Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: davids3511 on October 13, 2009, 09:13:42 pm
-
To cut a long story I didn't clean one of three houses today because they owe me from June. I put a note through the door saying the account was on stop. Got this reply -
David
Disappointed with the note you left at the above property, I have txt and e-mailed you regarding cheques and auto banking, as on my business account it costs me more than is worth for transferring just £8, the same being as the charge for a cheque, so could we build it up to a decent amount or the arrangement I made with you at the start that you would txt me the night before you were coming and I would leave the money in the cupboard I showed you in the outhouses, I only received a txt on the first visit! ( I did not receive any message last night). I have now transferrred £24.00 to your account. I am starting building an extension and replacement windows in the next two weeks so please cancel my windows from your rounds.
Yours
I want to send this back -
Hi
Thank you for finally communicating with me. I would like to address your points one by one.
I have txt and e-mailed you regarding cheques and auto banking
This I find surprising as I have received neither and all my other customers seem able to get in contact with me. I have just searched a years worth of email and nothing has ever been received from you. If you we not getting answers surely the next logical step would have been to ring me?
on my business account it costs me more than is worth for transferring just £8
While it is obviously a piddling amount to you, it represents 30 minutes of my hard labour, dodging dog crap and trying to deal with your flaking frames. Your oldest debt is from 16/6/09 - 119 days. The second oldest, 16/07/09 - 89 days. Who are you to decide it is ok to leave me waiting 119 days for payment without ever even having the respect to discuss it with me first?
on my business account it costs me more than is worth for transferring just £8
Secondly on this point, I have never heard of a business account that doesn't issue a cheque book. Why did you not simply send a cheque. I even pay the postage and address the free envelope for you.
on my business account it costs me more than is worth for transferring just £8
Thirdly on this point why do you have to use a business account to pay for your domestic window cleaning, why could you not use your personal account to transfer funds to me, it is free?
so could we build it up to a decent amount or the arrangement
I suspect you mean that you wanted to build a large debt and pay it in one go. Firstly it would have been nice to have been asked. Secondly why should I allow this. If you any respect you would have offered to pay 3/4 months in advance rather than leave me waiting 120 days for payment!!!
I made with you at the start that you would txt me the night before you were coming and I would leave the money in the cupboard I showed you in the outhouses, I only received a txt on the first visit!
That is very true and does make it seem like it is my fault this problem has occurred. However, you have very conveniently forgotten the conversation we had 6 months ago. You very clearly stated that if I supplied bank details, you would transfer payment. You neglected to tell me you meant every six months or so. No conversation, text or email ever suggested anything different regardless of what you claim above.
I did not receive any message last night
Strange, I have a report from O2 confirming the text was sent. Missed communications again eh Gail!
I have now transferrred £24.00 to your account
Thank god for that!
so please cancel my windows from your rounds.
Good riddance!
You see, I have spent the best part of 20 minutes typing this and the irony is that if you don't even realise you were out of order leaving me without payment for so long, you will never be able to see my point of view on this so I will have wasted my time.
-
Customers! - dont u just love 'em. lol.
-
go on send it if it will make you feel good you dont need to worry about such time wasters
-
Send it. You know you want to.
-
I know it is unprofessional but right now I don't really care. Going to go have a cuppa and see how I feel then.
-
Send it. You know you want to.
I do, I do.
-
Send that and expect to lose numerous others that these people might know or risk a visit from a 14 stone gorilla who will rip your arms off.
Either just forget about it and move on (£8 isn't worse the effort) or at best reply with thank you for your custom over the years, I'm sorry there was a breakdown in our relationship but should you require our services in the future, please contact us and we will endeavour to ensure that we all understand what is needed.
-
send it ...its so true ...lol..lol ;D ;D ;D tts the thing with domestic wc , we can speak as w find, ad its so stress relieving and funny
-
Send that and expect to lose numerous others that these people might know or risk a visit from a 14 stone gorilla who will rip your arms off.
