Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Martin-Swinscoe on September 30, 2009, 06:36:09 pm
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I received this email today from a rather unhappy customer. I'm going to reply but as of yet i ain't really thought up anything that is witty/cutting and sarcastic. Now i'm sure theirs enough eloquent and fluent folk on here who could perhaps give me some ideas.....over to you lot ;)
Hi
Just to let you know I no longer want my windows cleaning.
I was in the other day, when I you came and just squirted water at them, nothing else then left within minuites.
£ 7 is more expensive than my neighbours pay, so I was expecting for what I pay more than just squirting water and going!
I start using the people my neighbours use from now on.
Lucy
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Your neighbours window-cleaner suffers from Premature ejaculation if its the 'squirt' youre interested in!
Saying that YWCS is right ;)
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Just thank him for his custom, forget about it and move on. Not worth worrying about. You never know when he may get cheesed off with the traditional window cleaner and request to come back to wfp method.
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This is the problem I highlighted the other day, customers don't feel they are getting value for money if you whip round the house with a splash and dash. Even if they are out you can guarantee a nosy neighbour will be timing you ready to grass you up. I would just let her go and move on. ...... slowly ;D
Was Lucy juicy? That might explain your problem.
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i doubt its your service that is the prob, she has done the wimpiest method of dumping, by email or txt!
I bet she either doesn't like wfp and has got a trad cleaner who is cheaper with cheaper being the word, and is too chicken to say.
Get a better customer dont waste time on her trying to put her in her place...
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i had a custy cancel the other day for leaving the windows wet, as i am wfp now, said ok bye and walked off, got better things to do with my time
there loss
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She doesn't like the method and doesn't feel she's getting value for her measly £7 ::)
She has not been rude in her email. Let her move on. And you move on.
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Reply thanking them for their custom and wish them all the best in the future.
7 quid...parh..onwards and upwards.
Cheers
Dave.
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OK, so we all got off topic, its not really what he asked for - here send this!! ;) ;D 8)
Hello,
Thank you for your recent email, I'm sorry to learn of your desire to cancel the service.
The water fed pole method of cleaning is proven to last up to 4 times as long as traditional ladder methods, so a regualr clean is done quickly and efficiently, which can be seen to the untrained eye to be "splashing water about".
I understand from your email that the real reason for your decision to change is not the quality of service or the cleanliness of your windows and frames, not the regular and reliable service all year round, or the 100% guarantee of satisfaction and free re cleans if you are not happy with the initial clean but a case of someone else being cheaper.
I understand you may have financial difficulties and accept your decision.
Thank you for your valued custom over the last <insert number> months.
Regards,
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OK, so we all got off topic, its not really what he asked for - here send this!! ;) ;D 8)
Hello,
Thank you for your recent email, I'm sorry to learn of your desire to cancel the service.
The water fed pole method of cleaning is proven to last up to 4 times as long as traditional ladder methods, so a regualr clean is done quickly and efficiently, which can be seen to the untrained eye to be "splashing water about".
I understand from your email that the real reason for your decision to change is not the quality of service or the cleanliness of your windows and frames, not the regular and reliable service all year round, or the 100% guarantee of satisfaction and free re cleans if you are not happy with the initial clean but a case of someone else being cheaper.
I understand you may have financial difficulties and accept your decision.
Thank you for your valued custom over the last <insert number> months.
Regards,
He CAN'T send that! Bloody funny though ;D
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Send it, send it ;D ;D ;D ;D dare yer, infact I double dare yer....
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you fecking witch i needed that £7 for some charlie dont take it out on me cos your going through the change, i only went wfp so bitches like you dont give me the come on when im cleaning your bedroom window,and that cleaner who,s cheaper than me,s on the dole and claiming disability living allowance you,ll see him on crime watch if you pull your nose away from the window every now and than.
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OK, so we all got off topic, its not really what he asked for - here send this!! ;) ;D 8)
Hello,
Thank you for your recent email, I'm sorry to learn of your desire to cancel the service.
