Clean It Up

UK General Cleaning Forum => General Cleaning Forum => Topic started by: Big Al on July 27, 2009, 07:18:11 pm

Title: Problem reporting
Post by: Big Al on July 27, 2009, 07:18:11 pm

Hi

If you have a problem at a site, how do we report it back to the office manager? ie windows left open over night, broken window etc

Title: Re: Problem reporting
Post by: martin19842 on July 27, 2009, 08:12:10 pm

hi there

report it to them, through either

your client care system,

or a customer care book

im sorry but this isnt rocket science, this is basic customer care stuff.

regards

martin

Title: Re: Problem reporting
Post by: Big Al on July 27, 2009, 10:19:46 pm

Who is this Martin bloke? I was asking for advise, not some jobs worth telling me I should know!!!!  :P :P :P

Title: Re: Problem reporting
Post by: Griffus on July 27, 2009, 10:41:08 pm

To be fair Martin did give you advice.

Speak to your contact and if that doesn't work escalate.

Title: Re: Problem reporting
Post by: Buckethead on July 27, 2009, 11:22:18 pm

What sort of problem did you have, what time was it, etc.

Title: Re: Problem reporting
Post by: martin19842 on July 28, 2009, 12:09:04 pm

hi there

this martin bloke, who is me, is trying to offer constructive advice, i have done so in the past and will continue to do so in the future.

i decide who i reply to and who i will email with advice as well, a lot of people on this board, myself included have been around for a few years, have worked hard, and offer advice and comments when asked.

some questions, are easy and some are a bit more involved,

your question, asked how do we report a problem, the answer quite simply is communication, which in essence is a basic business practice, nothing more nothing less.


as i have said on the bottom of a lot of my posts, this is only my opinion !!


and if you would like to ask any other questions please do.

regards

martin