Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: paul beckett on July 15, 2009, 01:13:10 pm

Title: do you charge for extras ?
Post by: paul beckett on July 15, 2009, 01:13:10 pm

do you always clean frames included in price  ? or do you charge extra for this  ?

and do you charge extra for first cleans ? because most of my custys, have a face like a smacked ass about this first clean malarki,so i just dont charge any more,cant do with the hassle. ??? ??? ???

Title: Re: do you charge for extras ?
Post by: GWCS on July 15, 2009, 01:21:16 pm

yes always charge extra on the first clean.

I offer them a free clean on their 4th regular monthly clean - save time wasters saying they want a regular clean to get one clean done ( the whole works) and then say bye bye..

Title: Re: do you charge for extras ?
Post by: Sapphire Window Cleaning on July 15, 2009, 01:29:03 pm

I always charge more for the first cleans, unless I am taking over from another WC.
I wash down the frames every clean as I use WFP on most of my customers.
If they want a deep thorough clean i.e. grey stain build up removing, then I charge more.
Remember your in business. NOT a charity.

Title: Re: do you charge for extras ?
Post by: paul beckett on July 15, 2009, 01:39:24 pm

Quote from: GWCS on July 15, 2009, 01:21:16 pm

yes always charge extra on the first clean.

I offer them a free clean on their 4th regular monthly clean - save time wasters saying they want a regular clean to get one clean done ( the whole works) and then say bye bye..


that sound a good idea i might try that, they think their a good deal i suppose.

kind regards

paul

Title: Re: do you charge for extras ?
Post by: paul beckett on July 15, 2009, 01:43:11 pm

and what is the norm for first cleans for cost ? replys would be greatly appreciated (spelling ???) ??? ??? ???

Title: Re: do you charge for extras ?
Post by: Sapphire Window Cleaning on July 15, 2009, 01:44:02 pm

I charge them 50% more as I spend 50% longer on them.

Title: Re: do you charge for extras ?
Post by: simon knight on July 15, 2009, 01:45:18 pm

If it's a titchy little 3 bed semi that takes 20 minutes then I just charge what I charge regulars. If it takes 5 minutes longer because it's not been done for 10 years...so what? And if they've conned me and it is a one-off after all, again...so what?

Where I do slap money on is the bigger stuff where the extra work does use up a lot more time, labour and materials. I try to keep the quote a bit open and just give an approximate figure then charge my hourly rate.

Title: Re: do you charge for extras ?
Post by: stephen s on July 15, 2009, 07:06:42 pm

I charge some a 1st clean price if they are really bad with frames caked in cobwebs but like lots of others Ive cleaned only to find its a one off clean after they say said monthly.

Title: Re: do you charge for extras ?
Post by: martinsadie on July 15, 2009, 07:33:05 pm

Quote from: YWCS on July 15, 2009, 01:32:25 pm

I never charge extra for 1st cleans, unless its a builders clean obviously.

As for frames, its the customers choice, just price accordingly.

same here