The water fed pole method of cleaning is proven to last up to 4 times as long as traditional ladder methods, so a regualr clean is done quickly and efficiently, which can be seen to the untrained eye to be "splashing water about".
I understand from your email that the real reason for your decision to change is not the quality of service or the cleanliness of your windows and frames, not the regular and reliable service all year round, or the 100% guarantee of satisfaction and free re cleans if you are not happy with the initial clean but a case of someone else being cheaper.
I understand you may have financial difficulties and accept your decision.
Thank you for your valued custom over the last <insert number> months.
Regards,
classic i love it mite keep a copy off that for myself ;D ;D
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OK, so we all got off topic, its not really what he asked for - here send this!! ;) ;D 8)
Hello,
Thank you for your recent email, I'm sorry to learn of your desire to cancel the service.
The water fed pole method of cleaning is proven to last up to 4 times as long as traditional ladder methods, so a regualr clean is done quickly and efficiently, which can be seen to the untrained eye to be "splashing water about".
I understand from your email that the real reason for your decision to change is not the quality of service or the cleanliness of your windows and frames, not the regular and reliable service all year round, or the 100% guarantee of satisfaction and free re cleans if you are not happy with the initial clean but a case of someone else being cheaper.
I understand you may have financial difficulties and accept your decision.
Thank you for your valued custom over the last <insert number> months.
Regards,
Very good! How about this:-
Dear Mrs Custy,
I was surprised to receive your instructions to cancel your window cleaning and I was shocked to be twice accused of "simply squirting water" at your windows. You know this is not true as you have your frames scrubbed and your cills wiped thoroughly every time I call.
Your windows dry to a perfect shine and yet you have the temerity to complain at the price of seven pounds! Well, shame on you! Shame on you for demeaning my concientious high quality service just to justify your feeling piqued in that I can do a job quickly and well. You obviously hate the fact that I am a successful professional businessman and that you are a stinking putrid pile of pus no-hoper loser thing.
You go to your neighbours cleaner; go on! And if he should fall off his ladder on your property and you are sued then I will support him in his claim against you; you have been informed that his method of cleaning is not the safest according to modern safety standards!
When you have your chimney swept do you tell the man with brushes to go elsewhere so you can have a child sent up the chimney? Well do you punk? (starting to foam at the mouth now ;D)
Halloween is approaching and if the Devil and all his hordes should egg your windows and bake them on with the fires of hell then don't you come running to me for a quality clean! You just stick with your luddite neighbours cleaner and pay your florin or half-crown or whatever makes you feel better you worthless, puerile, scum of humanity you! (gibber, baaaaaaah! gibber ...)
Oh .... and your hubby was obviously blind when he married you.
Yours sincerely,
Rant and Rave windykleen
P.S. To improve customer service would you please take the time to fill in the enclosed form outlining how you feel about our service. If you love our service then tell your friends... If you don't then tell us!
;D
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oh Gold Gold I just nearly p**+ed myself. ;D ;D
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Im beginning to think this witness stuff might have something ;D
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keep them coming boy its getting better ;D ;D ;D ;D ;D ;D
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OK, so we all got off topic, its not really what he asked for - here send this!! ;) ;D 8)
Hello,
Thank you for your recent email, I'm sorry to learn of your desire to cancel the service.
The water fed pole method of cleaning is proven to last up to 4 times as long as traditional ladder methods, so a regualr clean is done quickly and efficiently, which can be seen to the untrained eye to be "splashing water about".
I understand from your email that the real reason for your decision to change is not the quality of service or the cleanliness of your windows and frames, not the regular and reliable service all year round, or the 100% guarantee of satisfaction and free re cleans if you are not happy with the initial clean but a case of someone else being cheaper.
I understand you may have financial difficulties and accept your decision.
Thank you for your valued custom over the last <insert number> months.
Regards,
I'd send this, I couldn't just leave an e-mail like that and walk away.
