Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Simon Carter on June 25, 2005, 11:13:09 am
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I want to put some kind of leaflet together designed to inform existing clients of a price increase from their next clean & would appreciate some help with the wording.
I'm usually pretty good at this sort of thing I like to think, but I'm struggling on this occassion. It needs to be polite, offering some justification, without having a like it or lump it feel to it.
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simon: when was the last price rise?
gaza
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Gaza has a point, if your last price rise was more than 18 months ago then use this a leverage.
Dear Customer,
We are currently reviewing our price structure.
For many this will result in an increase in prices, for a few the increase will be substantial.
This price increase will bring you in-line with which we are charging already and means that we will continue to clean your house, rather than abandoning you for more lucrative business.
Our last increase was 18 months ago and we will review our charges in 18 months time.
Your new price will be:
Outside house £
Outside Conserv £
Inside house £
Inside Conserv £
This price is based on calling every *weeks.
We hope this is to your satisfaction,
Yours
Simon Carter
By suggesting some will go up substantialy, they may be relieved theirs hasn't.
personally I dont think you need to justify too much, it looks desprate.
Hope this helps
The Bear
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Simon
Explain that you have to increase your prices to cover the rising cost of living and that because they are excisting clients and you valve their business you will only be charging them 50% of that rise,but new customers will have to pay the full 100% of the price rise.
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Helpful stuff. Like the idea of saying the increase is just to bring them into line with current pricing that reflects our increased costs. That's justification without appearing desperate or avericious.
Cheers
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Be careful about claiming it's just cost of living increase as this limits the amount you will ever be able to increase by.
Plus you will get the comment that their wages havn't gone up by that much.
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Gaza has a point, if your last price rise was more than 18 months ago then use this a leverage.
Dear Customer,
We are currently reviewing our price structure.
For many this will result in an increase in prices, for a few the increase will be substantial.
This price increase will bring you in-line with which we are charging already and means that we will continue to clean your house, rather than abandoning you for more lucrative business.
Our last increase was 18 months ago and we will review our charges in 18 months time.
Your new price will be:
Outside house £
Outside Conserv £
Inside house £
Inside Conserv £
This price is based on calling every *weeks.
We hope this is to your satisfaction,
Yours
Simon Carter
By suggesting some will go up substantialy, they may be relieved theirs hasn't.
personally I dont think you need to justify too much, it looks desprate.
Hope this helps
The Bear
Good reply
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I want to put some kind of leaflet together designed to inform existing clients of a price increase from their next clean & would appreciate some help with the wording.
I'm usually pretty good at this sort of thing I like to think, but I'm struggling on this occassion. It needs to be polite, offering some justification, without having a like it or lump it feel to it.
I am currently increasing most of my prices too.
I will paste in how *I* have worded mine.
I have used my usual headed business notepaper (which I print myself).
It reads:
QUOTE
RE: PRICE INCREASE FOR WINDOW CLEANING
Dear Customer,
In order to maintain a viable service, it has become necessary for me to increase most prices as from my next visit. In some cases I have not increased my prices for a number of years. Although I appreciate that the official inflation rate has been consistently low for some time, the actual increases in the costs of running a small business have been rather higher.
Therefore, from my next visit, I propose an increase in price for the window cleaning to:
£
I believe that this figure represents fair value and I understand that it compares reasonably with other window cleaners who are also running a proper business (as opposed to window cleaners who only show up a few times then disappear).
Thank you for your custom.
Best wishes
END QUOTE
The document formatting has been lost by pasting it in. I write in the new price by hand.
I'm sure my wording could be improved upon. If the customer is out when I clean, I just leave a bill (at the current price of course) and staple the price increase notification to it. If they are in, I just inform them verbally.
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Good letter.
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This price increase will bring you in-line with which we are charging already and means that we will continue to clean your house, rather than abandoning you for more lucrative business.
This line looks very similar to one I've heard somewhere. ;)
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Ah yes... well....whats that line about standing on the sholders of giants.
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Found it.
http://www.quotationspage.com/quote/862.html
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hI FORUM:JUST TOLD MY CUSTOMERS ITS GOING UP A SQUID
in doing so lost 5 gained 12 +6 even higher priced than normal[ today] SAT [GOD IS THAT THE TIME]
in doing so gave myself a 100 squid + a week pay rise ;D
Im beginning to think they will spend 5+squid to have their car washed in less than 10 mins so they have to pay me pro rata.
wish I was on 30 squid an hr.
