Clean It Up
UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: JandS on November 25, 2009, 10:51:52 am
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Customer had joiner in to fit a new loft access door in a
terrace house 150 years old.
Takes out old one and surprise surprise big fall of soot
on a cream wool landing carpet. He'd sheeted using decorators
sheets so it went through to carpet.
That was 4 days ago.
She said the carpets was black and it literally was
I said I wouldn't clean it because I didn't think it would
clean up right.
Did I do right, she'd vacced it 6 times and it was still black.
John
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Had a few soot jobs (Soot, not foot ;D), bird flown down chimney, etc.
Ultrapac renovate and acidic rinse never failed me yet.
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2nd that ;D would qualify before starting though,then get the builder to replace if it didn`t all come out.
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Worst thing they can do is get the hoover on to it - this just seems to drive the soot into the carpet pile.
Ultrapac renovate is the dugs for this type of job though, no question.
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That's why I didn't do it.
She wasn't prepared to pay me unless it was
looking good again and I told her I couldn't
guarantee that.
The fact that I revised my price my price for the
extra work involved and she wouldn't pay it
also made me walk.
John
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Good for you, John for walking away.
Clearly from what you describe the customer's expectations are unreasonable. Ultra pac would do a good job but would it be good enough for her ?
Ben.
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I would have got a hand tool and done a square bit as a demo in the middle, allow her to make her mind up :)
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Hi Mate
This was a job we did with Dry Fusion on soot in 2008, i was chuffed with the results.
David
Dry Fusion (Scotland) LTD
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Forgot to add these too
DK
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I think it was Ken Wainwright that did a soot job with Dry Fusion, similar to the one shown. Looked a good job as well.
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We did a lot of British Gas claims and never had a problem with soot. High alkaline cleaner usually Champion but Ultrapac will do the same, acid rinse and always came up pristine.