I'd add a bit more about why you where "splashing water about" just to educate her and partly to make her feel silly for being so wrong about what you where doing.
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How about
In reply to your recent email,
I would just like to let you know that the method of cleaning I employ is not only the safest, minimizing your liability should a fall occur on your property, but the specially purified water used to clean your window is applied using a designed for purpose brush and hose system to ensure the clean finish that you will have have become used to over the last X months.
I am sorry that you are now dissatisfied with the service and price that we agreed, and that I have maintained over this period of time.
Regards
a better person than you
;) ;) ;)
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wouldn't bother responding chap.
Plenty of windows out there to be cleaned - her loss.
Chances her she'll be off again when a cheaper quote comes in.....
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you fecking witch i needed that £7 for some charlie dont take it out on me cos your going through the change, i only went wfp so bitches like you dont give me the come on when im cleaning your bedroom window,and that cleaner who,s cheaper than me,s on the dole and claiming disability living allowance you,ll see him on crime watch if you pull your nose away from the window every now and than.
hahaha
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Gold. Have you thought about anger management? :-)
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Gold. Have you thought about anger management? :-)
No not me! But all my friends say I should ... and my wife ... oh and my daughters .... me mam, me bro, most of my custies and the lady at No 53 who I've never met before ... ;D
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you fecking witch i needed that £7 for some charlie dont take it out on me cos your going through the change, i only went wfp so bitches like you dont give me the come on when im cleaning your bedroom window,and that cleaner who,s cheaper than me,s on the dole and claiming disability living allowance you,ll see him on crime watch if you pull your nose away from the window every now and than.
Tempted to go with Malc Gold, but I think Mr Partington has it down to the line for me. ;D
Hope I haven't made you angry Malc :o
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just ask them if the,ll be happier with you taking twice as long and charging twice as much,,,mmmmmmm
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I received this email today from a rather unhappy customer. I'm going to reply but as of yet i ain't really thought up anything that is witty/cutting and sarcastic. Now i'm sure theirs enough eloquent and fluent folk on here who could perhaps give me some ideas.....over to you lot ;)
Hi
Just to let you know I no longer want my windows cleaning.
I was in the other day, when I you came and just squirted water at them, nothing else then left within minuites.
£ 7 is more expensive than my neighbours pay, so I was expecting for what I pay more than just squirting water and going!
I start using the people my neighbours use from now on.
Lucy
Did she pay?
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I received this email today from a rather unhappy customer. I'm going to reply but as of yet i ain't really thought up anything that is witty/cutting and sarcastic. Now i'm sure theirs enough eloquent and fluent folk on here who could perhaps give me some ideas.....over to you lot ;)
Hi
Just to let you know I no longer want my windows cleaning.
I was in the other day, when I you came and just squirted water at them, nothing else then left within minuites.
£ 7 is more expensive than my neighbours pay, so I was expecting for what I pay more than just squirting water and going!
I start using the people my neighbours use from now on.
Lucy
Did she pay?
Has she boolox!!!
saying that she usually sends a cheque through. I'm going to give her till Saturday morning to cough up.
then mr swinscoe will be off round her's to do the money knock ;)
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Some, or most of the older ones prefer trad methods. they can see if the jobs a goodun or not before you leave.
I had one call me today to cancel. I have been doing her windows for 14 years, the last 4 WFP.
I asked her if there was a problem and she said she didn't like my new method [ 4 years on].
She said the top sills were not cleaned properly, and water was leaking through her front door.
I do worry about top sills, I can't see if they are clean or not, what sometimes happens is the water blasts dirt out of that little gap between the sill and the frame.
This is the first complaint in well over a year.
I think the real reason is that there are a couple of young, handsome trad guys just started on this estate and she fancies a change.
It's surprising how quickly people forget that they are having their frames cleaned every time as standard.
I'm not bothered about losing this under priced job, but I thought after 14 years of regular service, and no price increase for two and half years, I would have at least earned the chance to rectify the problem before being dumped.
