Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: The Bear on June 25, 2005, 08:58:04 pm

Title: Top Tips for presenting a professional image.
Post by: The Bear on June 25, 2005, 08:58:04 pm: List of your tips for presenting a professional image.

Shave

Shower daily

Change cloths daily

Dont use colourful language

Dont call customer "love"
Title: Re: Top Tips for presenting a professional image.
Post by: Rob_Mac on June 25, 2005, 10:26:10 pm: Uniform

Logo shirts/T shirts

Sign written vehicle

Good manners

Professional attitude

Rob ;D
Title: Re: Top Tips for presenting a professional image.
Post by: windows_chepstow on June 25, 2005, 10:43:55 pm: Nosmo King (No Smoking) on the job.

No chatting with mobiles in one hand, squeegie in the other.

Have change and invoices if required.
Title: Re: Top Tips for presenting a professional image.
Post by: baldeagle on June 25, 2005, 11:33:44 pm: There's loads of things, some of which have been mentioned, but try these.........

Get rid of the nose-rings, tongue-rings, ear-rings.

Supply your home address on flyers/cards/invoices/receipts, plus a landline number, [in addition to the ubiquitous mobile number].

Fifty per cent of those on this list need either to learn to spoll correctly, or at least get someone who can, to check all your written and printed matter before dumping it on a hapless public.
Also include that which is printed by professionals - they are not always up to scrotch.

If you have arranged to be at an address at a particular time, then BE THERE!

Remember. Just as people spread the good word about you to their friends, then so they spread the bad.

Baldeagle in Staffordshire
Title: Re: Top Tips for presenting a professional image.
Post by: The Bear on June 26, 2005, 08:11:49 am: Top tip Graham G
Title: Re: Top Tips for presenting a professional image.
Post by: The Bear on June 26, 2005, 08:16:49 am: Dont ask the customer what the other window cleaner charged and then say you will do it for less.
Title: Re: Top Tips for presenting a professional image.
Post by: Londoner on June 26, 2005, 08:24:09 am: Most of your customers will be women and they form an opinion of you based very much on first impressions.

Therefore you need to see yourself through their eyes. Uniforms or at least clean overalls make much more impression than anything else.

Also, people reall appreciate politeness. Its so easy but so often forgotten.
Title: Re: Top Tips for presenting a professional image.
Post by: s.hughes on June 26, 2005, 08:36:35 am: Quote from: baldeagle on June 25, 2005, 11:33:44 pm

Fifty per cent of those on this list need either to learn to spoll correctly,

Baldeagle in Staffordshire
Hi Baldeagle
I am the worst at spelling on this forum. But I must add that I know how to spell the word SPELL.

Cheers
Steveyboy
Title: Re: Top Tips for presenting a professional image.
Post by: baldeagle on June 26, 2005, 11:56:11 am: I thought that you, of all those on here, would be the first to comment - true to form! Well done! ;D
Baldeagle
Title: Re: Top Tips for presenting a professional image.
Post by: Davindo Cleana on June 26, 2005, 01:11:17 pm: Do knock before you start esp with ladders - a lot of householders don't like the sudden clash of ladders and a grinning face at the bedroom window

When you're finished, don't wheelspin the van away, leaning out of the window, laughing like a pirate and waving twenty pound notes at the customer - it smacks of disrespect ;)
Title: Re: Top Tips for presenting a professional image.
Post by: dustycorner on June 26, 2005, 05:34:59 pm: yes davindo is right we should at least be waving used fifty notes at punters lol

Cheers Mark.
Title: Re: Top Tips for presenting a professional image.
Post by: D.Salkeld_Ltd on June 26, 2005, 10:28:55 pm: Most of all, in my opinion:

Be Honest; if you miss a window then admit it and put it right.
If you accidently break something tell the customer and replace the damaged item.
Title: Re: Top Tips for presenting a professional image.
Post by: Ray Pickering on June 27, 2005, 12:20:46 pm: Always shut side entrance & drive gates if you dont it makes them >:( >:(

Ray.
Title: Re: Top Tips for presenting a professional image.
Post by: dai on June 28, 2005, 08:59:18 pm: If you ever go on a new building site looking for work, wear a hard hat. It impresses the site foreman no end. Dai
Title: Re: Top Tips for presenting a professional image.
Post by: Sir Squeaky on June 28, 2005, 09:26:45 pm: Smile sweetly and comment on the weather! ;D

Roger.