Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Dave Willis on March 23, 2010, 05:07:50 pm

Title: Turning customers away
Post by: Dave Willis on March 23, 2010, 05:07:50 pm
Do you find it easy? I keep getting more and more work and really can't cope anymore. This morning - can you do my conservatory roof please? Didn't have the time but did it anyway when I finished it was "can you do my daughters house now please it's just down the road and I've unlocked the gate for you." I can't turn them down. Five new ones this week alone and I'm dumping like crazy. Get home and there's a phone message for a gutter clean.

Too much is even worse than not enough - honestly.
Title: Re: Turning customers away
Post by: daz1977 on March 23, 2010, 05:11:39 pm
my heart bleeds for you lol ;D ;D
Title: Re: Turning customers away
Post by: DaveG on March 23, 2010, 05:12:04 pm
Welcome back Dave ;D
Title: Re: Turning customers away
Post by: Murdie window cleaning on March 23, 2010, 05:18:04 pm
If you realy don't need the work just price it up and if they accept then happy days  ;D
Title: Re: Turning customers away
Post by: daz1977 on March 23, 2010, 05:23:54 pm
have u not thought of taking someone on, prehaps get a other van on the road
Title: Re: Turning customers away
Post by: matt on March 23, 2010, 05:42:55 pm
i have been full for years now

what i do is only price up jobs that are big houses, then they get a really high price, some are silly prices if they are out of my way
Title: Re: Turning customers away
Post by: prestige cleaners on March 23, 2010, 06:51:26 pm
it was like that for me last summer, did my head in, but then lost/got rid of £5k since.  ;D
Title: Re: Turning customers away
Post by: Dave Willis on March 23, 2010, 07:08:34 pm
Picked one up last week - her next door neighbour was a windowcleaner and the house opposite has two windys living there  :o
Nasty dog poo infested job though - going to be hard to get rid off 'cos the woman belongs to some religious group that I seem to clean for.
Anyone who likes wading through poo can have all mine for nowt.
Title: Re: Turning customers away
Post by: Window Washers on March 23, 2010, 07:11:07 pm
Picked one up last week - her next door neighbour was a windowcleaner and the house opposite has two windys living there  :o
Nasty dog poo infested job though - going to be hard to get rid off 'cos the woman belongs to some religious group that I seem to clean for.
Anyone who likes wading through poo can have all mine for nowt.
Ask her to clean it up, some people dont think, I would be red faced if I was getting dog poop on my hands clothes shoes ect. and I am not paid enough to deal with that
Title: Re: Turning customers away
Post by: Dave Willis on March 23, 2010, 07:18:29 pm
Got rid of one last week £18 job too. Customer just can't understand why I don't adore her dog and the crud that comes out of its backside.
They just don't seem to understand how unpleasant it is to smother yourself in it.
I have others who are so clean you would never think they had an animal on the premises.
Title: Re: Turning customers away
Post by: dazmond on March 23, 2010, 07:22:42 pm
i wouldnt moan if i were you!just get rid of your crap infested work and pain in the bum underpriced(if you have any!)

swings and roundabouts! ;) ;D


im constantly refining my round at this time of year.ive had a overhaul and put 80% of my prices up.got rid of a few bad payers/messers/infested ratholes etc!

lost 4 due to price rises but picked up 3 better priced ones!

i feel much better after a clearout and my round is in better shape!! ;) ;D ;D

ive got quite a few conny roofs/fascias/soffit cleans to do but i dont usually do them there and then.i book them in or do them next time i do the windows unless im not busy!(not very often!)
Title: Re: Turning customers away
Post by: Dave Willis on March 23, 2010, 07:35:14 pm
 ;D just opened George and I have £500 of work booked in for tomorrow, the forecast is rain, still haven't done last weeks work. Obviously I can't shift that kind of work in a day (well unless that Ryan chap gives
me a hand) I think the time has come to review my work load.
 
Title: Re: Turning customers away
Post by: JasonP on March 23, 2010, 07:41:29 pm
Whats your secret Dave??
Title: Re: Turning customers away
Post by: dazmond on March 23, 2010, 07:57:41 pm
work in the rain if its not too bad dave!if your 2  or 3 weeks late on a regular basis maybe you should sell a bit on.i got 1200quid for a bit of work i would have lost about 5 years ago!! ;D ;D

happy days

dazmond
Title: Re: Turning customers away
Post by: Dave Willis on March 23, 2010, 07:58:31 pm
I don't have a secret, I do the best job I can, take my time probably take a loss on all the first cleans. Do a good job and the recommendations just flood in. I spend extra time on the front door and cill and get it gleaming. That's about it.
Nothing much happened in the first year - just plodded along with the Mrs canvassing a bit then it suddenly snowballed. I leafleted about 100 houses and picked up very little. Have a couple of free lines on the internet search sites (they usually bring in the crap) and an ad in the residents handbook which brings in the odd one or two.

For domestic work I think it's a trust thing. Once the custys get to know you they start recommending you to their friends and family. I don't have to do a thing - just turn up and clean.
Title: Re: Turning customers away
Post by: Dave Willis on March 23, 2010, 08:00:50 pm
Dazmond, you are probably right I'll have to do more wet weather work. I stopped just after three today when the rain came.  :-\
Title: Re: Turning customers away
Post by: dazmond on March 23, 2010, 08:29:40 pm
same here dave!it started bouncing down just after 3!i got a fair bit done!i find if i can get out and on plot for 845 i usually do ok even with the wet weather! ;) ;D ;D

regards

dazmond
Title: Re: Turning customers away
Post by: martinsadie on March 23, 2010, 09:53:20 pm
Dazmond, you are probably right I'll have to do more wet weather work. I stopped just after three today when the rain came.  :-\
so did i ,sod to getting wet at that time
Title: Re: Turning customers away
Post by: Alan McTernan on March 23, 2010, 10:00:53 pm
Where are you based Dave?