Clean It Up

UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: ady on January 18, 2010, 09:19:43 pm

Title: promount 20
Post by: ady on January 18, 2010, 09:19:43 pm
Help !!! any promount 20 users out there ? my t/m was frozen over newyear since my prassure gauge is stuck at 1000 psi ,but still works if you accept 1000 is the new 0  my main problem is that im getting only luke warm water ??? anyone? and before anyone says about a heater i had one in and broke down. :'( :'( :'( :-[ :-[
Title: Re: promount 20
Post by: Shaun_Ashmore on January 18, 2010, 09:28:14 pm
Sounds as though yor heat exchanger has a hole in it somewhere or that the psi is low and your not passing the water through quick enough, Dave Ingram is the man you want.

Shaun
Title: Re: promount 20
Post by: ady on January 18, 2010, 09:41:30 pm
shaun thanks for your reply ,and yep thats what we think
Title: Re: promount 20
Post by: Mark Lawrence on January 18, 2010, 09:48:36 pm
Have you de-scaled it? or run acid rinse through it on all jobs? A limescale covered TM will reduce its running efficiency and affect psi aswell as heat.

Mark
Title: Re: promount 20
Post by: ady on January 18, 2010, 09:57:10 pm
no i havent Mark I got it new last april and bought some descailer of John Kelly, but have been putting it off.
Title: Re: promount 20
Post by: Mark Lawrence on January 18, 2010, 10:02:48 pm
It doesnt take long to scale up Ady  :(

Mark
Title: Re: promount 20
Post by: Shaun_Ashmore on January 18, 2010, 10:08:04 pm
To descale your TM you need to first empty your header tank, put your descaler in and then put some fresh kettle water in to the top then put a length of solution hose to your machine and get an open end or your upholstery tool and spray the jet back into the header tank therefore recirculating the descaler and after 15 mins or so you then spray the contents into the dump tank.

Saying that if you are getting very low heat I still think it's more serious.

Shaun
Title: Re: promount 20
Post by: fresh on January 18, 2010, 10:10:06 pm
where did you get machine mate
Title: Re: promount 20
Post by: ady on January 18, 2010, 10:27:20 pm
I| got it from woodbridge I would ask for advice from them but they couldnt organise a P*ss up in a brewery,i have been through hell with these, in fact I could write a good book.
Title: Re: promount 20
Post by: ady on January 18, 2010, 10:30:19 pm
first thing in the morning Iwill descale and take it from there, is Dave ingham still on c i u by the way??
Title: Re: promount 20
Post by: fresh on January 18, 2010, 10:31:07 pm
i got woodbridge 15hp had couple probs been on phone today with martin good as gold sending me new bit in post my cousin got the 25hp had it 4 years not one prob either whats actully wrong with yours
Title: Re: promount 20
Post by: ady on January 18, 2010, 10:38:17 pm
no hot water,just luke warm,as far as the machine goes Ihave had no probs at all my gripe is with woodbridge ,they aint half played some stunts on me and its fact I aint the only one!!!!!  I  have had legal advice and we are dealing with the purchase of my machine.
Title: Re: promount 20
Post by: ady on January 18, 2010, 10:43:35 pm
no hot water,just luke warm,as far as the machine goes Ihave had no probs at all my gripe is with woodbridge ,they aint half played some stunts on me and its fact I aint the only one!!!!! I have had legal advice and we are dealing with the purchase of my machine.
sorry put the above down wrong I have bought and paid for my machine my gripe is the way we were treated
Title: Re: promount 20
Post by: fresh on January 18, 2010, 10:44:40 pm
what stunts mate , no hot water could be few things where abouts you from
Title: Re: promount 20
Post by: ady on January 18, 2010, 10:50:26 pm
north yorkshire
Title: Re: promount 20
Post by: fresh on January 18, 2010, 10:53:32 pm
blimey thats some distance am quite lucky cause my cousin lives hour down road in plymouth from me and he knows alot about them and helped me but its still under warranty so just go down there they will help is all filters ok fuses etc prob something simple
Title: Re: promount 20
Post by: richie on January 18, 2010, 10:57:11 pm
Ady,
i doubt that the problem is scale, it sounds like you have a burst HX somewhere.  not knowing the Prmount range makes it difficult to helpwithout seeing the unit.  Does there appear to be any water leaking into the van or is there water coming out of the exhaust?  Also, does the waste tank appear to be filling up quicker than normal?  Does your water pressure at the wand appear to be the way it was before the TM froze?

