Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Wrekin C S on July 09, 2009, 11:48:18 pm
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Not been on here for couple of months have I missed much anyone gone? Packed up etc...
Anyways I thought id come on for a moan I picked up a new customer last month I went back today for second clean and she said - I must point something out to you its very frustrating, go on I say, Her: I have noticed some scratches on my sills and there wasn't any before you started cleaning my windows and I know this because I used to wipe them down, her implying that my brush had scratched her sills front and back, I replied that I dont use the brush to clean the sills and that I wipe them down afterwards with a cloth and I dont see how I could of done it and that I have never had any complaints before? She said well they wern't there before, I asked her what she would like me to do about it and she said she cant see that there is anything that I can do about it, I asked her if she was happy with the job overall and she said yes. I said ok sorry about the sills I will try n be more careful in the future see you next month...
I think the truth of the matter is before I started cleaning them the sills were that dirty that she couldnt see what was underneath the muck and she trying it on!
I wasnt having any of it!
Anyone else had this?
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Yes. And when i looked it did look like scratches. They buffed up fine with upvc cleaner.
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Some brushes can and do mark sills, its the stock of the brush that does it mostly at the bottom of the window when you use your pole vertically :D they do polish out though as mark says, I've only used 3 different brushes Vikan, Salmon, and Ionics, and the Salmon caused problems.
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Thanks guys think I will get some of that cleaner and have a bash next time round at least if she can see that im trying to do something about it!
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well done scratchy that should keep her happy ;D ;D ;D ;D ;D ;D