Clean It Up
UK General Cleaning Forum => General Cleaning Forum => Topic started by: Robert Sykes on July 19, 2020, 07:48:14 am
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Hi, I'm not sure where to post this....
I run a cleaning business like many people on here and again no doubt have had quite a few nightmare customers over the years, well we have had an idea to help others avoid these customers......similar to a scheme that pubs use "Pub Watch" well what about a website for cleaners where all UK cleaners be it solo or companies can submit customers to a blacklist database that can be checked to see if a customer is a problem customer....
Does anyone know how we as an industry could set this up??
What would the legal ramifications be (given GDPR)?
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That can be difficult to submit given GDPR but what about work around the problem? Would a description be illegal? Not using names and last names but a location and a description. The website could be browsed via the location be it county or city/town and perhaps cleaning category? I wonder if something like that would work and also I would be very interested to use such website, and unfortunately, add to it.
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Imo its a non runner straight away especially from a legal perspective. Problem customers are just part of the job unfortunately, from my experience they are very rare and even some potential problem custies can be fine if managed correctly.
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That can be difficult to submit given GDPR but what about work around the problem? Would a description be illegal? Not using names and last names but a location and a description. The website could be browsed via the location be it county or city/town and perhaps cleaning category? I wonder if something like that would work and also I would be very interested to use such website, and unfortunately, add to it.
New GDPR regulations would make it impossible to advertise even an address. I believe that as business when can keep a name and address of our customers on a secure record for our use only, but they can request we remove their details from our records.
What happens if this messer moves out of that address? Who will monitor the records and update them? Maybe I'm on that list because I refused to pay for a single service which I consider substandard?
This has been raised as a subject from time to time even before data restriction regulations became more strict. Nowadays, am I breaking GDPR rules by verbally telling another cleaner that so n so at this address is a bad payer and that they should avoid them?
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I'm a newbie here. I just joined a few days ago. I would like to know more aboit it. Thank you!