Either just forget about it and move on (£8 isn't worse the effort) or at best reply with thank you for your custom over the years, I'm sorry there was a breakdown in our relationship but should you require our services in the future, please contact us and we will endeavour to ensure that we all understand what is needed.
Yeh but I like his letter better than yours Neil.
-
I really wouldn't waste anymore time on it, you might just get yourself in an argument that will get you no where. If he bad mouths you as well you could loose a lot more customers. I have customers that don't like issuing cheques because of charges (£4 not £8) incurred so he may have a point there. I'd say rise above it and move on, you'll feel better for it in the long run.
Simon.
-
Send that e mail it will tell them what you made of.That custy has no respect for you and any one elsa for that matter. Sounds like a real wan//////ker
-
you dont always get a chance to have your say so ....the customer is lost anyway my friend, send it then watch the responce you get in tesco's next time you see them. send it.
-
Send that and expect to lose numerous others that these people might know or risk a visit from a 14 stone gorilla who will rip your arms off.
Either just forget about it and move on (£8 isn't worse the effort) or at best reply with thank you for your custom over the years, I'm sorry there was a breakdown in our relationship but should you require our services in the future, please contact us and we will endeavour to ensure that we all understand what is needed.
You are right really but with this particular customer it is an isolated batch of 3 houses literally miles from any other of my customers. I am prepared to loose all 3.
As for 14 stone gorilla, I am 6' 2" and haven't been 14 stone for about 15 years. If I lost about 6 stone then I would be there or there abouts. However, I am a fit big lad who enjoys a little JKD.
-
Reply tommorow night...lets 24 hr pass before you send it.
Cheers
Dave.
-
Dont bother, ive spent time trying to get one over on people...when in the end it just isnt worth it, the next minute youll have an email back which will fuel you even more and could go on and on. Youve got your money, shes cancelled, dunna worry about it matey, lifes too short.
I had a big house the other day ring me up and cancel and a few years back wold of asked why and i was just like "ok thanks byeee" and she didnt know what to say, stumbled..."oh oh erm bye"
Show them you dont care. ;)
Even better, just reply "ok thanks"
Short and sweet.
-
A happy customer tells 10 others, an unhappy one tells everyone. It takes ages to build something up and as little as a day to destroy it. I speak from experience.
I'd move on and forget about it.
-
decide it by tossing a coin , thats the way to do it ;D
-
Even better "no worries"
My mom always said to me "kill em with kindness"
You never know, she might ask you back one day and be a really good customer...even better though your rid of her...and you got your money!
-
Reply tommorow night...lets 24 hr pass before you send it.
Cheers
Dave.
On reflection this is wise advice. If you do send then keep it accurate and stiffly polite so lose the "good riddance" and replace with "In the circumstances I am very happy to inform you that I take your cancellation as permanent. Good day."
And replace "thank god for that" with "I was most disappointed to have to wait so long and feel that said inordinate amount of time signifies your lack of respect towards me."
-
I agree. I will wait and see how I feel tomorrow. Like I said she is miles from anywhere else I clean so doubt she could have much of an impact on other custies.
Having just typed it up makes me feel better, maybe don't need to send but would still love to.
-
Are you sure you both have the correct email/mobile number. I've done this before. It could be the reason for bad communication.
-
Don't send it.Bow out gracefully but go back one night and trample over their flower beds or nick something out of their garden ;D
-
Tomorrow youll think oh stuff it, and move on. Forget it mate, if you wanna have a rant do it on here. ;) We're your brothers lol
-
A cleverer bloke than me, told me business is not personal, it's about money. He also said, never react or respond in less than 24 hours. It's nice to get one up on someone, so if you've written the email already, see how you feel tomorrow and either send it or don't. I think we've all had that situation more than once.
So endeth the lesson ;D ;D ;D
-
don't send it.
I sympathise with your side, but didn't feel his email was trying to get into an argument.I read it that after the biulding work cleaning would re commence.
He's an angel compared to some of mine.
-
“Business is always personnel”
Why do you think he (or anybody) feels this way about these or similar situations?
