Clean It Up
UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: Daria Taylor on September 30, 2009, 09:28:50 pm
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we have purchased a prochem carpet cleaner with heat and run etc, come to over 2 grand. the machine was supposed to be delivered on tuesday, however on moday we got phone call saying the main supplier has the machine in stock but not the double jet wand, so it should be with us on thursday at latest, today they saying they should be getting it by end of the week, apparently the main supplier ordered the wands but they not come from america, what should we do? we have end of tenancy job booked in for sat and hiring carpet cleaner will cost us 70 quid, thats what we used to do, and thats why we decided to invest into one at first place.
I'm really annoyed. any thoughts?
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Hire a Rug Doctor ;D
Sorry, hopefully someone on here will be from your area and maybe let you have loan of their machine! The only other way which would be more professional on your part would be to sub contract the job out.....
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thanks for your reply, we dont have the problem with the job to be honest as we can get carpet cleaner to hire, a good one as well, for 70 pounds and still do the job, but what i am worried about is about the company we bought the carpet cleaner from, at this moment of time something is worrying me that we may not get it. as it just seems too many exuses, i never bought a carpet cleaner before and cant tell if it is genuine exuse or not. and do you think we should tell them straigh that because of the delay we are loosing money?
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There are two excellent Ninjas in the for sale section at £1000 and £1300 If you havn't parted with your money you should have a look.
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Threaten to pull out and spend your money elsewhere! There's plenty of good machines and suppliers out there!
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we already paid for it :(
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Mmmm! Tell them, be business like and put your foot down and tell them it's not good enough. Because it isn't good enough. Imagine if you treated your customers like that....... How long do you think you'd last? Lay it on thick, just because loads of businesses are going bust isn't an excuse for poor service, in fact they should be out performing and going that extra mile!
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So what other excuses are they giving you Dash t.
R they a well known firm?
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I can think of a few on the ball suppliers that would probably of sent you a high spec ex demo wand instead.
And say you can keep it till the other comes in OR if you like it you can keep it and pay the difference or with our compliments if really on the ball. ;)
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Did you shop around for the cheapest price?
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Cant believe they cant supply a 2 jet wand - common as muck.
If they wanted to they could supply a wand from a different source.
Will they get the machine to you as stated - do they really have it?
Rattle the cage and say you want your money back.
If they do have the machine and get it to you I am sure someone local will lend you a wand.
I will lend you a wand but I am in Warrington - about 90 miles form you.
If you need it you can come and collect Friday sometime.
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Johns question is a good one.
Cheapest buys are rarely the best ones, I am sure you know that already but sometimes we fall foul of the lowest price trap.
what you need most of all is after sales service.
Does the company you dealing with have a good after sales service reputation?
Doesnt sound like its starting off well.
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well the main reason why we went wth them is because they was local and we wanted to pict it up rather than have it delivered, they was also cheaper but not that much cheaper. only 150-200 quid. which on that scale is nothing. they are saying that their supplier is the one who has not got it and they ordered it from america and it hasnt come in time. which it could well be true, but now i'm having to spent more money and whats more flustrating is wait, thinking will it cme or will it not. we rang them just now asked for full refun after giving them good frying. thay said they will get back to us asap. i dont for a minute doubt that they will; not give us refund either. anyways will keep you posted on whats happened.
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If they are local I would go down in person to talk to them , get a better idea whats going on.
Mike
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I was just going to say what Mike has just said.
I would have an approach of -
How can you help me?
What suggestions do you have other than waiting around?
What have you done in the past in similar situations?
Try and get them to start using their noggin.
You could also try wearing a short skirt and bat your eyelashes. Hey don't knock it
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What c/c company is local to Doncaster?
I f they have the machine and not the wand, go and pick up the machine and borrow a wand .
I would think they have broken a contract of some sort :-\ and you would be entitled to your money back.
Geoff
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Shaun's not far from Donny try ringing him regarding a wand.
John
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I have an old 4 jet scrub wand v heavy mind you and might need new jets...
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If it is a new prochem machine then call Prochem Chessington, these are the main suppliers and will be able to confirm if the wand situation is correct.
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First step try Phoning Prochem in Chessington as suggested.
These are your local suppliers for S Yorks,was it one of these that are giving you the runaround?
Chemcol Ltd
PO Box 1460,
Doncaster
South Yorkshire
DN9 2YZ
01427 752525
chemcolltd@aol.com
Ace Janitorial Supplies Ltd
694-698 Attercliffe Road,
Sheffield
South Yorkshire
S9 3RP
0114 244 4474
paul@acejanitorial.co.uk
www.acejanitorial.co.uk
If it was ace janitorial it looks like they are selling Craftex machines ie Sabrina/Serena under a different name,why would they want to do that?
John.
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thanks everyone for their advie and concern, i much apprecite tat. we still haven't got the machine but the problem is sorted. as it stands now, we giving it untill monday and if things are not as we have been promised then we will get full refund. also he company i am talking bot is in manchster not in yorkshire, as although we live in doncaster now, we didn before, lived in leeds therefore manchester was much more better for us. :) like i said i leave it till monday and see how it goes, and then give you full report on the service and supplier so the people know in the futue :)
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Well played Dash
You'll be surprised how many of the suppliers monitor the forums and of course the bad press is highly detrimental to their businesses. You only have to look at the bad press that woodbridge used to get ob here and how few go there now.
If you buy a car from a main dealer and if you then complain to the manf. about that dealer they will usually get a rocket up their backsides (thats if the manf. is reputable). Prochem will not allow you getting any grief over this so let them apply pressure if and when needed and I'm sure they will do it.
Pete
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Pete,
End of the day, we all here in the same business and i will only write about my experience, as i would like people to know, because if some one will be in same possition as me and my experience coud help them, i will b happy. ad to be perfectlyhonest so far the supplier has been good. thats why i dont want to say their name just yet, and rather giv full story at the end, once it's all dealt with.
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I have to say Dash that its very refreshing to see someone take such an honourable approach.
With that kind of attitude you won't go far wrong.
Pete
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Pete,
I am always happy to help, and with me being new to this industry, i know how hard it can be sometimes, and little things like this really matter, finding a good supplier or just advise on various things, i've learned lots from this forum and if share of my experience can help others, is least that i can do in return.