Clean It Up

UK General Cleaning Forum => General Cleaning Forum => Topic started by: Adam P on March 02, 2010, 10:09:35 pm

Title: how do you keep the customers keys safe?
Post by: Adam P on March 02, 2010, 10:09:35 pm

at the moment we use codes that only we'd know on the keys, e.g. "fish" because there is fish on the bathroom wallpaper so that if someone found a key they wouldn't know where it's for,keep a spare key locked away in a safe in our office, as well as trying to only take what we need. anything else we can try and do? even though there is a minimal chance of losing someone's key and the finder knowing where it's for, i can't imagine there is much worse then having to call a customer to say we have lost it so we try and be as secure as possible.

Title: Re: how do you keep the customers keys safe?
Post by: Pristine Clean on March 03, 2010, 08:07:16 am

Do you have Key Loss Insurance?

If not get some. If you lose a customers keys you need to replace the locks.

1. Keys are kept in a key safe.
2. Keys are tagged with a code

We dont have the name of the client on the key tag. It either has a serial number or a code. Like POW1

All referenced in a database.

Also your staff would keep the keys. They wont want to drop them off each night or morning will they? They might lose they keys.

We have in our Employment contracts a charge if the lose keys. That will be deducted if lost or not returned if they leave the company. Which is perfectly legal providing they sign and agree. We find this stops them losing and not returning they keys


Dave

Title: Re: how do you keep the customers keys safe?
Post by: dianegreenwood on March 03, 2010, 12:58:49 pm

For domestic clients we use the first 3 letters of a clients surname on our key fobs.  Its simple and it makes them easily recognisable.  However, the keys go out at the beginning of the day and come back at the end.  Keys are not taken home unless in exceptional circumstances.

They're kept in a key safe in my home which is also alarmed so they're as safe as we can make them.  We haven't lost a key although I've had a couple of 'moments' when it wasn't hanging in the right place in the key safe!

We also have key loss insurance so that if necessary we could replace all locks.

On the commercial side our teams are key holders as its the only practical way to do it.  Again the keys are coded to make them unrecognisable if lost and our key loss insurance is in place.

Cheers

Diane

www.freshlymaid.co.uk