How he (or anybody) reacts is the difference.
Business is often about personnel, Ewan. But is it always personal? ;D
-
To cut a long story I didn't clean one of three houses today because they owe me from June. I put a note through the door saying the account was on stop. Got this reply -
David
Disappointed with the note you left at the above property, I have txt and e-mailed you regarding cheques and auto banking, as on my business account it costs me more than is worth for transferring just £8, the same being as the charge for a cheque, so could we build it up to a decent amount or the arrangement I made with you at the start that you would txt me the night before you were coming and I would leave the money in the cupboard I showed you in the outhouses, I only received a txt on the first visit! ( I did not receive any message last night). I have now transferrred £24.00 to your account. I am starting building an extension and replacement windows in the next two weeks so please cancel my windows from your rounds.
Yours
I want to send this back -
Hi
Thank you for finally communicating with me. I would like to address your points one by one.
I have txt and e-mailed you regarding cheques and auto banking
This I find surprising as I have received neither and all my other customers seem able to get in contact with me. I have just searched a years worth of email and nothing has ever been received from you. If you we not getting answers surely the next logical step would have been to ring me?
on my business account it costs me more than is worth for transferring just £8
While it is obviously a piddling amount to you, it represents 30 minutes of my hard labour, dodging dog crap and trying to deal with your flaking frames. Your oldest debt is from 16/6/09 - 119 days. The second oldest, 16/07/09 - 89 days. Who are you to decide it is ok to leave me waiting 119 days for payment without ever even having the respect to discuss it with me first?
on my business account it costs me more than is worth for transferring just £8
Secondly on this point, I have never heard of a business account that doesn't issue a cheque book. Why did you not simply send a cheque. I even pay the postage and address the free envelope for you.
on my business account it costs me more than is worth for transferring just £8
Thirdly on this point why do you have to use a business account to pay for your domestic window cleaning, why could you not use your personal account to transfer funds to me, it is free?
so could we build it up to a decent amount or the arrangement
I suspect you mean that you wanted to build a large debt and pay it in one go. Firstly it would have been nice to have been asked. Secondly why should I allow this. If you any respect you would have offered to pay 3/4 months in advance rather than leave me waiting 120 days for payment!!!
I made with you at the start that you would txt me the night before you were coming and I would leave the money in the cupboard I showed you in the outhouses, I only received a txt on the first visit!
That is very true and does make it seem like it is my fault this problem has occurred. However, you have very conveniently forgotten the conversation we had 6 months ago. You very clearly stated that if I supplied bank details, you would transfer payment. You neglected to tell me you meant every six months or so. No conversation, text or email ever suggested anything different regardless of what you claim above.
I did not receive any message last night
Strange, I have a report from O2 confirming the text was sent. Missed communications again eh Gail!
I have now transferrred £24.00 to your account
Thank god for that!
so please cancel my windows from your rounds.
Good riddance!
You see, I have spent the best part of 20 minutes typing this and the irony is that if you don't even realise you were out of order leaving me without payment for so long, you will never be able to see my point of view on this so I will have wasted my time.
send it
the customer is a pain, you dont want them, just send it and let us see the reply
-
“Business is always personnel”
Why do you think he (or anybody) feels this way about these or similar situations?
How he (or anybody) reacts is the difference.
Oooops, sorry I fed the Troll. I think I'd rather watch the rest of Auf wiedersehen pet on TV. See you tomorrow
-
“Business is always personnel”
Why do you think he (or anybody) feels this way about these or similar situations?
How he (or anybody) reacts is the difference.
Oooops, sorry I fed the Troll. I think I'd rather watch the rest of Auf wiedersehen pet on TV. See you tomorrow
top series that
i finished watching them on ITV 4 in the summer, well they didnt show the last specials, it just ended after cuba
-
Don't send it.Bow out gracefully but go back one night and trample over their flower beds or nick something out of their garden ;D
It's such a tip she wouldn't notice unless I used semtex.
