Clean It Up

UK General Cleaning Forum => General Cleaning Forum => Topic started by: Jenny1 on January 15, 2010, 07:39:23 pm

Title: Debt collection
Post by: Jenny1 on January 15, 2010, 07:39:23 pm

Hi,

I provided a customer with an invoice 6 weeks ago but have not yet received payment.  It was stated on the invoice that payment must be made within 30 days.  I've called him a few times to remind him that payment is due but he just blames his wife for not sending it out each time.

I was wondering whether to send him a letter demanding payment myself and if I get know luck from that get a debt collection agency involved?  Please can anybody recommend any?  I've not dealt with anything like this before.

Thanks.

Title: Re: Debt collection
Post by: suffolkclean on January 15, 2010, 07:51:18 pm

Hi Jenny
If you add your email address to your profile I'll email you the letter we use. Seems to work
barbara

Title: Re: Debt collection
Post by: stevef78 on January 15, 2010, 10:17:18 pm

Quote from: suffolkclean on January 15, 2010, 07:51:18 pm

Hi Jenny
If you add your email address to your profile I'll email you the letter we use. Seems to work
barbara

hi barbara,just out of interest would you email me a copy of the letter as we have had some customers like that to unfortunatley,thanks in advance,steve :)

Title: Re: Debt collection
Post by: Jenny1 on January 15, 2010, 10:40:58 pm

Hi Barbara,

Thanks very much, that would be great.  I've added my e-mail address to my profile.

Jenny

Title: Re: Debt collection
Post by: suffolkclean on January 16, 2010, 02:59:03 pm

Steve & Jenny - You have mail  ;D

Title: Re: Debt collection
Post by: stevef78 on January 17, 2010, 12:29:35 am

Quote from: suffolkclean on January 16, 2010, 02:59:03 pm

Steve & Jenny - You have mail  ;D

thanks barbara,this could come in useful many thanks steve:))

Title: Re: Debt collection
Post by: dianegreenwood on January 18, 2010, 04:42:47 pm

Hi Jenny

If they are near you, offering to pop round for the cheque can work  ;D 

Failing that, I've used these guys to send a snotty letter after mine have failed.

www.thomashiggins.co.uk  but I think they only deal with business to business debts.  Its really cheap to send a letter though from £2 to £6.

Hope that helps

Diane

www.freshlymaid.co.uk

Title: Re: Debt collection
Post by: deborah waters on January 19, 2010, 11:12:30 am

Hi
 i've had this problem a bit and all i can say is keep at it and a wee surprise visit to their door often yeilds results as long as you ensure your personal safety.
Don't know why people think its ok to have you chasing around for bill payment....... >:(grrrrr it makes me mad it does! Not about to turn green tho' ;D
debbie.

Title: Re: Debt collection
Post by: Jenny1 on January 19, 2010, 12:15:45 pm

Thanks for the advice.  We decided to call round at the customer's house and he paid up!

Title: Re: Debt collection
Post by: Powerwasher on January 19, 2010, 03:18:11 pm

Small claims court....(money claims online) if they mess you about....

Title: Re: Debt collection
Post by: cleancarpets on January 20, 2010, 11:48:12 pm

Do not give credit, accept cheques, or send invoices.

Tell customer cash only and if they have a problem with that, then you will have problems with payment anyway !

I have done it for years, and cash flow is excellent now.