - whatever. If possible get a dig photo before you even move it.

Get the customer to agree/acknowledge the damage and also get the customer to sign that the cleaning is done at his risk - try not to carry all the resposibility - especially if the rug is going into storage - you need to get it signed off when you have done the cleaning - not in a years time when it comes out of storage!

Personally I would do the rug cleaning myself - I don't like passing it on to a third party - you never know what they may do - remember your contract is with your customer and it is you that they will be gunning fopr if it goes wrong or missing.

Good  luck!!!

does that include vanish

Derek

Is that V word a niorthen word, not in my dictionary

Gerry

[derek west]

think its called cilit bang down your way, is that wool safe yet, or is barry still working on it.

[Gerry Styles]

Thanks guys for all your replies. will let you know how I get on

Gerry

[Mike Halliday]

Not sure how long ago Mike went to Johnsons, but that's very cheap and if it went to Franklins I'd happily let them do it especially this time of year.

My only concern which already has been raised, what if the numpties at Johnsons, the delivery lorry etc lose or damage it? Your reputation is your most valuable intangible!

took it in November, it was the victim of a sootfall, I remember the price as she gave me £80 and told me to keep the change! she was an existing customer so I did it as a favour and also to check out Johnsons service

[Gerry Styles]

think its called cilit bang down your way, is that wool safe yet, or is barry still working on it.

Is that close to fairy liquid?

[Gerry Styles]

Finally got to see the rug this morning, very old rug with lots of insect damage and fibres falling off. decided it was best to walk after explaining to customer that it would probably fall apart