MY MATES CAR WASH TURN OVER IS 120 GRAND + A YEAR
my moto is [thanks to this forum now is] BE BIG, BE BRAVE,BIG INCREASE,BIG CAR,BIG HOLIDAYS, ;D BIGGER TAX BILL >:(
GAZA
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Go Gaza ;D ;D
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Just produced this for some customers.
Comments please
Dear Customer,
I am writing to inform you of a few changes we will be making with regards to the service we offer.
For most nothing will change, however for others this will necessitate a price change.
The changes are as follows:
We will introduce a minimum charge of £5.00 per house
Due to a recent Health & Safety Directive, we will have to take extra precautions when working at heights, this will mean a price increase for any work above aprox 4m
Any work which is isolated and requires driving to and from for a single house will have a minimum charge of £10.00
All prices will reflect our current price structure
I would like to apologise for any who have recently had a price change, but due to customer demand and new H&S regulations, it is necessary.
Your new price will be: £
Many Thanks
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Have you guys gone to sleep or am I boring ???
I bet you all talk to real people, like your wives, don't you.
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Bob Dylan once said "You can be in my dream if I can be in yours".
He said that after quoting Abraham Lincoln "Half the people are part right some of the time, but all the people can't be right all the time"
Seriously, good presentation for price increase. I would only add, when discussing price increases with customers, fewer words the better. We don't have to apologise. You go to a shop buy something... it's gone up! No apology, no explanation. We're not that brutal, we're your friendly window cleaner, we'll explain why...BUT in as few words as possible. What do you think?
PJ
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Thanks for that.
One reason I send a letter is because I do talk too much!
With this letter there will be no other explaination.
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Good point. No discussion. Job done.
Pj
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Gaza has a point, if your last price rise was more than 18 months ago then use this a leverage.
Dear Customer,
We are currently reviewing our price structure.
For many this will result in an increase in prices, for a few the increase will be substantial.
This price increase will bring you in-line with which we are charging already and means that we will continue to clean your house, rather than abandoning you for more lucrative business.
Our last increase was 18 months ago and we will review our charges in 18 months time.
Your new price will be:
Outside house £
Outside Conserv £
Inside house £
Inside Conserv £
This price is based on calling every *weeks.
We hope this is to your satisfaction,
Yours
Plagurised form Tosh
By suggesting some will go up substantialy, they may be relieved theirs hasn't.
personally I dont think you need to justify too much, it looks desprate.
Hope this helps
The Bear
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Dear Customer,
Your window cleaning price has tripled, backdated to last year, so you owe me for the last twelve cleans too.
Like it or lump it, but get used to it.
Ever yours,
Graham Gould.
;D
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TRIED IT THEY DIDNT LIKE IT:lost 800 squid work to a cheating window cleaner who recons he will clean 8 windows +2 doors for 3.50p and employ a young lad on ladders only no safty device:I hope they both kill themselves
put it up 50p for 3 year rise + 50p for wfp treatment ie equipment cost +for doing the frames.
gaza
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sorry shouldnt have put it so blunt { my last post} IM NO PACIFICST} but taking the wisdom of the wise ones on this forum Im now 800 squid out of pocket a month.were as if I use my tried and tested method I wouldnt be in the position I m in now,due to a price rise. from now on any f..... comes anywhere near my work Im sorry to say it will be the last time they will climb ladders.I will never call that guy a w/c .Ive heard that he wants to come on another patch but this time theres about 8 w/c waiting for him to make his move. the plot thickens so will his tab. none of us ave a bad word to say about each other we swap work/give work to each other and are frienly towards each other but its bad eggs like this guy who thinks hes the bees knees that gets me excited,Ive still got some of my old customers and they have told me what hes been saying to get the work. so before you think of hiking up your prices just remember there is always smarmy bar stewards about waiting to pounce.
I hope none of you have the same as what Ive suffered but I will put this guy out of buiss doesnt matter which way I do it its got to be done,IVE nothing but respect for guys/gals on here
BRETT IF YOUR READING THIS YOU KNOW THAT CONTACT I MADE ON SAT RE [advising ]phoning him tommorrow{ this contact, is this so called w/c BOSS{and when you steal things from this company you recieve instant dissmisial ;D
EVERY DOG HAS HIS DAY :D 8)
GAZA