Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: ftp on July 12, 2009, 11:18:58 am

Title: Going in cheap and paying the price.
Post by: ftp on July 12, 2009, 11:18:58 am
When I started I was desperate for work and had no understanding of pricing work. Just had a phonecall from a lady wanting her conservatory roof cleaned again. I couldn't remember her so I asked her how much i charged last time. Apparently I cleaned the fascias, gutters and conservatory roof for thirty quid  :o
Don't know what she thinks her conservatory roof will cost next week.
Title: Re: Going in cheap and paying the price.
Post by: Blue Frog Systems on July 12, 2009, 11:27:20 am
Time to explain that you were new and had no understanding of pricing.
I'd tell her that due to your regular customers, you only have a few days per month where you can do one off jobs and these are done for regulars.

Tell her you will give her a quote for the roof, but its under a new pricing scheme from when you last cleaned it.

Be nice and a little appolagetic and you'll probably still get it. She knows you do a good job, that's why she's rang you.
Title: Re: Going in cheap and paying the price.
Post by: johnny_h on July 12, 2009, 01:09:35 pm
oh how we made mistakes with priceing lol i did a con roof once for £15 took me 2 hours DOH  poor lady nearly choked to death next time she asked i didnt get it and its stayed dirty
Title: Re: Going in cheap and paying the price.
Post by: matt on July 12, 2009, 01:17:17 pm
Quote from: ftp on July 12, 2009, 11:18:58 am
When I started I was desperate for work and had no understanding of pricing work. Just had a phonecall from a lady wanting her conservatory roof cleaned again. I couldn't remember her so I asked her how much i charged last time. Apparently I cleaned the fascias, gutters and conservatory roof for thirty quid  :o
Don't know what she thinks her conservatory roof will cost next week.

10 quid and count yourself lucky ;)

you could allways show her your pole and explain how the sunlight makes it sparkle so nicely, she will be blinded by that and you can charge a monkey
Title: Re: Going in cheap and paying the price.
Post by: Rob.Hall on July 12, 2009, 04:23:07 pm
Been their to.

Con roof for £10..........

Mind you at least I know I wont be undercut next time. ???
Title: Re: Going in cheap and paying the price.
Post by: GWCS on July 13, 2009, 11:39:56 am
Quote from: ftp on July 12, 2009, 11:18:58 am
When I started I was desperate for work and had no understanding of pricing work. Just had a phonecall from a lady wanting her conservatory roof cleaned again. I couldn't remember her so I asked her how much i charged last time. Apparently I cleaned the fascias, gutters and conservatory roof for thirty quid  :o
Don't know what she thinks her conservatory roof will cost next week.

Just say your prices have gone up since you last cleaned it.
Title: Re: Going in cheap and paying the price.
Post by: simon knight on July 13, 2009, 03:46:29 pm

In that situation I always say: "Yes but £30 was on the basis of regular bi-monthly cleans...ad hoc cleans cost £50"
Title: Re: Going in cheap and paying the price.
Post by: GWCS on July 13, 2009, 07:03:36 pm
Quote from: simon knight on July 13, 2009, 03:46:29 pm

In that situation I always say: "Yes but £30 was on the basis of regular bi-monthly cleans...ad hoc cleans cost £50"

a nicer way of putting it :D
Title: Re: Going in cheap and paying the price.
Post by: Wrekin C S on July 13, 2009, 07:45:40 pm
Did fascias, gutters, roof and windows for £50 quid when I started out and paid my mate to help me lol - Needed the money at the time tho anything to get the job really!
Title: Re: Going in cheap and paying the price.
Post by: geefree on July 13, 2009, 09:53:31 pm
add a tenner on and tell her she is a special customer and since its you, im doing it at a special rate as i did last time....providibg you get me two new customers in this street  ;)