-
now you've typed it out, delete it and move on, it's how we deal with a situation that shows the kind of person we are. most of the "send it" brigade would wet them selfs before doing it.
It's like extremism, It's always a little old man talking about the glory to die young for the cause. ::)
-
Don't send it. You've written it and vented on here. You've got it off your chest. Ask yourself what your real motivation for sending it would be.
You want her to know that you are right??? Why should you be bothered about what such an inconsiderate person thinks of you.
I've got a customer who will be getting a suspension letter if they don't pay soon. If they are out next time I visit, the cleaning will not happen and I will write to them shortly afterwards to politely point out why I haven't cleaned and asking them to make payment. For good measure I will mention that if finances are an issue I would be prepared to discuss payment by instalments (that one usually motivates them into coughing up).
My money is no good to me if it's in someone else's bank account.
-
I wouldn't bother sending it mate. They probably won't receive it anyways ;D On the other hand. Can you imagin their face if they do???? Send it fella. Attach some bird flu to the letter too :o
-
DONT SEND IT....edit it 1st.....i admit thats probably what i would type out in frustration and then when i read it back i always have to re write the main points to make it sound better and not get into a personal battle with your customer ( a bit like this post, you should have read the things i was calling you before i edited it) :D Kidding
i would take out the personal stuff and highlight the need to move forward from the situation that has arisen and even though he/she has cancelled at the moment they will come back to you when the extension has been built, and who knows they may sell the house and get a bigger one and then you will make more cash from the bigger house.....( anyone got any tips on how to compress all that drivel i just typed?) 8)
-
I would reply saying thank you for your email, if we can ever be of service to you in the future please do not hesitate in contacting us.
Kind regards
Blah blah.
Ian
p.s would be a release to send it, but could do your business harm, an annoyed person will always talk about you in the wrong way ;)
-
When I've bothered to write to a difficult customer to cancel, I've usually just thanked them for theirt past custom, stated that the service is cancelled as it is no longer viable for me to provide it, and wished them all the best for the future. They really don't need to know what I think of them.
-
its a great reply mate, but you dont know who shes gonna show it too in the area
Apologize, and show regret at losing them an she may feel a prat
you send that and she thinks i was right- he was a prat :)
You just consolidate the loss
but be nice, she may come crawling back when her windows are filthy, but dont make her think that, justr leave nice, let her come bakc nice,
All these custyy complaints are true and funny BUT
you are all on customer service industry and alot of it is down to how you handle it, i had a lady come round back of house the other dfay and really tell me off for leaving front gate open, in my head i said shove it up your arse for £10 you moody old bat, in reality i said im sorry must of forgot, it wont happen again,
Just part of the job, and yuo are the bigger person, and better in pocket for it
-
This is a poor quality customer. You are better off rid for sure. But your reply looks like you are put out by her loss of custom and i reckon your better off rising above a little bit.
If you do write, keep it short and apologise for not being able to clean her windows anymore, but you can't work on a 4 month pay schedule.
Going through her points sounds desperate and i reckon that is the reaction she would enjoy most.
-
Life's too short to stress yourself out over such a small amount of money.
You have your reputation to care about.
Don't send her an embarassing email response and risk losing more customers if she spreads the word.
FORGET IT and move on, remain positive, as others around you will pick up on your negative persona if you let this customer get to you.
-
Send it if that is how you wish to portray your business.
Portraying a professional image doesn't come cheap,but sending that text will....the choice is yours.
-
£ 8 ......its not worth the energy of repying......
I have to say though, if I dont gt paid from the first clean , then they dont get cleaned untill payment is sent, it,s the way to train custies....
from my own experience , as soon as you let the bill build up, they think they can pay as and when they feel like, and it always ends in bad feeling
-
£ 8 ......its not worth the energy of repying......
I have to say though, if I dont gt paid from the first clean , then they dont get cleaned untill payment is sent, it,s the way to train custies....
from my own experience , as soon as you let the bill build up, they think they can pay as and when they feel like, and it always ends in bad feeling
not if you have a late payment charge it dont ;)
-
Yoga ;D