Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: daz1977 on August 27, 2009, 10:38:39 pm

Title: wfp whats the problem
Post by: daz1977 on August 27, 2009, 10:38:39 pm

hi

am moving over to wfp, and have told a few customers that i will be doing this and the majority have said they dont want it done as its crap and thats why they got rid of the last window cleaner, basically i think there was a window cleaner who was doing a cheap job and not keeping his water up to scratch, besides offering free cleans to prove i am better and other ideas on what i can do

as dont want the wfp just sitting there in back of van, as one of the reason i got it was to speed up and cut wages as was sick of not getting any one decent to work with

Title: Re: wfp whats the problem
Post by: Neil Williams on August 27, 2009, 10:50:23 pm

Quote from: daz1977 on August 27, 2009, 10:38:39 pm

other ideas on what i can do

Tell them there are laws on working at height plus that there is now case history on window cleaners taking property owners to court after having a fall.
Tell them you have researched the subject, spoken to experts and if the clean is not right then you will call back within 24 hours and do it again.
Failing that canvass for customers who care about you as much as you care about them.

Title: Re: wfp whats the problem
Post by: RK Cleaning Services on August 27, 2009, 10:50:57 pm

just pull up and start useing it none wil nocice

Title: Re: wfp whats the problem
Post by: Rob.Hall on August 27, 2009, 11:27:03 pm

I had sim probs.

Just decided to carry on regardles. All the sceptics etc soon shut up because they could not find a fault with the work.  ;D

Title: Re: wfp whats the problem
Post by: tomy jackson on August 28, 2009, 07:33:11 am

are ther any links to that,just do it

Title: Re: wfp whats the problem
Post by: John Walker on August 28, 2009, 10:02:47 am

I think the trick is not to raise the customer's attention to the new method.  As soon as you do this they will be looking for problems.

Title: Re: wfp whats the problem
Post by: easycleaner on August 28, 2009, 10:15:28 am

jut start using it and if anyone complains talk to them and explain about safety and after a couple of cleans the job will be spot on. Keep safety at the top of the reason to use this system. If they have not got your safety in mind dump them its your neck.
Mart

Title: Re: wfp whats the problem
Post by: bad trippy on August 28, 2009, 10:42:31 am

you could also re assure them by offering a 24 hour call back if there are problems as a lot on here do

Title: Re: wfp whats the problem
Post by: karygate on August 28, 2009, 03:37:03 pm

just tell them there will always be rubbish window cleaers whatever method they use and you are not one of them

Title: Re: wfp whats the problem
Post by: Mike #1 on August 28, 2009, 05:01:53 pm

use all of the above as well as telling them they are getting frames cleaned as well something extra for free tell them they will like that also take your time it will take longer for first cleans but it will pay divedends when you've changed custys opinions and glass and frames are gleaming any probs and we are all here for support

Title: Re: wfp whats the problem
Post by: wire1078 on August 28, 2009, 07:56:00 pm

listen to the customer,they are always right