Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: daz1977 on March 16, 2010, 11:15:34 pm

Title: losing custy
Post by: daz1977 on March 16, 2010, 11:15:34 pm
is any losing more custy than normal this year,  i seem to be losing 2 - 3 a week at mo
Title: Re: losing custy
Post by: Sapphire Window Cleaning on March 16, 2010, 11:18:08 pm
I have lost one in January due to redundancies, I have another customer who is still in Hospital, she's been in there since last november bless her.





Matt
Title: Re: losing custy
Post by: daz1977 on March 16, 2010, 11:20:38 pm
i seem to be losing the pain in the back side ones,  ie no access and bad payers, like today lost a house as she couldnt be bothered to disturb her dog in the back yard,  but i pick up 3 of her neighbours
Title: Re: losing custy
Post by: Sapphire Window Cleaning on March 16, 2010, 11:22:11 pm
i seem to be losing the pain in the back side ones,  ie no access and bad payers, like today lost a house as she couldnt be bothered to disturb her dog in the back yard,  but i pick up 3 of her neighbours


Nice one mate.
I bet she'll ask you to clean them in the summer as you clean the houses around hers lol



Matt
Title: Re: losing custy
Post by: daz1977 on March 16, 2010, 11:31:22 pm
first time i have every seen the women, usually deal with the hubby,  but sod em,
Title: Re: losing custy
Post by: AuRavelling79 on March 16, 2010, 11:46:24 pm
Not losing any here.
Title: Re: losing custy
Post by: Ian Rochester on March 17, 2010, 02:11:11 am
Going other way here, getting enquiries just about everyday.

Just put Van No 3 on the road yesterday, bought it from the "for sale" section on here, had to go to Belfast to get it though, cracking buy.

I'm pushing the commercial work to try and get it enough for a full week.
Title: Re: losing custy
Post by: formb on March 17, 2010, 10:00:32 am
Lost a customer this morning. I'd done the fronts of her house last week. I missed the back 'cause of all the dog sh*t and said as much on her bill. So she phoned me up this morning claiming she always cleans up after her dog. I told her if she was going to lie about it I wasn't really interested in doing her windows.

She hung up.
Title: Re: losing custy
Post by: paul rulton on March 17, 2010, 04:10:02 pm
just had 2 cancel this morn ;D the reason im happy about it is cause i didnt like them anyway
& they were my worst payers...... ;D ;D ;D ;D
Title: Re: losing custy
Post by: S.A.J on March 17, 2010, 04:58:33 pm
Wish some of mine will cancel  ;D

Just this week alone 16 new regulars and 3 one-off cleans

I’m knackered from doing so many first cleans!!!

Its gone made  ::)

Stuart
Title: Re: losing custy
Post by: Adam Boss on March 17, 2010, 07:45:46 pm
Only lost 1 in the last five years, a national care home who has gone with a national company who do all there other homes. (and they don't d a good job either, WFP.)
I use WFP and trad but they are shocking.
Title: Re: losing custy
Post by: formb on March 17, 2010, 08:28:46 pm
Only lost 1 in the last five years, a national care home who has gone with a national company who do all there other homes. (and they don't d a good job either, WFP.)
I use WFP and trad but they are shocking.

Really?

I have had about 20 die on me in the last 5 years
Title: Re: losing custy
Post by: amayze on March 17, 2010, 09:02:00 pm
Lost one today. Only cleaned his windows the once so far. He telephoned to say that his old window cleaner 'had come back' !!

I replied,'Oh that's good, you know where I'll be when the weather turns bad again!!'

Like heck, gonna be full be then !

On a positive note, I did gain three new ones today as well !
Title: Re: losing custy
Post by: rich fraser on March 17, 2010, 09:08:44 pm
Im not losing none. I dont understand why you guys drop these custys when the pi$$ you off. I just put them up £1 every 6 months till they cancel. If they ask about the increase I tell them its because the access is a pain or collecting is a nuisasnce or there garden is like a mine field.  That way i never feel guilty for dumping them
Title: Re: losing custy
Post by: Window Washers on March 17, 2010, 09:16:16 pm
I spoke with one of my customers today about this, I said about the loses ect my jaw hit the floor when he said to me, he understands what I mean he lost 100 million last year  :o :o :o I am very rarely lost for words but that did it for me, I then replied after picking my mouth up from the floor "ouch" (first thing that came to mind) he also gave me a tip in the cheque and laughed it off ;D
Title: Re: losing custy
Post by: amayze on March 17, 2010, 09:18:56 pm
Geez, I never knew that Bill Gates actually lived in the UK !
Title: Re: losing custy
Post by: windowswashed on March 17, 2010, 10:06:08 pm
Lost one, dropped one, one dropped and two gained ;D
Title: Re: losing custy
Post by: AuRavelling79 on March 17, 2010, 10:08:48 pm
Lost one, dropped one, one dropped and two gained ;D

Didn't know you took up knitting! ;D
Title: Re: losing custy
Post by: windowswashed on March 17, 2010, 10:16:16 pm
Lost one, dropped one, one dropped and two gained ;D

Didn't know you took up knitting! ;D

I didn't (lol).  Dropped one (so they couldn't 'stitch' me up at a later date) and one 'dropped' (passed away, snuffed it) :)
Title: Re: losing custy
Post by: Ian Rochester on March 18, 2010, 10:18:18 pm
Just tendered for the Morrisons contract in Northumberland.....will I get it, probably not, however if I do I'll be happy cos it's at my price and not a undervalued price.
Title: Re: losing custy
Post by: Craig - CW Window Cleaning on March 19, 2010, 11:13:34 am
I have'nt lost any since may 09 but picked up 14 new ones last week so must be doing something right.
craig