Clean It Up
UK General Cleaning Forum => General Cleaning Forum => Topic started by: Missy dusty on November 14, 2009, 04:54:04 pm
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After reading and replying to the thread ...clients be ing at home ,I thought I would post a thread on how do you deal with clients when you arrive, they are in and want to stand around for a chat .
For five minutes fine, but when it comes to 1/2 hour,by which time youve finished , you cant be bothered to do the clean now. ::)
Do you take it out of their time? Still do your full hours? Or go half way ? :-\
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It is good to talk to your customers, just say you don't mind if i make a start and chat, or just go in and say where do you want me to start today. ;D ;D
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Mmm, yeh, may be I just encourage them with just carry on with the conversation , if I show Im not interested they will leave me to be . :D
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Its a very tricky one from previous experience we've had customers who almost have a cleaner so they have a bit of company - look forward to a chat finding out what's going on in your life as they don't have much going on in theirs. This is Ok until as you said it goes on a bit & you need to be working, I had one customer who chatted to the cleaner for most of the clean then complained the work wasn 't getting done :-X what do you say - well stop talking!!
Its up to the cleaner to politley cut it short & say 'oh well I best get on' then they see you want to get on.
Barbara
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I have a 93 year old client who I am very fond of she is lovely but some weeks when she is in a talking mood she talks continuously for 2 hours it absolutely tires me out and although sometimes it is interesting I've heard it all before god love her.
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I charge per hour for however long im there.. if they want to chat thats fine but its at their expense. ;D