Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: paul04 on August 14, 2009, 08:25:04 pm
-
DOES ANYONE GET THERE CUSTOMERS TO SIGN A TERMS AND CONDITIONS CONTRACT, FOR EXAMPLE TO SAY THEY AGREE TO HAVE THERE WINDOWS CLEANED EVERY 4 WEEKS WHATEVER THE WEATHER AND THEY HAVE TO GIVE A FEW DAYS NOTICE BEFORE CANCELLING E.T.C
IF SO IS THERE ANY CHANCE YOU COULD EMAIL ME A COPY SO I CAN GET A ROUGH IDEA OF HOW TO WORD IT
ANY HELP GREATLY APPRECIATED
PJ :)
-
commercial custys probably but i don't bother , domestic i would'nt bother at all most people are very decent and those that cancel aint worth having you lose 1 you gain 3
-
why are you SHOUTING mate ?
if you put such a contract to a domestic customer I'm afraid you would be looking for a new customer and them a new window cleaner.
you don't tell them when their having their windows cleaned they tell you, a lor will stay to monthly but should they want to go to every 2 months thats their choice and trying to tie a domestic customer to such a contract especially in a major recession is a big no no
-
commercial custys probably but i don't bother , domestic i would'nt bother at all most people are very decent and those that cancel aint worth having you lose 1 you gain 3
cheers for the reply
i was thinking because wfp can be used in the rain it should be easier to set my round out so i can go to an area on a particular day . to avoid falling behind and guaranteeing a set amount of work each day
im sure i read a post on here a while ago about a guy who makes every customer sign a terms and conditions contract
thanks
pj :)
-
why are you SHOUTING mate ?
if you put such a contract to a domestic customer I'm afraid you would be looking for a new customer and them a new window cleaner.
you don't tell them when their having their windows cleaned they tell you, a lor will stay to monthly but should they want to go to every 2 months thats their choice and trying to tie a domestic customer to such a contract especially in a major recession is a big no no
thank you for your input
but its something i've been thinking of for a while
im going to try it on about 20% of my customers and see what reply i get.
:)
-
Why; what's the point ??? ??? ???
Even IF they sign a piece of paper agreeing to have a monthly clean, what ever the weather, blah, blah, blah, what exactly can you do when they say " not today thanks" ??? ??? ???
T+C are totally pointless for residential customers as if they don't want their windows cleaned they wont let you do them. End of story ::)
-
Terms & Conditions....A total waste of time and effort.
I've had 2 commercial customers who this week have decided that THEY will have done every 3 months from now on not every month as previously agreed.
What am I going to do? Take them to court????? Over what, the loss of £300 per year.
As for domestic customers they would laugh in your face if you laid down the law on when THEY will have them cleaned.
-
why are you SHOUTING mate ?
if you put such a contract to a domestic customer I'm afraid you would be looking for a new customer and them a new window cleaner.
you don't tell them when their having their windows cleaned they tell you, a lor will stay to monthly but should they want to go to every 2 months thats their choice and trying to tie a domestic customer to such a contract especially in a major recession is a big no no
thank you for your input
I'm not being funny here mate and I don't want you to think I'm having a go at you but you seem to have strong links to another planet, you need to wake up and smell the coffee and remeber your a cleaner, yes a cleaner of glass yes but still a cleaner just like the rest of us.
Were in the middle of one of the worse recessions where we as window cleaners seem to be lucky as we pick up work still but a lot of people are losing the jobs, houses, pride and then to have some window cleaner get idea's above his station and get them to sign a T&C because he wants to clean their windows when he says so and in any weather will get their backs up.
If i were a customer and my w/c tried that he would be my w/c no more and I wouldn't hold back to tell them.
Sorry mate but thats the truth
but its something i've been thinking of for a while
im going to try it on about 20% of my customers and see what reply i get.
:)
-
I DIDNT POST THIS TOPIC TO FIND OUT IF ANYONE THOUGHT IT WAS A GOOD IDEA OR NOT AND I HAVENT GOT THE TIME OR ENERGY TO GET INTO DISPUTE WITH ANYONE ABOUT IT. IF YOU DONT THINK ITS A GOOD IDEA PLEASE DONT VOICE YOUR OPINION ON THIS TOPIC.
I CAN UNDERSTAND THAT SOME PEOPLE MAY BE TRYING TO HELP ME SEE THEIR POINT OF VIEW.
SO IF ANYONE COULD HELP WITH MY ORIGINAL POST THAT WOULD BE GREAT
WITH RESPECT
PJ :)
-
wow your angry again as your SHOUTING AGAIN hope you don't talk to your customers like this Paul baby, otherwise you mat be driving a fork lift truck for a living mate ;D ;D ;D ;D ;D
this is a forum Paul where people voice their opinions and although we may not like or agree with the reply our post gets I'm afraid thats how the forum works.
chill out man and don't take it personally if people don't agree with something you think is a good idea.
