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UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Gleaming windows on September 10, 2009, 04:12:10 pm

Title: Customers that talk
Post by: Gleaming windows on September 10, 2009, 04:12:10 pm
Dont they just get right on your ur goolies.

I reckon its the blokes that do shift work that are the worse. They talk like theres nothing else going on in the world. They dont realise that all you are trying to do is earn a wage. These guys are in the sort of job where they dont need to keep an eye on the clock, just turn up and do their 8 hours then trundle off home again. Dunderhead type work really.

Just got in and felt like saying to the last geezer 'Listen mate, your windows are fifteen quid a visit but talking is extra. I know your bored titless and your missus is an old goat, but give me a break for once mate!'

He was gibbering about the mindless drivel ever, expecting me to have an interest in it. Something about, actually I havent got a clue what he was talking about at all.


Rant rant rant !!  :D


Is anyone listening   :-\
Title: Re: Customers that talk
Post by: tomy jackson on September 10, 2009, 04:35:39 pm
no ;D
Title: Re: Customers that talk
Post by: Gleaming windows on September 10, 2009, 04:38:43 pm
Bit like me earlier then when customer jabber jaws was twittering on  ;D
Title: Re: Customers that talk
Post by: michael papworth on September 10, 2009, 04:53:27 pm
I usually say something like,

"Well. I'm sure that you've got lots of things to do and you don't want to waste your time talking to a boring old fart like me. I'll get off now and let you get on with your life."

It ALWAYS works.

At least, I think it does. I'm walking away as I say the last sentence.
Title: Re: Customers that talk
Post by: geefree on September 10, 2009, 06:31:28 pm
They follow you around the house... they are the worst ones,

yap yap bloody yap.... you put your gear down to listen...then try to clean another...

drives you mad !
Title: Re: Customers that talk
Post by: EZclean on September 10, 2009, 06:35:40 pm
They follow you around the house... they are the worst ones,

yap yap bloody yap.... you put your gear down to listen...then try to clean another...

drives you mad !

its true! why do they follow us around. for the really bad ones who just yap on while they still got hold of the money, ive started just moving on to the next house an collect it later, least i've earnt it
Title: Re: Customers that talk
Post by: Gleaming windows on September 10, 2009, 06:45:40 pm
Ive just spoken to missus about this geezer who I I was refering to. He worked with her a little while ago, apparently when people entered the same room as him they just totally blanked him, did what they had gone in there for an dleft, totally ignored him  ;D as they knew what he was like.

I feel some comfort from that knowledge  ;D  ;D
Title: Re: Customers that talk
Post by: elite mike on September 10, 2009, 06:49:29 pm
i always say , i would like to stop and chat,, but

i have an appointment at the dentist in ten mins

so must go  ;)
Title: Re: Customers that talk
Post by: ccmids on September 10, 2009, 07:17:56 pm
thats nice isnt it , a window cleaner with the ump and wont pass the time of day with the cuz .
i bet they love you
Title: Re: Customers that talk
Post by: vacman on September 10, 2009, 07:34:09 pm
thats nice isnt it , a window cleaner with the ump and wont pass the time of day with the cuz .
i bet they love you

Haha Sorry but that made me laugh, i suppose because it's what i was thinking myself. Trouble with this "working for the public" lark is that too many people spend their time preening their craft and reviewing their costs, but don't want to put anything into boosting their people skills.

I know that the quality of the end-product is paramount (afterall it's why the custy gets us in), but a lot pivots on liking the people you hire. I know the 'type' who talks you to death, but it's unavoidable.  :-\
Title: Re: Customers that talk
Post by: Clive McDonald on September 10, 2009, 07:41:54 pm
did he mention fish, wcleaning, or diving?

I can be pretty garrulous when i get going, mostly on business. I tend to analyse and break things down.
The red driving instructer adds....
the new 118 cartoon ad , need a mate ? phone 118 118.

So, most people find me pretty boring. But i don't think i am.

What to know how darren drown did the correct lotto nos? (several prerecords)
Title: Re: Customers that talk
Post by: Gleaming windows on September 10, 2009, 07:44:35 pm
thats nice isnt it , a window cleaner with the ump and wont pass the time of day with the cuz .
i bet they love you

Oh dear, we have a saint in our midst  ;D ;D ;D

You aint got the 'ump still have you?  ;D ;D


Title: Re: Customers that talk
Post by: elite mike on September 10, 2009, 07:49:38 pm
thats nice isnt it , a window cleaner with the ump and wont pass the time of day with the cuz .
i bet they love you

i do pass the time with some,

like yesterday one old guy asked me to fix his pc

said it wont take you a min mike ::)

45 mins later sorted  :'(  ime just to soft ;)
Title: Re: Customers that talk
Post by: ccmids on September 10, 2009, 08:15:25 pm
thats nice isnt it , a window cleaner with the ump and wont pass the time of day with the cuz .
i bet they love you

Oh dear, we have a saint in our midst  ;D ;D ;D

You aint got the 'ump still have you?  ;D ;D

no ive not got the ump , sorry mate its just the way your post sounded .


