Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: ftp on October 29, 2009, 01:56:26 pm

Title: Dumped before I started
Post by: ftp on October 29, 2009, 01:56:26 pm
Custy phoned for a quote so I popped round on the way home for lunch.
Regular or one off?

"Errr don't know really - well yes maybe if you do a good job"

Sorry too busy cheerio!
Title: Re: Dumped before I started
Post by: cybersye on October 29, 2009, 04:46:58 pm
dont you do a good job then?
































 ;D
Title: Re: Dumped before I started
Post by: ccmids on October 29, 2009, 05:03:58 pm
Custy phoned for a quote so I popped round on the way home for lunch.
Regular or one off?

"Errr don't know really - well yes maybe if you do a good job"

Sorry too busy cheerio!

no wonder they dumped you with that atitude. ???
Title: Re: Dumped before I started
Post by: ftp on October 29, 2009, 05:08:59 pm
 ??? no I dumped them. Pretty obvious to me I was going to be used I think.
Title: Re: Dumped before I started
Post by: ccmids on October 29, 2009, 05:12:26 pm
 charged them for useing you.
Title: Re: Dumped before I started
Post by: cozy on October 29, 2009, 05:34:23 pm
See if you do a good job?  I can hear the alarm bells from here. Hope you doffed you flat cap and said "Yes Guv', I'll do my best, and thank you for letting me clean your windows". ;D
Title: Re: Dumped before I started
Post by: Scrimble on October 29, 2009, 05:36:50 pm
why didnt you just charge very high i.e double what you would normally charge?

are you not a business?
Title: Re: Dumped before I started
Post by: ccmids on October 29, 2009, 05:38:37 pm
just think they might know loads of others that might of taken you on, but now you dumped them YOU WILL NEVER KNOW :o
Title: Re: Dumped before I started
Post by: ccmids on October 29, 2009, 05:50:15 pm
phone em back and say you made a mistake, try and smooth it over with her , say you was only joking, i now youll look a fool at first but they will soon forget it and you get the job .
problem solved. ;)
Title: Re: Dumped before I started
Post by: macmac on October 29, 2009, 05:51:43 pm
I'm sure most would agree, we can usually tell with an encounter like this that it's going to be trouble, instinct!

FTP has done very well for himself so far so I'm sure he did what he felt right for his business at this point in time. ;)

Mind, 18 months ago he might have been grovelling at her knees for that initial chance!!! ;D ;D ;D
Title: Re: Dumped before I started
Post by: pingu on October 29, 2009, 05:56:14 pm
It's just that at times you just get 'that' feeling which shouts "steer well clear"

...go with your instincts.

Title: Re: Dumped before I started
Post by: ccmids on October 29, 2009, 06:00:31 pm
yes but all they said was if you do a good job .
Title: Re: Dumped before I started
Post by: pingu on October 29, 2009, 06:04:45 pm
I'm sure that FTP has made a business decision on what he observed...hey we all dump customers for various reasons... I dumped a lady last week for repeatadly using the word' logically' to me when she said I should have done something that we had never agreed upon.

Cheers
Dave.
Title: Re: Dumped before I started
Post by: ccmids on October 29, 2009, 06:09:05 pm
logically ;D ye i had one that kept saying  basically
Title: Re: Dumped before I started
Post by: pingu on October 29, 2009, 06:11:06 pm
I hate that word and anyone using it around me will be shot ;D and for repeat use of that word they'll be beaten with a SL-X35ft until all the new type clamps break!!

Repeat use of 'Basically' gets a thorough rubbing down with a copy of the racing post ;).
Title: Re: Dumped before I started
Post by: ccmids on October 29, 2009, 06:17:49 pm
is that logically speaking dave ;D
Title: Re: Dumped before I started
Post by: pingu on October 29, 2009, 06:20:00 pm
You're close.. 8)
Title: Re: Dumped before I started
Post by: ccmids on October 29, 2009, 06:21:02 pm
hows that 4040 you built?
Title: Re: Dumped before I started
Post by: pingu on October 29, 2009, 06:25:38 pm
I have now attached it to my computer so that I can control the flush, waste and good water rates via a wifi remote link through a proxy server within my DMZ.

 ;D
Title: Re: Dumped before I started
Post by: ccmids on October 29, 2009, 06:28:22 pm
i bet you have aswell :)
Title: Re: Dumped before I started
Post by: cybersye on October 29, 2009, 06:28:44 pm
sorry but dont get these threads really. ???

