Clean It Up

UK Window Cleaning Forum => Frequently Asked Questions & Useful Resources => Topic started by: dave f on October 01, 2009, 02:22:09 pm

Title: what would you do if
Post by: dave f on October 01, 2009, 02:22:09 pm

what would you do if a custy leaves back gate locked and pays you up front and gose out .you cant get over,gate but youve done the fronts .do you tell them hoping they havent noticed or do next clean half price ???

Title: Re: what would you do if
Post by: GWCS on October 01, 2009, 04:10:06 pm

if your not willing to climb over i would say something.. but thats the type of person i am.

yup half price next time..

then again i climb over if its not wet or slippery or to difficult - i like challenges - make the day less boring.

Title: Re: what would you do if
Post by: ian1972 on October 01, 2009, 05:10:05 pm

climb over or half price i got a custy that keeps doing this to me really naffs me off

Title: Re: what would you do if
Post by: dave f on October 01, 2009, 08:16:06 pm

the thing is its a 7ft flimsy lap larch fence very dodgey and rotten idont mined climbing it the falling bit i  dont like  ;D

Title: Re: what would you do if
Post by: Stephen Dwyer on October 02, 2009, 10:39:42 pm

If there was no way of climbing over or if the customer has made it clear that they don't want you to climb over then I think you should have just done the front and left a note explaining why you didn't do the back.  You could then either put half of the monet back (either through the letter box or leave it in the porch if they have one) or if that is too much trouble then just say on the note that you will do it all for half price next time. 

Title: Re: what would you do if
Post by: drwindows on October 03, 2009, 01:28:55 am

Dig a tunnel

That'll teach em.

Title: Re: what would you do if
Post by: martinsadie on October 03, 2009, 07:56:12 pm

climb over or charge half

Title: Re: what would you do if
Post by: Sean Dyer on October 03, 2009, 09:25:37 pm

i charge just over half but dont keep the money thah kind of thing upsets people and they tell EVERYONE

Title: Re: what would you do if
Post by: windymiller on October 09, 2009, 09:05:21 pm

I wouldnt even attempt to climb over, its the customers reponsibility for you to gain access to their property. If you cant access the property without causing damage to yourself or the property then leave well alone and leave a note explaining the reason.

Title: Re: what would you do if
Post by: wizard on October 17, 2009, 08:42:57 am

.Agree with windymiller it’s there responsibly leave access, I would not charge less as you have arrived as agreed and they have let you down. It cost you to get there. Try that with some other service industry e.g. plumber and see you will pay. Why should we loose for the custys mistake. Leave a letter end explain why back was not cleaned.

Title: Re: what would you do if
Post by: daz1977 on October 17, 2009, 11:30:47 am

i would just do the front and leave a note saying couldnt do back as no access, then come back on a saturday morning and do it,  i do with a few of my custy and never had a problem

Title: Re: what would you do if
Post by: windymiller on October 17, 2009, 08:32:12 pm

Dont go back after you have cleaned the front, leave the rear until the next time if you cant access the rear to clean the back. if the customer asks why tell them the reason. Time is Money. Customers dont realise this and are only bothered about having windows cleaned.
You are running a business and not a charity. The customers need educating on this.
Can you not contact the customers via text the evening before asking to leave the gate open for you.