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11
Window Cleaning Forum / Re: texting customers and cancellations
« Last post by tonyoliver on Yesterday at 09:16:04 pm »
Text 10 get three  or four skips 
Now it’s spring the suddenly remember my phone number
I think they think we do this as a hobby  or
In between burglaries   
12
Window Cleaning Forum / Re: texting customers and cancellations
« Last post by Splash and dash on Yesterday at 09:10:19 pm »
This is why we don’t txt customers , when quoting I explain in detail they are agreeing to a regular 4-8 weekly clean all year round and we work in all weathers within reason , if they hesitate we don’t take them on , again we don’t take on jobs with access  issues if the gate has a lock we will need a key  or a code or won’t do the job simple as that . Only valid reasons for not doing a clean would be things like building work or decorating going on . If they cancel a clean due to looks like it might rain or they aren’t dirty they are reminded what they agreed to at the quoting stage if they still say leave it they are dumped  immediately, but this vary rarely happens probably less than 5 jobs in 10 years .
13
Window Cleaning Forum / Spotless Window Cleaning Supplies
« Last post by KS Cleaning on Yesterday at 09:09:49 pm »
Has anyone had any dealings with this mob? Whilst I appreciate they may offer a decent service as  far as purchasing from them is concerned, god help you if you have a problem with any of their equipment.
I bought 100m of blue microbore hose between Christmas and New Year. I only started using it on January 5th. The hose itself was very stiff and was difficult to reel in as it wasn’t very pliable. On week 6 the hose split, luckily enough it was only about 5 metres from the end, so just cut it off then re attached the EZ snap. 3 weeks later another split, this time I lost about 15 metres. 2 days later another split this time left me with about 40 metres of usable hose.
I contacted Spotless to tell them about the not fit for purpose hose and the receptionist told me Richard would phone me back when he was free. Needless to say there was no phone call from Richard. I phoned again next day and was once again assured that Richard would call me back…you guessed it, no call. I called again the following day asking to speak to the ever elusive Richard…of course he was in a meeting and would call back when he was finished…yet again no call back.
 On reading their reviews this seems to be how they treat their customers when dealing with faulty items.
14
Window Cleaning Forum / Re: texting customers and cancellations
« Last post by dd on Yesterday at 06:07:49 pm »
Possibly. If people mess me about too much I just drop them - does not happen often though.
15
Window Cleaning Forum / texting customers and cancellations
« Last post by colin bird on Yesterday at 05:29:30 pm »
hi gents,so ive been window cleaning for 18 years.back when i started in 2008 i had minimal customers that required a text prior to cleaning resulting in fewer cancelations.
what ive noticed in recent years more customers are asking for a text the night before cleaning,for me this has resulted in many more cancelations,ive also noticed in the last couple of years the cancelations have increased much more,i feel this is due to the customers  having less dispoable  income and also spending half there life with there phome in the hand.
what are your views ? would you agree with what im saying ?
16
Window Cleaning Forum / Re: Univalve repairs
« Last post by AuRavelling79 on Yesterday at 04:20:46 pm »
Well I use a tap on my belt. So if we're having a pile-on you can have a laff at my expense.

 ;D
17
Window Cleaning Forum / Re: Univalve repairs
« Last post by tlwcs on March 08, 2026, 06:24:51 pm »
I’m honestly hoping two ton Ted sorts him out for the second time.
😀
18
Window Cleaning Forum / Re: Univalve repairs
« Last post by KS Cleaning on March 08, 2026, 05:34:31 pm »
Scottish, I can’t decide whether you are deluded, a wind up merchant, or a bit of both😆
19
Window Cleaning Forum / Re: Univalve repairs
« Last post by Scottish Cleaning Service on March 08, 2026, 08:12:07 am »
Hi,
I've got 3 univalves which are sticking. I've tried lubing one up erm... Anyway it's still sticking so must be springs, do the replacement kits on ebay actually work?
I've a brand new one fitted but just for recycling the old ones instead of buying another new one.

Never had any problem with them. Did service one with SS spring and good silicon grease and working great again. Don't even use hose clips on them because once on they don't come off even if you try to pull them off. What I will tell you, if you fit the hose right up to the top of the part that moves then you will have problems from the off. I had to trim a few millimetres off right around with a stanley knife and remove so it would seat back up again, after that its fine. Another thing, don't need to use it that much when cleaning a house, I just bend the hose when moving from front to back, after I'm finished I'll use the univalve.
Scottish, even by your standards, this has to be right up there😆

I thought everyone did this when moving round the house. I only disengage the valve when at my first window and engage when I finish the last window or door because of the time it saves. Maybe that's the reason my valves last so long and don't stick. It works for me, I'm like Ernie the milkman but in window cleaning, the fastest window cleaner in town. Maybe that's the reason I have all the best equipment and the dosh keeps flowing. 😉Might need to stop giving out all my secrets or everyone will be copying me.
20
Window Cleaning Forum / Re: Univalve repairs
« Last post by KS Cleaning on March 07, 2026, 09:12:40 pm »
Hi,
I've got 3 univalves which are sticking. I've tried lubing one up erm... Anyway it's still sticking so must be springs, do the replacement kits on ebay actually work?
I've a brand new one fitted but just for recycling the old ones instead of buying another new one.

Never had any problem with them. Did service one with SS spring and good silicon grease and working great again. Don't even use hose clips on them because once on they don't come off even if you try to pull them off. What I will tell you, if you fit the hose right up to the top of the part that moves then you will have problems from the off. I had to trim a few millimetres off right around with a stanley knife and remove so it would seat back up again, after that its fine. Another thing, don't need to use it that much when cleaning a house, I just bend the hose when moving from front to back, after I'm finished I'll use the univalve.
Scottish, even by your standards, this has to be right up there😆
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