I'm in business, the business of cleaning peoples windows for money.
I often call to quote and ask if reg or not (in a friendly manner)
the customer has the choice and so they should, now if its not going to be regular I have an "as and when charge" and bung a few quid on top. Customer can take or leave it, they usually say yes to either, I clean there and then as I've already driven there to quote and I get given money.
All. work, regular or not in my opinion raises my profile and can often lead to other enquiries.
 Dont get me wrong FTP I'm not knocking you personally, from your previous posts you sound like your snowed under and have a full round anyhow, but I've a few new regulars of late who have had previous  cleaners with smug and often rude attitudes that I imagine came from similar scenarios.

What I think people often forget is that in a customers eyes we are  total strangers and they are inviting us on to their property, its down to us to make them feel at ease, conduct ourselves in a friendly and professional manner, do a good fair priced job and gain their trust.




























or maybe they are just a "pita" in which case tell em to stick it !  ;D
Title: Re: Dumped before I started
Post by: cozy on October 29, 2009, 06:34:03 pm
Good post Cyberseye, but the impression I get when a potential custy says "Let's see if you do a good job" is a red flag surely? Every custy, as you point out, is a possible lead to more work elswhere. But it's a bad feeling with FTP's custy.

You can smell 'em coming sometimes :)
Title: Re: Dumped before I started
Post by: cybersye on October 29, 2009, 06:44:41 pm
maybe but name your price, if they say yes then clean it for the agreed amount, if ya smell a rat agree on cash payment before you start. If they dont want you back, you've lost nothing and made money.
If your too busy and have a full round dont call to the house and quote them in the first place. ;)
Title: Re: Dumped before I started
Post by: cozy on October 29, 2009, 06:47:10 pm
Yes, another good point. He was on his way home for scoff, so no time lost. I'm glad this sort of stuff happens to FTP, I love his posts ;D I know what you mean though.
Title: Re: Dumped before I started
Post by: Gleaming windows on October 29, 2009, 06:47:48 pm

I often call to quote and ask if reg or not (in a friendly manner)
the customer has the choice and so they should,


Window cleaners also have the choice as to who they work for, be that regular customers, fat/ugly ones, bad payers, or those that SEEM to be undecided as to what they want.

I reckon he made a good call, custards that seem indecisive play on your mind.
Title: Re: Dumped before I started
Post by: cozy on October 29, 2009, 06:48:55 pm
As do those that lock you in and go shopping ;D
Title: Re: Dumped before I started
Post by: Gleaming windows on October 29, 2009, 06:51:24 pm
As do those that lock you in and go shopping ;D


 ;D
Title: Re: Dumped before I started
Post by: cybersye on October 29, 2009, 07:10:02 pm
Quote from: cybersye link=topic=83454.msg739332#msg739332 date=1256840924
I'm in business, the business of cleaning peoples windows for money.
[quote

I often call to quote and ask if reg or not (in a friendly manner)
the customer has the choice and so they should,


Window cleaners also have the choice as to who they work for, be that regular customers, fat/ugly ones, bad payers, or those that SEEM to be undecided as to what they want.

I reckon he made a good call, custards that seem indecisive play on your mind.

they only play on my mind if theyre deciding whether to pay me or not  ;D if they do ( Ive never not been) then happy days ! all I had to do was clean someones windows for money. If I did'nt like them or felt I was going to get the runaround in future (or locked in for hours while they went shopping  :D) I dont bother going back just the same as they may never call me back. Wheres the issue ? no need for drama
Title: Re: Dumped before I started
Post by: soapy on October 29, 2009, 07:11:23 pm
More trouble than there worth double the price $$$$$
Title: Re: Dumped before I started
Post by: AuRavelling79 on October 29, 2009, 08:44:42 pm
I'm sure that FTP has made a business decision on what he observed...hey we all dump customers for various reasons... I dumped a lady last week for repeatadly using the word 'logically'  to me when she said I should have done something that we had never agreed upon.

Cheers
Dave.

Her name wasn't Mrs. Spock of Kirk Street was it Pingu?

Ah well; live long and prosper!  ;D
Title: Re: Dumped before I started
Post by: pingu on October 30, 2009, 02:56:32 pm
No we nickenamed her Mrs. Tweedy of Tweedies farm...from the film
Chicken Run... ;D..it's a pity but when there ready for the cull...there's no point in delaying the envitable...Logically she had to go.

Cheers
Dave.