-
i wasnt taking it personally, because i assumed you were trying to help me by making me see a different point of view.
but i,ve worked for three different companies one of which used this method successfully but i never seen a copy of his t&c's. he didnt do it so that when people were in breach of it he could take them to court. it was so customers could see he worked all year round. and if he showed up at a house and they turned him down he would simply take them off his contract list (2week,4week or 8 week) and put them on his casual list which meant that if he had time after doing his contracts in a particular area he'd try and get around his casual's im sure there are hundreds of things wrong with this idea , but i want to give it a try because it seemed to work well for him i dont doubt that when he introduced it he lost a large % of customers but this is a risk that comes with being self employed
any way if i lose all my custys ive got plenty of rubber on my boots to start again
kind regards
pj
-
That's the way most window cleaners work anyway; if a customer messes them around they're taken off their list.
You don't need T+C for this you just do it. When they see you cleaning a neighbour's house and ask why you've not done theirs you tell them why; simple ;)
-
That's the way most window cleaners work anyway; if a customer messes them around they're taken off their list.
You don't need T+C for this you just do it. When they see you cleaning a neighbour's house and ask why you've not done theirs you tell them why; simple ;)
thank you for your advice
much appreciated
pj
-
waste of time they pay you its up to them if they want there windows cleaned.... ???
-
waste of time they pay you its up to them if they want there windows cleaned.... ???
thank you for your input i think ive found what i was looking for
http://www.professionalwindowcleaning.co.uk/tac.html
http://www.h2onlywindowcleaners.co.uk/terms.aspx
http://wivenhoewindowcleaners.co.uk/tandc.htm
i dont plan to write mine as demanding as these but somewhere along these lines
thank you all for your input :)
pj
-
one of hose w/c company's has ceased trading, wonder why ?
-
one of hose w/c company's has ceased trading, wonder why ?
i dont know anything about them i found these sites through google
pj
-
Oh well, if you've too much time on your hands to waste go for it; personally I'd rather spend the time building up the business further.
It's a bit like a milkman really isn't it; you wouldn't expect to be told by your milkman that he'll be delivering two pints Monday to Saturday and four on a Sunday, like it or leave it would you ??? ??? ???
You'd tell him to b***er off I reckon, and get your milk at Asda ;)
-
my mate tried it and most signed up, but when it came to it and the customer cancelled and he pointed out that they signed a contract etc and had to give 4 weeks to cancel he was told where to go in no uncertain words :o and what could he do. nobody but a fool is going to take someone to court over a few quid. but good luck and if it works post the findings
-
Oh well, if you've too much time on your hands to waste go for it; personally I'd rather spend the time building up the business further.
It's a bit like a milkman really isn't it; you wouldn't expect to be told by your milkman that he'll be delivering two pints Monday to Saturday and four on a Sunday, like it or leave it would you ??? ??? ???
not really because they have the option of 2, 4 or 8 weekly.
but thank you anyway for your input.
pj
You'd tell him to b***er off I reckon, and get your milk at Asda ;)
-
terms and conditions not worth the paper they are written on
-
terms and conditions not worth the paper they are written on
thank you for your opinion
pj
-
I must admit t&c can be a valuable 'guide' for the customers...I have always given new customers a set of t&c....whilst we know you cannot take the person to court for a infringment...they do serve a purpose in that everyone knows what is expected.
Personally I run a 8 weekly scheduled service where the customers have their windows cleaned and exactly 8 weeks to the day I clean them again...severe weather or sickness excepted.
I do expect access and the windows closed and to be paid within 14 days of the clean date...the t&c's make this clear amongst other things
They are more a gentlemans agrement than anything...but I woud rather have them than not..I suspect the words Terms & Conditions might be a misleading title.
Cheers
Dave.
-
I must admit t&c can be a valuable 'guide' for the customers...I have always given new customers a set of t&c....whilst we know you cannot take the person to court for a infringment...they do serve a purpose in that everyone knows what is expected.
Personally I run a 8 weekly scheduled service where the customers have their windows cleaned and exactly 8 weeks to the day I clean them again...severe weather or sickness excepted.
I do expect access and the windows closed and to be paid within 14 days of the clean date...the t&c's make this clear amongst other things
They are more a gentlemans agrement than anything...but I woud rather have them than not..I suspect the words Terms & Conditions might be a misleading title.
Cheers
Dave.
thank you im glad someone can see what i was talking about
pj
-
hi
i use more of a customer charter,than terms and condtions
that way it looks like its all in there favour,that your doing everything for them
had no problems
bob