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UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: benny d on July 15, 2009, 08:03:40 pm

Title: Customer has the hump over the wool smell
Post by: benny d on July 15, 2009, 08:03:40 pm
Hi all,

I cleaned a lounge carpet today. Usual vacuum, pre spray with pre-spray gold, and extraction with TM.
I didnt notice anything too bad as i left, but I just had the lady of the house saying that there wooly smell had got worse since i left.
I said wool will smell being a natural fibre, but it will dissipate over night. ( It was hardly damp, as with the TM it is just steam).
She said she will call tomorrow if it's still smelly.

Is there anything else i could have done to stop this aroma. I have not been phoned before about this problem.
Thanks for any info
Title: Re: Customer has the hump over the wool smell
Post by: Mike Osbourne on July 15, 2009, 08:14:19 pm
Something I've been saying for ages, not sure whether it helps but it makes me chuckle. I always say Oh you can tell it's a good quality wool carpet because the more it smells the better the fibre quality.  ;D

 Not sure if it's true but let's call  it a white lie.
Title: Re: Customer has the hump over the wool smell
Post by: Bob Robertson on July 15, 2009, 08:18:30 pm
Something I've been saying for ages, not sure whether it helps but it makes me chuckle. I always say Oh you can tell it's a good quality wool carpet because the more it smells the better the fibre quality. ;D

 Not sure if it's true but let's call it a white lie.

Nice one Mike ;D
Title: Re: Customer has the hump over the wool smell
Post by: Len Gribble on July 15, 2009, 08:27:25 pm
Always advised customers afterwards remember when you were a kid on the farm it smells like that back to nature. Very ECO methinks. ;)

Len
Title: Re: Customer has the hump over the wool smell
Post by: davep on July 15, 2009, 08:36:46 pm
Try this NI-712 Room Spray & Odour Eliminator from Cleansmart
Title: Re: Customer has the hump over the wool smell
Post by: daysdeepclean on July 15, 2009, 08:37:05 pm
Tell her to rub "Vics" on her top lip. The smell of sheep will disapear in a flash ;D
Title: Re: Customer has the hump over the wool smell
Post by: markpowell on July 15, 2009, 10:14:32 pm
When dealing with wool or wool mix i always tell them about the smell before i start, that way they dont think you are making excuses up, never had a problem then.
Mark
Title: Re: Customer has the hump over the wool smell
Post by: benny d on July 15, 2009, 10:30:03 pm
Thanks for the info.
Hopefully the odour will have gone by the morning, and at least there doesnt seem to be too much wrong!

Title: Re: Customer has the hump over the wool smell
Post by: Doctor Carpet (Ret'd) on July 15, 2009, 10:48:18 pm
No accounting for customers.

That wool smell: customer" it smells really clean".

Me:"I'm glad you think that. Just think of all those freshly washed sheep out in he fields!"

Customer:" Yes, that's it!  (Happy me)" :) :) :)

(Alternatively I spray Prochem Lemon Refresh into the atmosphere of the room.)

Either way they think I've done a wonderful job.
Title: Re: Customer has the hump over the wool smell
Post by: clinton on July 16, 2009, 08:19:59 am
Roger ;D

Benny

Always one that coms up from time to time and as mark said try and tell the client before the clean.

Still a bug bar mind you when the smell does come ::)

I always ask them to leave a small window open so the air will get in just to help rather than shut the room off totally..
Title: Re: Customer has the hump over the wool smell
Post by: MAX Carpets on July 16, 2009, 09:19:37 am
I always say ' I love the smell of wool, it smells really clean to me'
Title: Re: Customer has the hump over the wool smell
Post by: M.Acorn on July 16, 2009, 04:24:55 pm
Do you not use odour fresh in your tm ? always use it on everything i clean.
Title: Re: Customer has the hump over the wool smell
Post by: benny d on July 16, 2009, 05:50:03 pm
Hi Mark,
Do you put it in the water tank?
Title: Re: Customer has the hump over the wool smell
Post by: Jim_77 on July 16, 2009, 06:57:33 pm
All it needs is the room ventilating very well, it'll die down soon enough obviously.  Don't take any crap off her :)

I use the odour neutraliser from solutions, have a trigger spray mixed up and sometimes squib a few squirts into the room after extraction on a very woolly smelling one.
Title: Re: Customer has the hump over the wool smell
Post by: Joe H on July 17, 2009, 08:36:41 am
As Mark Powell said, if you recognise it as wool before you start, then tell the customer what to expect - it is going to smell like a wet dog..
That way you come over as knowing what you are talking about.
I do the same with stains. I dont go in blairing that "I will get all your stains out" cause I know some may not move. I explain that many stains do come out but some are set and will not move, but the carpet will be clean. Prepares them mentally.

I dont particularly like using anything that makes the room smell, certainly not without the customers approval. So many people today have allergies and I dont want to be known as the carpet cleaner who set of an allergy and possibly spoilt someones week.
I usually rinse with plain water, and its amazing how many clients say when I have finished "it smells nice and fresh". This means I have got rid of the source that was giving a dirty smell.
Title: Re: Customer has the hump over the wool smell
Post by: benny d on July 17, 2009, 02:33:59 pm
Hi Joe,
Thanks. I do say exactly the same thing about spots and stains etc.

He is American, and wife English, and they are expecting guests on Friday afternoon. With all this panic, I am suspecting that his guest is President Obama!!
Even though we did the job Wednesday afternoon, he called again this morning and said that the smell is still there. I offered to go this afternoon to have a good sniff, and see what I could do. But as the guests are coming now its too late.

 I told him I used the correct pre spray(Pre spray Gold), and used the TM, which left the carpet touch dry, as i have done a thousand times before.
In future I will  leave all customers an after cleaning information sheet, stating all the things that I have told them over the phone, but they seem to forget...
Title: Re: Customer has the hump over the wool smell
Post by: derek west on July 17, 2009, 04:57:27 pm
chances are, the smells in his nose and his imagination, when i first started carpet cleaning, all i could smell was wet dogs for about a week, allthough i did go to a few rough foam parties ;D
derek