Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: cleewindows on April 21, 2010, 07:07:31 pm

Title: moaning customer
Post by: cleewindows on April 21, 2010, 07:07:31 pm
i clean windows for a woman across the road but keeps saying she wants them drying as it leaves marks on the windows.
 Do i tell her to get someone else?
 do i traditional the bottoms?

I have never had anyone else moan,i cleaned one yesterday and picked up 3 more as they were so impressed!
everyone else has told me how great they look! its only £10 every 4 weeks.
 cheers for advice!
Title: Re: moaning customer
Post by: Ste M on April 21, 2010, 07:09:31 pm
have you seen the marks for yourself? ask if you can see them so you can work out if its your method or not
Title: Re: moaning customer
Post by: supernova77 on April 21, 2010, 07:10:00 pm
If it was me I would pop back a few hours after cleaning them next time to see if there are any problems.

Andy
Title: Re: moaning customer
Post by: Wickerman on April 21, 2010, 07:10:37 pm
how pure is your water?
Title: Re: moaning customer
Post by: cleewindows on April 21, 2010, 07:11:36 pm
water is 002 and my methods must be ok because i have had a lot of happy customers.
Title: Re: moaning customer
Post by: Wickerman on April 21, 2010, 07:13:18 pm
Try once more and if she's only across the road, keep an eye on them.
Title: Re: moaning customer
Post by: Ste M on April 21, 2010, 07:14:21 pm
water is 002 and my methods must be ok because i have had a lot of happy customers.

yes but sometimes certain windows wont clean up as well with wfp, it may be a vent or something that you cant see, is it a top floor or ground?
Title: Re: moaning customer
Post by: cozy on April 21, 2010, 07:17:22 pm
I would replace her with 2 new custies. Politely of course.
Title: Re: moaning customer
Post by: cleewindows on April 21, 2010, 07:21:20 pm
just what im thinking,it upsets me if someone moans as everyone else praises me for doing a great job.
im doing leafleting tommorow and knocking saturday so think if that goes well i clean them once more and if she moans i will say get another window cleaner who wont clean your sills frames or doors,smile and walk off.
I would replace her with 2 new custies. Politely of course.
Title: Re: moaning customer
Post by: dmlservices on April 21, 2010, 07:22:16 pm
personally i dont do neighbours windows , always like to keep work seperate.


daz
Title: Re: moaning customer
Post by: cleewindows on April 21, 2010, 07:35:11 pm
i know what you mean m8!
personally i dont do neighbours windows , always like to keep work seperate.


daz