Dear Lucy,
I am sorry you have decided to cancel my services, maybe it's my fault for not explaining the method of cleaning windows with deionised water. [have you seen the price of this stuff in Halfords?]I made a serious investment in my new system to enable me to work more quickly and above all safely.
I know of one of the new guys that has started up on your estate, I trust he will still be coming round after his trial. I really thought that his interest in children was paternal. It just goes to show we can all make mistakes.
Please let me know if I can be of service in the future.
Regards xxx
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I received this email today from a rather unhappy customer. I'm going to reply but as of yet i ain't really thought up anything that is witty/cutting and sarcastic. Now i'm sure theirs enough eloquent and fluent folk on here who could perhaps give me some ideas.....over to you lot ;)
Hi
Just to let you know I no longer want my windows cleaning.
I was in the other day, when I you came and just squirted water at them, nothing else then left within minuites.
£ 7 is more expensive than my neighbours pay, so I was expecting for what I pay more than just squirting water and going!
I start using the people my neighbours use from now on.
Lucy
Did she pay?
Has she boolox!!!
saying that she usually sends a cheque through. I'm going to give her till Saturday morning to cough up.
then mr swinscoe will be off round her's to do the money knock ;)
Maybe email her back with some links to appropriate websites that explain about WFP? As for the neighbours' prices - that's none of her business.
I suppose you could tell her that you sensed she would be an awkward mare and you always charge such people more in case they rip you off (no, I wouldn't either but it's a nice fantasy) :)
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i had a phonecall about 5 minutes ago from a guy who said he wanted to cancel as his 3 year old could of done a better job. i can't see the poor job as apparently he has just recleaned them....i'm sure he has done a marvellous job in the dark ::) i love a good porky...muppet :P
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We made the tranition from ladder to WFP in 2004 van & system was nearly 20,000 so rather proud there we was using our new system on our blocks of apartments, a few days later one our managing agent clients forwarded an e mail from one of the lease holders complaining that the window cleaners were using a broom and hose pipe !!!
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We made the tranition from ladder to WFP in 2004 van & system was nearly 20,000 so rather proud there we was using our new system on our blocks of apartments, a few days later one our managing agent clients forwarded an e mail from one of the lease holders complaining that the window cleaners were using a broom and hose pipe !!!
lol...we've had that to. i remember someone saying that it was a brush on a stick and that tyhey could easily do it like that themselves ;D
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i got cancelled when the old man was in one day he didnt like the new system even though id been doing them with it for a year he would prefer a trad guy doing them even though it would mean standing ona tiled roof half of which were broken by the last trad guy lol dont you just love joe public
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Sing them a hyme, Feck them,
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Sing them a hyme, Feck them,
how much have you had ;)
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For wfp operators the best customer is one who isn't home when you're cleaning.
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text back.
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The water fed pole method of cleaning is proven to last up to 4 times as long as traditional ladder methods
thats a load of rubbish
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Dear Lucy
Sorry to hear that you wish to cancle my services, thankyou for you custom in the past.
I'd just like to explain to you why I am so fast and why I squirt your windows. The method I use is faster than using a ladder and a bucket, this gives my customers the benefit of less intrusion (time at your home and not looking through bedroom windows). It's also safer and doesn't leave ladder marks on the property. Finally it's much cleaner, I clean the frames not just the glass, most ladder cleaner will charge double for this service.
As for the price, I am a legitimate business and fully insured, this cost money. In comparison to many other legitimate window cleaners £7 is good value for money.
I wish you well with your new window cleaners. (you'll need it).
Simon.
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its very annoying, i,v had the same myself, but on the phone .... when I asked if her windows were clean , she said " yes, but you were gone in minuits! "
I explained that I hd invested etc to be able to clean safely and efficiently.. she said "ok , i'l give it another go....
I replied , its ok , I dont think so ....she was so condasending :(
;D ;D ;D