Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: ccmids on April 20, 2010, 12:23:37 pm
-
got the new pole from brodex , one of the plastic bits broke off now ive just noticed that one of the poles has high spots on it .
do i sand it down to stop the clamp sticking half way down the pole??/
-
i wouldnt buy anything from brodex again because of the service one gets. i have bought a 60ft pole and pole tube at a cost of 1500, amongst other transactions. i recently bought the 2 hydrapoles that were on offer and only one arrived. i phoned them and told them and they sent me a new pole out. when i got the new pole, it had no brush or crank assembly. phoned them yet again, and they sent out the brush etc. when i got the pole out of the box it didnt have the male connection that goes into the hoselock fitting. rings them again 3 weeks ago, still no fitting....richy
-
yes my mate had the wrong brush size , then they forgot to send the goose neck to him .
i think brodex is over rated .
just got back and the pole is sticking ,ive loosend the clamp a bit but the hole thing spins round now , there is definatly a high spot on pole number 2 .
this is not good .
-
phoned brodex and they are sending me a new pole out ;D ;D
i take it back all i have said about brodex ;D
they are sending a bare pole , do the clamps just push on????
-
thats why i go to the work shop and make sure i get everything i pay fore
-
the work shop ??
-
A bare pole means no hose and gooseneck just the pole and clamps but the clamps are fitted
and Brodex have their own workshop (factory) where they make the poles
-
ahhhhhh
-
i wouldnt buy anything from brodex again because of the service one gets. i have bought a 60ft pole and pole tube at a cost of 1500, amongst other transactions. i recently bought the 2 hydrapoles that were on offer and only one arrived. i phoned them and told them and they sent me a new pole out. when i got the new pole, it had no brush or crank assembly. phoned them yet again, and they sent out the brush etc. when i got the pole out of the box it didnt have the male connection that goes into the hoselock fitting. rings them again 3 weeks ago, still no fitting....richy
Brodex customer service is NOT "second to none" as they claim.
Their offers and deals however; no one even comes close.
I bought a pole from Facelift a few years back. 56ft Carbon Fibre. An excellent bit of kit.
I bought 11 poles from Brodex at the end of last year, all with a 3 year guarantee, for less than the 1 Facelift pole.
Granted the Hydra 3YG's are not the same standard, they are alloy so they are heavier, but they are chuffing good poles at a chuffing good price.
I just wish Brodex would sort out their distribution & customer service. To be fair to them they have always delivered (eventually) on what they have promised. To me anyway.
-
I got the new brodex pole and it turned up without the gooseneck !! I was really annoyed. Just about to ring them when I realised I'd not dug deep enough into the packaging !!!!! ;D
Only got the one pole off them after a recommendation from a friend. it all turned up and works really well so I'm afraid no complaints from here.
-
.Phone and e mail them If you sand it will work but you will penetrate the get cote and this will start a de laminating process. as water can get into the fibres.
I build a yacht and have a lot of experience with fibre glass and carbon products