Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: kordun on November 09, 2009, 08:11:24 pm
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Spoke to a friend who is window cleaner, traditional only and he is picking up lots new work, but all that work is from unhappy customers using WFP companies
Do you have that problem, loosing customers cos they don’t like WFP
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nope ;)
some folk thing wfp is a magic wand so they wave it over the windows, and off they go.
Yes it is quicker than trad, but you still have to do a proper job
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lost 1, in 2 1/2 years, cos she just didnt like wfp.
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Not really sure if customers drop me because they do not like wfp...but I lose around 10-12% per year...
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pingu i like you your honest most say never lose a job blah blah but you just tell us the truth.
iv lost loads cause of NOT liking WFP but the i gained around75% increase i turnover from jan so some must like it.
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I good looking too... 8) ok thats a lie ;D
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Do you think wfp upstairs and trad downstairs would help retain/get your customers? Just starting out and got backpack for awkward windows but am considering using for all upstairs to maximise my safety.
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why they dont like wfp is simple, they dont like the speed you do it iv noticed that when i started wfp they would say[ THAT WAS QUICK ]how much was it .
they cant stand the thought of someone erning so much in a small amount of time and thats the truth of it.
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So would you advise taking a bit more time than necessary to try and keep the customers happy?
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if he can go 70 ft up a ladder i might have a job for him ;D
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So would you advise taking a bit more time than necessary to try and keep the customers happy?
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yes tell em to put the kettle on ;D
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if you stop and have a chat with em they are ok i find, you can win them round to your system .
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Give it some of the working at height regs and pure water technology bull then hey,treat em like mushrooms ;)
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you got it ;D
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its all to do with selling yourself , ;D
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i have tons of work, all wfp, and they love it, and my custys said they would never go back to the old way, it is so supperrior to trad, sorry guys but it is true
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Do you think wfp upstairs and trad downstairs would help retain/get your customers? Just starting out and got backpack for awkward windows but am considering using for all upstairs to maximise my safety.
Totally agreed i think thats the way when ive built up my round thats how im doing it as my partner likes trade but i would preffer to not have to get the ladder out.
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pingu i like you your honest most say never lose a job blah blah but you just tell us the truth.
iv lost loads cause of NOT liking WFP but the i gained around75% increase i turnover from jan so some must like it.
I've had one or two cancel, and I've lost a few. I haven't checked behind the sofa though, they could be there.
oh, time for bed. that one even made me cringe :o :o :o
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Some people don't like it period.
I'm sure half a dozen would cancel if they can get a trad cleaner instead. But if i offered customer the choice of going back i reckon 95% would jump at the chance. I don't think customers can get their head around the idea of a window cleaner finishing, when the windows are still wet.
Many praise it though. But they would prefer dry windows.
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So would you advise taking a bit more time than necessary to try and keep the customers happy?
No, not more time than is necessary (that is a waste) but more time than you'd prefer (that IS necessary)
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im trad ,and im forever raking in new custmers who hav had bad experience of WFP . lord knows who these bad guys are , id be intrested to see them in action ! its funny , in my town i see a big THERMOPURE van driving around and i see at least 2 other big shiney tranny wfp vans ,but its strange iv never seen them cleaning anywhere whereas all the other trad lads kinda know each other
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The other week was round my nans and a W.F.P. van showed up a her neighbours . i sat back in an armchair to watch this bearded wonder do his stuff . what was incredible was that he washed each window carefully THEN put his ladder up to squeegee them off . ;D
hats off to him !
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That's Matt Bateman or Ewan then. ;) Both have cruffy looking beards.
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Oi oi oi oi! ;D
We'll have less of that thankyou ;D
I charge a lot of money to take the ladder of the van.
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The other week was round my nans and a W.F.P. van showed up a her neighbours . i sat back in an armchair to watch this bearded wonder do his stuff . what was incredible was that he washed each window carefully THEN put his ladder up to squeegee them off . ;D
hats off to him !
just sprayed my coco pops onto the computer screen hahaha
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I have been trad since i started 3 years ago now i have a purefreedom setup, with the trad vs wfp argument i believe that they both have there places,
you need trad for when wfp cannot be used, i.e on flat roofs or houses where the rear can only be accessed by going over the garage,
inside windows
shop windows on the high street,
every window cleaner needs to be able to use a mop n blade.
WFP is faster, safer, does a better job at removing things stuck to the glass i.e spider dots etc things that you have to scub with the applicator when trad and do the glass 2 or 3 times to remove it all,
its better for in the cold when your hands turn to ice when you touch your ladders.
i've had zero problems so far when converting customers over to wfp and i've even converted custys that i have who only wanted me cause i was trad before when they sacked there previous wfp cleaner.
wfp is better for when you see a trad cleaner in there escort estate working on the house across the road, gives you a nice feeling that your not on ladders anymore haha
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I have been trad since i started 3 years ago now i have a purefreedom setup, with the trad vs wfp argument i believe that they both have there places,
you need trad for when wfp cannot be used, i.e on flat roofs or houses where the rear can only be accessed by going over the garage,
inside windows
shop windows on the high street,
every window cleaner needs to be able to use a mop n blade.
WFP is faster, safer, does a better job at removing things stuck to the glass i.e spider dots etc things that you have to scub with the applicator when trad and do the glass 2 or 3 times to remove it all,
its better for in the cold when your hands turn to ice when you touch your ladders.
i've had zero problems so far when converting customers over to wfp and i've even converted custys that i have who only wanted me cause i was trad before when they sacked there previous wfp cleaner.
wfp is better for when you see a trad cleaner in there escort estate working on the house across the road, gives you a nice feeling that your not on ladders anymore haha
What system have you got? Van? Trolley?
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The other week was round my nans and a W.F.P. van showed up a her neighbours . i sat back in an armchair to watch this bearded wonder do his stuff . what was incredible was that he washed each window carefully THEN put his ladder up to squeegee them off . ;D
hats off to him !
hi i use to do that but only on the first clean as i was afraid of not doing a good job
it's true wfp it's not suitable for all windows,but i'm so happy i'm not on the ladder now with this damp and moss on the porches
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What system have you got? Van? Trolley?
purefreedom vanmount 250l diy set up
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What system have you got? Van? Trolley?
purefreedom vanmount 250l diy set up
Ta.
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I'm still reasonably new to window cleaning but I don't know why there always seem to be a big rift between people wfp and trad users arguing ones better than the other.I personally do the majority of my round with wfp tops and trad bottom.WFP admittedly doesn't do a 100% perfect job everytime but it does a job that's more than acceptable if done right.I can honestly say I haven't lost one customer in the 6 months I've been using it due to bad results.I like to trad the downstairs just to absolutely ensure perfect results but the point being both are excellent tools.I would personally never go back to risking my neck with ladders for the sake of a few quid,even if it means the odd customer might not like the idea of wfp.
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It depends on wether the customer is at the property when you are there to clean, as seeing the new system at work has a tendency to put people off from having it done that way.
I have to admit myself, I was a little weary about changing over from traditional to the new pure water system but it does clean windows very well and customers get the added advantage of having their frames cleaned also.
Nearly 90% of my customers have now been moved over to the new system, with no problems.
Basically nothing to worry about, really.
I hope this helps. :)
Kind regards.