Clean It Up

UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: Paul Simpson on August 26, 2009, 09:46:57 pm

Title: Lingering urine smell
Post by: Paul Simpson on August 26, 2009, 09:46:57 pm

Did a job a few weeks ago, couple had 2 puppies which had a few accidents on the carpet in 2 rooms.
Cleaned as normal with urine neut. & sanitiser.
Got a call back a week later, still a strong urine smell.
I suggested that it may have soaked through to the underlay.
She said that her boyfriend who was a trainee carpet fitter had replaced the underlay throughout the day before the 1st clean was done.
Agreed to go back, on my hands and knees with my nose close to the floor managed to locate where they pee'd, right in the middle of the room, cleaned throughout again, this time really blitzing the affected areas with the same again.
Upon completion there was no hint of a smell, even with nose to the carpet and customer said she was happy.
Got another call today saying the smell had returned again and could I do anything else.
I suggested that maybe the backing was contaminated and had resoiled the underlay and unless he was going to pull up the whole carpet there is not alot else I can do about it.
Right or wrong?
Anything else I could try?

Title: Re: Lingering urine smell
Post by: Mike Osbourne on August 26, 2009, 10:00:46 pm

I'd suggest she is imagining it and you can clean it again but it will cost and she probably will still smell it. The truth hurts sometimes.  :'(

Title: Re: Lingering urine smell
Post by: Peter Sweeney on August 26, 2009, 10:02:43 pm

Paul

What are you using to deal with it?

Pete

Title: Re: Lingering urine smell
Post by: Paul Simpson on August 26, 2009, 10:10:59 pm

Urine neutraliser & Cleansan sanistiser.
Used in the past succesfully.

Title: Re: Lingering urine smell
Post by: GWCS on August 26, 2009, 10:13:09 pm

do you think the puppies have had accidents since the original work was carried out?

Title: Re: Lingering urine smell
Post by: Paul Simpson on August 26, 2009, 10:17:07 pm

Did suggest that to them, she said no, but she would of course.

Title: Re: Lingering urine smell
Post by: Peter Sweeney on August 26, 2009, 10:33:20 pm

I think a finish with a good odour neutraliser would make all the difference. Try soaking it with nemesis odour neutraliser and just leaving it.

Pete

Title: Re: Lingering urine smell
Post by: Shaun_Ashmore on August 26, 2009, 10:39:13 pm

Get the carpet up and look at the backing if it shows a water mark then the urine will have gotten into the backing, the other thing you could do is soak the affected area in a urine neutraliser and then sprinkle cat litter on it and it will absorb the moisture and hopefully the smell.

Shaun

Title: Re: Lingering urine smell
Post by: will01 on August 27, 2009, 12:32:34 am

mabe she'a just taking the p  ;)