Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Dean Taberner on January 13, 2010, 10:23:51 am

Title: Informing customers about delay in service
Post by: Dean Taberner on January 13, 2010, 10:23:51 am
Ive just updated my website to reassure domestic customers that I havent ran off as I havent seen some since the end of november.

www.deantabernerwindowcleaning.com

Anyone else done this?

Dean.
Title: Re: Informing customers about delay in service
Post by: stephen s on January 13, 2010, 10:26:36 am
no need       

the weatherman told them allready
Title: Re: Informing customers about delay in service
Post by: Window Washers on January 13, 2010, 10:27:42 am
no need       

the weatherman told them allready
I thought they said the sun would shine today  ::)
Title: Re: Informing customers about delay in service
Post by: rg1 on January 13, 2010, 10:29:34 am
Most people should have the common sense to realise that their windows are not going to be cleaned in this weather.
Title: Re: Informing customers about delay in service
Post by: stephen s on January 13, 2010, 10:29:49 am
no need       

the weatherman told them allready
I thought they said the sun would shine today  ::)















they did indeed, but the were talking about Joburg  ;D
Title: Re: Informing customers about delay in service
Post by: Dean Taberner on January 13, 2010, 10:30:57 am
Most people should have the common sense to realise that their windows are not going to be cleaned in this weather.

''Most'' people yes mate,

Not ''all'' people.  ;) ;)

Dean
Title: Re: Informing customers about delay in service
Post by: dazmond on January 13, 2010, 10:47:45 am
i wont be informing any of my custys.i will get round when i can unless they phone me up for a special appointment!most will understand because of weather/wont care or not want them done in this weather!

i do think however that when the better weather comes they all think that ill get round in 2 weeks(more like 4/5 weeks!) ::) ::)

i am rejigging my round to make sure i clean my 2 monthlies roughly on time with monthlies 3 weeks late ::) ::) ::)
Title: Re: Informing customers about delay in service
Post by: pingu on January 13, 2010, 11:11:09 am
Any of our customers that I am unable to clean for when I have arranged to clean recieve a call, email, note through the door that day or if I know I cannot clean on a particular day in advance they are advised in advance also.

A bit rigid I know but it works for us.

Dave.
Title: Re: Informing customers about delay in service
Post by: martinsadie on January 13, 2010, 02:11:39 pm
i wont be informing any of my custys.i will get round when i can unless they phone me up for a special appointment!most will understand because of weather/wont care or not want them done in this weather!

i do think however that when the better weather comes they all think that ill get round in 2 weeks(more like 4/5 weeks!) ::) ::)

i am rejigging my round to make sure i clean my 2 monthlies roughly on time with monthlies 3 weeks late ::) ::) ::)
when i get going all fortnightly work will get done first then catch up on monthlys
Title: Re: Informing customers about delay in service
Post by: d.ward on January 13, 2010, 02:32:10 pm
When are you planning on getting out stan? I was hoping today but its snowing its head off here. Getting well beond a joke so now im off out tomorrow. Good early night. 6am wake . assess the weather. Post on here what il be doing then hopefully work.....

Good luck hope everyones working by monday
Title: Re: Informing customers about delay in service
Post by: JamesTurnbull on January 13, 2010, 02:52:56 pm
Ive just updated my website to reassure domestic customers that I havent ran off as I havent seen some since the end of november.

www.deantabernerwindowcleaning.com

Anyone else done this?

Dean.

I think its a good idea to tell them, at least it looks like you care about your customers.

I would keep up the good work,
Title: Re: Informing customers about delay in service
Post by: martinsadie on January 13, 2010, 03:07:50 pm
When are you planning on getting out stan? I was hoping today but its snowing its head off here. Getting well beond a joke so now im off out tomorrow. Good early night. 6am wake . assess the weather. Post on here what il be doing then hopefully work.....

Good luck hope everyones working by monday
sheet ice this morning,coldest day of week today its really not safe walking, bbc forcast light rain and 3 degrees fri and sat and sun up to 7 so fingers crossed for Mon, after this week i have only worked 5 of the last 15 weeks,had hernia op in Oct, so really raring to go but wont take any risks  ;D
Title: Re: Informing customers about delay in service
Post by: david watts on January 13, 2010, 05:25:07 pm
stan my offer still stands; if you want to borrow a wfp pole got one spare ;D
Title: Re: Informing customers about delay in service
Post by: wfp master on January 13, 2010, 05:36:08 pm
think they no the reason no need to tell them  ::) ::) ::) ::) ::) ::)
Title: Re: Informing customers about delay in service
Post by: martinsadie on January 13, 2010, 06:21:32 pm
stan my offer still stands; if you want to borrow a wfp pole got one spare ;D
what good is a pole on its own,what about the rest you tight arse  ;D ;D ;D
Title: Re: Informing customers about delay in service
Post by: david watts on January 13, 2010, 06:24:57 pm
i would sugest you buy a back pack; but with the black ice this morning
dont know weather one of themon yer back would be smart ;D
Title: Re: Informing customers about delay in service
Post by: Dean Taberner on January 13, 2010, 07:13:01 pm
stan my offer still stands; if you want to borrow a wfp pole got one spare ;D
what good is a pole on its own,what about the rest you tight arse  ;D ;D ;D

You can lend my backpack and pole stan and I know someone close to you who can supply you with water.

Dean