Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: stephen s on January 11, 2010, 08:08:57 am
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Gaot a call yesterday to do a quote on a 4 bed house, as lady was giving me address details I knew right away where the house was as I pass it often on my round.
I told the lady this but also told ger I have see a w/c cleaning there and her windows always look spotless ?
oh yes she replied, weve had a w/c for the last 3 years but my husband is on garden leave and he doesn't like him.
so what if he don't like me ( hard I know but you never can tell ;D )
I said sorry but I ain't prepared to take a job on only for your husband to get another w/c
I know business is business but there has to be some degree of fairness and taking a potential problem customer on is not my thing so told her it would be best if she got someone else.
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Probably looking for a cheaper quote.
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THEY asked you, not the other way round.
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soon as i heard theyd already got a cleaner a WARNING BELL WOULD SOUND, LOUDLY and the rest of her conversation would be so faint id not hear what was being said ,,,,,,bloody garden leaves ,,, wats that love, cant quite hear , see you sometime ,, all the best to you and yours click
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Well observed stephen s; he does sound like trouble to me.
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u should giv a price over the top then they would think w/c they hav got is not dear
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During Summer last year I was asked to quote for a property and when I was there it turns out that they had a window cleaner, and they just didn't like the guy. Now I know the window cleaner they're talking about, and I know him to be an abrasive chap.
So I gave a fair quote and took the customer and they have been model customers.
I'm certain that a large proportion of people don't just buy your services, they pay for the 'tradesman' too.
I probably would've quoted, unless I knew and was friendly with the other window cleaner concerned.
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One word : History
Perhaps the current window cleaner and wife were on familiar terms !!
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Spot on Tosh, It's the tradesman they choose by and not the job or price. Which is why well mannered window cleaners can get away with higher prices.
So for all you grumpy $odds out there take note. ;D
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Well done Steveo.............. will phone you later
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Well observed stephen s; he does sound like trouble to me.
Steve isn't he likes a bloody good laugh, but can't stand people who slate people who just voice an opinion or think they are superior to others.
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you should of quoted the job, its the custy choice who they have as wc,
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Well observed stephen s; he does sound like trouble to me.
Steve isn't he likes a bloody good laugh, but can't stand people who slate people who just voice an opinion or think they are superior to others.
You silly sod Steve_c! ;D I was agreeing with Stephen s - read it again - I say to Stephen s "Well observed" as in "you perceived that situation well" - then I put a semi colon to indicate a pause/change of thought and said "he sounds like trouble ..." referring to "the husband".
::)
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I know mate ;D
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I cant see the problem with the husband not liking his window cleaner at the end of the day its his property, for instance my mums old window cleaner use to turn up with a hoodie on, right proper pikie chav, she didnt ask him to do them he got the round off someone else, sometimes he would turn up with 2 smack head mates, so maybe theres more to this.
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there is no problem cos I aint going to quote
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During Summer last year I was asked to quote for a property and when I was there it turns out that they had a window cleaner, and they just didn't like the guy. Now I know the window cleaner they're talking about, and I know him to be an abrasive chap.
I'm certain that a large proportion of people don't just buy your services, they pay for the 'tradesman' too.
Spot on there.
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I'm certain that a large proportion of people don't just buy your services, they pay for the 'tradesman' too.
I probably would've quoted, unless I knew and was friendly with the other window cleaner concerned.
Exaclty why i said they asked you and not other way round. Im friendly and well mannered to all my customers. Most of them dont even look at the windows and just pay!
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Just because he doesn't like one window cleaner, doesn't mean he won't like you. Round our way we have several different types of people calling themselves a window cleaner, here's a few.
Dole top ups, in jogging bottoms,
Retired men earning a bit of beer money,
Summer brigade,
Non-uniformed professionals woking out of a car,
Non-uniformed professionals working out of a van,
Uniformed Professionals,
National companies.
All of these can give good or bad service and be both reliable or not. It's also not unheard of for a non legit wc to case a joint out and burgle it. If you have some one coming on your property you have to trust them. This man might be a perfect customer if you give him the chance, or he might just not like the other wc for a personal reason, like his colour or accent. Let the customer decide.
Simon.
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Just because he doesn't like one window cleaner, doesn't mean he won't like you. Round our way we have several different types of people calling themselves a window cleaner, here's a few.
Dole top ups, in jogging bottoms,
Retired men earning a bit of beer money,
Summer brigade,
Non-uniformed professionals woking out of a car,
Non-uniformed professionals working out of a van,
Uniformed Professionals,
National companies.
All of these can give good or bad service and be both reliable or not. It's also not unheard of for a non legit wc to case a joint out and burgle it. If you have some one coming on your property you have to trust them. This man might be a perfect customer if you give him the chance, or he might just not like the other wc for a personal reason, like his colour or accent. Let the customer decide.
Simon.
as I stated on the post they had this w/c for 3 years and every time I passed the windows were spotless, I don't know the w/c to speak to but we do say hello in passing and next time I see him I will stop and ask him.
but if I think a customer could be a potential problem in the future I would rather not do it all at, you only have to read the posts on this forum where a problem custy has caused a w/c to wanna slash his wrists because they said can you leave it this month
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you only have to read the posts on this forum where a problem custy has caused a w/c to wanna slash his wrists because they said can you leave it this month
LOL! That used to be me, or rather I'd want to slash their throats. I'm a bit calmer these days, but I'd still drop them if they didn't offer a good excuse, and I would class 'being skint' as a good excuse.
But this hasn't happened to me in at least a year, maybe two, so my policy of dropping 'not this month' types obviously worked.
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you only have to read the posts on this forum where a problem custy has caused a w/c to wanna slash his wrists because they said can you leave it this month
LOL! That used to be me, or rather I'd want to slash their throats. I'm a bit calmer these days, but I'd still drop them if they didn't offer a good excuse, and I would class 'being skint' as a good excuse.
But this hasn't happened to me in at least a year, maybe two, so my policy of dropping 'not this month' types obviously worked.
thank god your throat slashing escapades have stopped and your reign of terror is over ;D ;D ;D ;D ;D
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Topic is a good one for debate, don't ruin it by crass wisecracks.
Ian
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Some customers are just like that. If you asked their present window cleaner he would probably tell you they were moaners.
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I fully intent to speak to the w/c and get his take on it but I stand by my desision not to take the job on for the reason being to me thats is a potential problem customer so I have nipped it in the bud.
and as I said I would rather identify a problem awaiting and refuse the job as apposed to taking the job on only to find later on down the line I was right.
I read plenty of posts on here from w/c's in a rage just because a customer says no not this month or dont clean cos its lashing down, and they completely let it ruin their day so much so that they have to come on here afterwards and tell everyone.
I don't come on here with such posts as I'm far to happy to let a customer ruin my day so it was a smart move on my part to refuse the job.
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well i had 1 customer who had sacked they w/cleaner cause he was a ass.
so she asked me todo her windows,she told me that they havent been done for a few mths,so i knew he was long gone.
well i now do 10 other houses in the same lane all at £10+, and the first lady who ask me is probably one of my best custys,
well i was doing her house when the other w/cleaner turn up,and came up haveing ago at me.saying i nicked his work bahhh bahhh bahhh,when the women came out and put him staight qoute"you are not trustworthy,unreiable,a bully and you are rubbish now get off my property"
before i even had chance to say a thing.
he went with his tail between his legs :P :P :P
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this w'c cant be that bad for them to have had him for 3 years and as Ive pointed out more than once the windows are always spotless.
me thinks the husband is a tool