Richie.
Title: Re: promount 20
Post by: fresh on January 18, 2010, 10:59:55 pm
also mmate if you go down there dont tell them it froze as the warranty wont cover that you prob know this any way just checkin
Title: Re: promount 20
Post by: ady on January 18, 2010, 10:59:55 pm
I will descale and take it from there thanks Dan
Title: Re: promount 20
Post by: ady on January 18, 2010, 11:07:21 pm
richie there is no water coming into the van,but I did notice more water than usual coming out the exhaust,when i switched her off,but not a great deal , but would a burst h.e. affect the heat coming through? also I dont seem to have lost any pressure
Title: Re: promount 20
Post by: fresh on January 18, 2010, 11:07:49 pm
i have prob at min where the water in header tank getting to hot and cutting machine out i changed the therm stat that was no good so they sending me another piece they reckon its set wrong and receiving wrong temp and hopefully will sort it have you got a cable going to header tank on yours?
Title: Re: promount 20
Post by: richie on January 18, 2010, 11:12:20 pm
Again,,, not knowing how your heating system works...but, yes if a HX is burst (even if a tiny hole) it will affect the heat of the water because more wter is been pumped through the HX from the pump than normal.  Is the water coming out of the exhaust constantly?

Richie.
Title: Re: promount 20
Post by: ady on January 18, 2010, 11:12:46 pm
Dan not sure I will look in the morning my mate reckons it could be the thermastat
Title: Re: promount 20
Post by: richie on January 18, 2010, 11:15:47 pm
The thermostat was what i was indicating when i asked if the waste tank is getting more water in than normal.  I assume that when the water is heated to a certain temp it then bypasses into the waste tank allowing cold water to enter the machine to cool the water down.

Richie.
Title: Re: promount 20
Post by: ady on January 18, 2010, 11:16:06 pm
I only noticed when i turned it off, will look more closely in the morning
Title: Re: promount 20
Post by: fresh on January 18, 2010, 11:16:34 pm
yeah quite poss have a look to see if you got elec cable going to the side of the header tank if so just try it un clip it it removes the safety device allowing the water to get bloody hot and wont dump in waste tank if so u may have same prob as me but oppisit if your with me if not does sound like therm stat nothing to panic about am sure
Title: Re: promount 20
Post by: ady on January 18, 2010, 11:17:11 pm
thats right richie
Title: Re: promount 20
Post by: ady on January 18, 2010, 11:19:26 pm
Dan yes ,there is two wires and connectors by the side of the header tk, will have a see in the morn
Title: Re: promount 20
Post by: fresh on January 18, 2010, 11:20:28 pm
try it in morn might not do anything but would answer your ques if does
Title: Re: promount 20
Post by: ady on January 18, 2010, 11:21:20 pm
thanks dan will do
Title: Re: promount 20
Post by: fresh on January 18, 2010, 11:22:25 pm
be cool if you could let me know how goes as am curious now and would like to know for myself in the future more knowledge the better 07763973347
Title: Re: promount 20
Post by: richie on January 18, 2010, 11:22:53 pm
OK, it sounds like it may well be the thermostat then.  As fresh said....unclip the wire so you are bypassing the safety to allow the water to keep getting hotter & hotter.  You did however say that you have noticed more than normal water coming from the exhaust.  Is this water constant or does it stop after a few minutes after you have started the machine?

Richie.
Title: Re: promount 20
Post by: fresh on January 18, 2010, 11:26:38 pm
my name is dan dont know why its says fresh
Title: Re: promount 20
Post by: richie on January 18, 2010, 11:29:24 pm
Hi Dan.  lol
Title: Re: promount 20
Post by: fresh on January 18, 2010, 11:30:30 pm
cheers m8 where you from
Title: Re: promount 20
Post by: richie on January 19, 2010, 12:18:56 pm
Hi Dan,  im from Birmingham area West Midlands.

Richie.
Title: Re: promount 20
Post by: collins ReVive Stoneworks on January 19, 2010, 02:20:17 pm
Hi Ady

i had similar problem  with my 20

inside header tank put yer hand way down to the bottom there shoud be

a nut undo inside you will find a filter and a brass spray tip check to see how large

the hole is in the spray tip , use a spray tip with a smaller orrice, as they are brass

they do wear out and the hole gets to big which means that the water becomes luke warm.

other than that could be thermostat packed up.

but  check that tip and the hole in the end (orrifice)
Title: Re: promount 20
Post by: kevin sparrow on January 19, 2010, 02:33:05 pm

Hi Ady

Also where the fan jet is located there is a small filter just like you find on a wand, it may be an idea to check if that is clean.

I also had the same problem on my Promount 25 and it was the thermostat .

Dave Ingram is the one to speak to if you cant resolve it.


Kevin
Title: Re: promount 20
Post by: Timmy Boy on January 19, 2010, 03:12:48 pm
Hi Ady

Just had my apex diesel repaired, EXACTLY the same issue. If you are getting water out of the exhaust you have a heater exchanger gone defo. Weirdly  my PSI is showing 500psi but I think it is a seperate issue (replacement gauge time). On my Apex it has cost about £700.00 which included checking the other two exchangers (dont know how many you have on a promount?), cleaning the system through and some other bits I wanted sorting. You will probably find that the cold weather opened up a hole in the exchanger you had pre snow days.
Regards
Tim
Title: Re: promount 20
Post by: ady on January 19, 2010, 05:37:12 pm
evening boys ,right then ,here goes ,this morning started  the T/M. and switched off . The header tank had overflowed,and what I thought was water coming out of one of the exhausts was when I looked just the water from the header tk running down the pipe ,think i can rule out damage to the heat exchangers?
Dan on the left hand of the header tk at the bottom we noticed a wire with a connector had popped out and pushed it back in  , we ran the machine again,temp gauge working and hot water but same thing when switched off   ,header tk overflow ,any ideas boys and by the way many thanks for the replies ive had .   ady
Title: Re: promount 20
Post by: richie on January 19, 2010, 06:08:27 pm
Sounds like a electrical fault going to the floats that cut off the incoming water. Cant understand though why this is only happening once the TM is turned off.  Do you know of any websire where i can view the water & electrical system for the Promount 20hp?

