Clean It Up

UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: Mike Halliday on August 17, 2019, 06:31:47 pm

Title: Customer stain removal attempt
Post by: Mike Halliday on August 17, 2019, 06:31:47 pm
Had a look at this stain this morning :'( :'(

They lady had Attacked it with foam cleaner, no difference to the stain but bleached the fabric and left a watermark...

(http://www.cleanitup.co.uk/smf/1566063093_281A934F-4C42-49F7-8F84-E3AA350A8FEE.jpeg)
Title: Re: Customer stain removal attempt
Post by: Ned Kelly on August 17, 2019, 08:31:08 pm
An uneducated punter without any knowledge of carpet/upholstery stain removal gives it a go and get's their fingers burned. You now have a customer for life Mike as they will never give it a go again and will leave it to the professionals.
Title: Re: Customer stain removal attempt
Post by: john martin on August 17, 2019, 10:29:40 pm
Bet you ran fast   :D
Title: Re: Customer stain removal attempt
Post by: Mike Halliday on August 18, 2019, 06:39:19 am
Quote from: john martin on August 17, 2019, 10:29:40 pm
Bet you ran fast   :D

I was there about half an hour chatting about her options now (and what to do in the future with any stains)  home  insurance was the first suggestion,
Title: Re: Customer stain removal attempt
Post by: RPCCS on August 20, 2019, 09:33:46 am
Did you remove it for her if so what with?
Title: Re: Customer stain removal attempt
Post by: Mike Halliday on August 22, 2019, 06:42:45 am
Quote from: RPCCS on August 20, 2019, 09:33:46 am
Did you remove it for her if so what with?

She had bleached the colour out of the fabric, even it I had removed the stain there would still be a very noticeable mark left, I didn't attempt a removal, she would have had to pay £65 for a result she would not have not been  happy with.... the advice came free