Clean It Up

UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: daysdeepclean on August 14, 2009, 09:37:19 am

Title: Cat spray.... U.S.N?
Post by: daysdeepclean on August 14, 2009, 09:37:19 am

Just had a lady call to treat a carpet for the stench of cat spray, wants it done for yesterday of course! I gave her a quote over the phone and told her I would treat it with USN on completion of a HWE clean. She asked if I could guarnantee success to which of course I replied "No!" They have tried everything ::)

Will USN do the trick?  I'm assuming the cat spray is just a form of highly concentrated urine..... Nice!

Title: Re: Cat spray.... U.S.N?
Post by: Joe H on August 14, 2009, 11:28:36 am

I am having a bad day :(

Dont know what a carpet clamp for turbo dryer is (see Peter Mayburys post)

and I dont know what U.S.N is either.

Help

Title: Re: Cat spray.... U.S.N?
Post by: Ian Gourlay on August 14, 2009, 11:50:12 am

I know what a Carpet Clamp is but do not know about USN


I had bad dog Mess Urine Pooh  on beige carpet last week

Turned Carpet Brown

Could not correct it only managed to make it lighter

Title: Re: Cat spray.... U.S.N?
Post by: daysdeepclean on August 14, 2009, 12:33:34 pm

Sorry, that must be the Armed Forces side of me coming out.... Urine Stain Neutraliser!!!!

Dunno what a carpet clamp is though :)

Title: Re: Cat spray.... U.S.N?
Post by: Joe H on August 14, 2009, 12:57:02 pm

Quote from: Ian Gourlay on August 14, 2009, 11:50:12 am

I know what a Carpet Clamp is but do not know about USN

Ian, you are frustrating.

You know what a carpet clamp for a turbo dryer is, but you not telling.

Title: Re: Cat spray.... U.S.N?
Post by: Amethyst on August 14, 2009, 01:14:23 pm

No guarantee is the right approach Colin. I've got a similar job next week and have already warned the customer that what you see on the surface may be the tip of the iceberg with far more contamination below in the underlay and probably the sub-floor as well. You can try USN but I have my doubts that it will cure the problem.

Title: Re: Cat spray.... U.S.N?
Post by: Mike Osbourne on August 14, 2009, 02:32:27 pm

Here's an idea that I haven't used yet, when they say can you guarantee you could say Yes but shall we start with the cheaper option that's got an 80% chance of working.

Then if they are persistant you say to guarantee it will be £700. That includes removal of the old carpet and underlay, sealing the floor and fogging the room.  :D

Title: Re: Cat spray.... U.S.N?
Post by: daysdeepclean on August 14, 2009, 05:45:49 pm

 ;D ;D ;D

They didn't get back in touch..... I priced up accordingly, that is to say I didn't really want the job so gave a high
quote!

Title: Re: Cat spray.... U.S.N?
Post by: Dennis on August 14, 2009, 06:14:43 pm

Oh Felix!  ;D