Richie.
Title: Re: promount 20
Post by: Mark Lane-Matthews on January 19, 2010, 08:26:26 pm
The answer may be a simple as a new float as you are losing your hot water which is  overflowing from the header tank
Title: Re: promount 20
Post by: fresh on January 19, 2010, 09:49:26 pm
so are you getting hot water now if so thats one prob sorted how much is it over flowing by
Title: Re: promount 20
Post by: Steve Chapman on January 19, 2010, 10:02:42 pm
If the header is overflowing you just need a new float in the tank. The ones from Woodbridge are rubbish for some unknown reason they have hole in them and eventually fill up with water causing the header to spill over into the van. I took mine out and bought a better one from plumbing supplies and has been brilliant ever since.

Regards
steve
Title: Re: promount 20
Post by: fresh on January 19, 2010, 10:08:15 pm
steve have you a woodbridge m8
Title: Re: promount 20
Post by: Steve Chapman on January 19, 2010, 10:12:05 pm
Yep have the 20, basically a good easy to use machine, but don't get me started on Woodbridge ;)

steve
Title: Re: promount 20
Post by: fresh on January 19, 2010, 10:16:45 pm
why , perhaps you will know my header tank keeps getting to hot and cutting out iv checked fuses filters changed thermo stat but when i take off wire of header tank runs fine but water gets fukcin hot they sendind me a heat sensor now what u reckon m8
Title: Re: promount 20
Post by: Steve Chapman on January 19, 2010, 10:23:24 pm
Sounds like the high temperature switch on the header, it's there to stop water getting to hot, mine failed in first six months but they still charged me for a new one, if you take wire you are just bypassing it , but you have nothing to stop it over heating.

A new one just screws In the side of the header tank.
Steve
Title: Re: promount 20
Post by: fresh on January 19, 2010, 10:25:44 pm
fingers crossed cause thats what they sending me think..
they been great wuth me had few probs but sent me new stuff and when had to go down there paid me for inconvience never had to pay a penny for anything
Title: Re: promount 20
Post by: Steve Chapman on January 19, 2010, 10:29:15 pm
Blimey you must be one of the lucky ones :o

steve
Title: Re: promount 20
Post by: fresh on January 19, 2010, 10:33:24 pm
lol dunno my cousin steve in plymouth told me to use them as he has 25hp and never had prob in 4 years like said couple teething probs nothing to major and always been helpfull how old is your machine
Title: Re: promount 20
Post by: Steve Chapman on January 19, 2010, 10:50:50 pm
About 4 years old, I had a string of problems in the first year but has mainly been good ever since, think they are fairly easy machines to work on, I think Woodbridge service is just a bit hit & miss, I found a local guy to service the machine regularly now & saves on the travelling and some of the nonsense.

Hope you get the problem sorted, sounds like it is the switch to me, seems to be a problem on these machines.

Steve
Title: Re: promount 20
Post by: D Ingram on January 20, 2010, 12:06:01 am
Your spot on there Steve another problem the Panther range have  is with the thermal cut out. If the header tank over flows it soaks the wire attatched  to the Thermal switch and earths the machine out.

I could write reams on the subject your better off calling me.

And before anyone asks NO I'M NOT SELLING MY  25

 07947 470307 or 01635 898514

Title: Re: promount 20
Post by: ady on January 20, 2010, 08:01:59 pm
had a better day with my t/m did a 25 roomed hotel no probs still got the overfilling header tk,but will have a look at getting a new one tommorow,think ive got away it more or less ,dan will give you a bell,let me know a good time.
like I,said before a good machine ,     WOODBRIDGE  a complete nightmare
just a couple more questions  are our promounts c.e. registered , our copper exhausts are so I have been told are a definet nono as i have been told the copperreacts and gives out a toxic gas ,let us know
Title: Re: promount 20
Post by: Tom Bennett on January 21, 2010, 02:07:04 pm
If you require any thoughts on either your repair or Woodbridge, give Old Man Ingram a call, he's already left you his number.(2 spaces above)
If he can't sort you out, forget it.
Title: Re: promount 20
Post by: D Ingram on January 21, 2010, 02:16:12 pm
Not so much of the OLD Tom, you cheeky bugger >:(

My wife say's I'm like a teenager in bed, or was it she'd like a teenager in bed. ;D

I have to say my hearing is not what it use to be, could have a lot to do with running Truck-mounts for years. :'(