Title: Re: Customers that talk
Post by: geefree on September 10, 2009, 08:33:47 pm
No one is saying we dont pass the time and have a chat....we do... but we are busy and dont particulally want to chat...

customer relations is important and we know that... hence the topic...

if  willy wonka did not care...he would not have posted the topic...

he would have simply been ignorant with the customer and carried on working
Title: Re: Customers that talk
Post by: TonyD on September 10, 2009, 08:46:48 pm
ha, had one of these whilst canvassing tonight, first house in the road too so I wanted to get going before the light faded.  Thing is...I pushed the price a bit and still got the job, AND even though she was around 65 (I'm 35) she still had something about her that I liked ;) .........so between the good price and good looks I hung around a little more than I would have done on another occasion  ;D  ........Still annoying though, especially when they seem to completely ignore you shuffling further away and saying " see you then........."
Title: Re: Customers that talk
Post by: dai on September 10, 2009, 09:38:03 pm
I'm just as bad as they are, rabbiting like an old fish wife, it costs me a fortune too.
Title: Re: Customers that talk
Post by: Gleaming windows on September 10, 2009, 09:41:34 pm
No one is saying we dont pass the time and have a chat....we do... but we are busy and dont particulally want to chat...

customer relations is important and we know that... hence the topic...

if  willy wonka did not care...he would not have posted the topic...

he would have simply been ignorant with the customer and carried on working

Thankyou Gazza, I really COULDN'T have put it better myself.

The guy would have kept me for an hour if I'd let him, by the time my patience was running thin he'd already bored me to tears for 15 minutes.
Title: Re: Customers that talk
Post by: Totus on September 10, 2009, 10:12:02 pm
I always get caught up with the old folk i clean for. I feel bad manufacturing my way out of the conversation as for some of them i know i must be the only person they see all day....so i usually make the effort to have a natter with those custy's as that could be me one day!!!

Well known time wasters on my round are dealt with like this......I get my brother to drop call me 2 mins after he heads off back to the van and i use the bullsh*t call to get me out of there quickly. Haven't had to use it twice on the same custy yet but it seems to work a treat at the mo ;D

Any other tips i can add to my repertoire would be greatly appreciated!!!
Title: Re: Customers that talk
Post by: vision tech on September 10, 2009, 10:45:53 pm
And if it is a pretty young housewife asking you about your wfp and how do you put it up, do you make an excuse and leave or give her a demonstration? :D
Title: Re: Customers that talk
Post by: Gleaming windows on September 10, 2009, 11:01:43 pm
They get a hands on demonstration of how to extend my pole and what the 'magic water' does that squirts out the end and if she asks nicely I'll do her insides too  ;D
Title: Re: Customers that talk
Post by: Sean Dyer on September 11, 2009, 08:17:56 am
I agree completely mate, and i have a lad doing downstairs with me and sometimes its costing me double!!  Yesterday i had 3 houses i wanted to do before dinner, and the first house chatted for so long i only got 2 of them done ... It is really frustrating yesterday everyone just wanted to chat i reckon i lost about £50.00 through getting paid whilst they chat about the flippin weather, but its a fine line between being busy, and keeping custies happy, thats why i find it hard to believe people can earn alot in 5-6 hours as the time you lose not working is alot, i think soetimes you must have to do 8 hours to work 6 !!!
Title: Re: Customers that talk
Post by: John Walker on September 11, 2009, 10:19:31 am
I've had a couple of occasions where a custy had distracted me in the middle of a multipane window and I've missed a pane or not rinsed properly.  I usually notice just after I've packed everything away!!

I'm quite happy to chat but not while I'm actually working!
Title: Re: Customers that talk
Post by: s.hughes on September 11, 2009, 11:04:47 am
Whatever you do, dont stop working when they are talking to you. The minute you stop that it they have you
Title: Re: Customers that talk
Post by: cybersye on September 11, 2009, 07:44:01 pm
i must admit its usually me who wont stop talking, its the bit of the job I enjoy, meeting and talking to lots of different people. ;)
Title: Re: Customers that talk
Post by: A+CleaningService on September 11, 2009, 09:09:16 pm
Talk to you like they have known you forever.  When all you want is your money.  Then dump you for a cheaper window cleaner.