Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: roo on May 10, 2005, 11:42:12 pm

Title: customer complaint
Post by: roo on May 10, 2005, 11:42:12 pm
any wfp cleaners ever had a customer say "your new window cleaning gadget has caused water to enter inbetween the seals of my d.glazed window".had that today and lost a customer id had for 5 years.oh well,i,ll just have to pickup another account or two. :D
Title: Re: customer complaint
Post by: pjulk on May 10, 2005, 11:43:35 pm
I have had it but not lost any customers over it.
The one's that leak if they are ground floor i do them by hand

Paul
Title: Re: customer complaint
Post by: roo on May 10, 2005, 11:45:36 pm
the problem is the glass has misted up on the inside and their only a few years old.owch!
Title: Re: customer complaint
Post by: gaza on May 11, 2005, 12:06:58 am
tell them to get in contact with the window supplier 2 yrs bet hes still not in buiss PAUL IF YOUR READING THIS COW BOY TO PRO WINDOW CLEANER TO WINDOW FITTER IN 1 MONTHS WFP YOUR A GENIUS PAL PMSL EMAIL YOU LATER
Title: Re: customer complaint
Post by: roo on May 11, 2005, 12:14:32 am
you no it. 8)
Title: Re: customer complaint
Post by: easycleanwindows on May 11, 2005, 04:56:11 pm
happend loads of times........when a customer says ive damaged a window with my "thingy majig" my first point is cant be...when they say why not.......then tell them "why havent the othe 10 windows ive done aswell gone like it...manufacturing problem......get them changed if under gurantee.they would have gone in the long term even if you had not used wfp.also these wfp have been tested on all windows so if should have been put forward that they damage windows..not..also try telling your insurance company that they want to make a claim cos youve damaged the window and made it mist up....
Title: Re: customer complaint
Post by: Duke on May 11, 2005, 05:03:03 pm
a double glazed unit will not be affected by a pole....if the sealed unit is blown, it's blown...not your fault. Anyway, it's probably been like that for a while..I get them too, in fact one I used to do was half full of water...nothing to do with me...full of condensation (this was before the pole...and after the pole it made no difference)....some people...
Title: Re: customer complaint
Post by: pjulk on May 11, 2005, 07:05:57 pm
Quote
PAUL IF YOUR READING THIS COW BOY TO PRO WINDOW CLEANER TO WINDOW FITTER IN 1 MONTHS WFP YOUR A GENIUS PAL

He He.... Yes 1 month WFP but have a few years traditional.
But we have all seen them traditional or WFP.
Just i found they notice more with WFP.....