Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: smearo on June 28, 2009, 07:55:20 pm
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is it me or does anyone feel a pain when you phone a custy to advise them you will be calling the next day i just feel a awkardness sometimes even thou we are providing them with a A1 service..
thoughts please
ffc...
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dont phone them ,i just turn up ;D
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yeah stan good point but what if ya cant do job etc u could earn nothing some days
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..
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I call all my custies to let them know we are coming the next day, i have a few i text. Its one thing that most of them comment on, saying its nice to know we are coming. Also, as most of them are not around when we clean, we pick up lots of extra work. I know lots of cleaners say, i dont waste my time calling, but for my business it works very well.
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stan you can never have to much work lol
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I call all my custies to let them know we are coming the next day, i have a few i text. Its one thing that most of them comment on, saying its nice to know we are coming. Also, as most of them are not around when we clean, we pick up lots of extra work. I know lots of cleaners say, i dont waste my time calling, but for my business it works very well.
exactly...
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stan you can never have to much work lol
you can when you do it 2 and 4 weekly and try to keep on top of it, 2 different w/c who dont have enough work are doing a day each this week ;D ;D
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stan you can never have to much work lol
you can when you do it 2 and 4 weekly and try to keep on top of it, 2 different w/c who dont have enough work are doing a day each this week ;D ;D
canvess canvess canvess haha
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stan you can never have to much work lol
you can when you do it 2 and 4 weekly and try to keep on top of it, 2 different w/c who dont have enough work are doing a day each this week ;D ;D
canvess canvess canvess haha
have never canvassed in my life,but keep picking work up,4 more saturday,all word of mouth or people seeing you cleaning ;D ;D
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i picked up a church job and 2 houses this weekend all word of mouth.. but they is still this awkwardness when you phone a custy sometimes... ;D ;D ;D
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i picked up a church job and 2 houses this weekend all word of mouth.. but they is still this awkwardness when you phone a custy sometimes... ;D ;D ;D
why phone the church job, just say a prayer the big man will here you ;D ;D ;D
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I don`t phone before i go to the job they will normally ring me a week before on a big job and we will confirm a day prior to cleaning,i hear a lot on here say they have to ring £5-10 jobs the night before but i have to say i would never do that.I say to them when taking them on in the past i will clean your windows and leave a slip saying i`ve been, if there`s any access issues i will give them the option to give me either keys to any gates or gate codes etc.If they were to say never clean my windows if i`m not in i would say i won`t be cleaning them then.
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,i hear a lot on here say they have to ring £5-10 jobs the night before but i have to say i would never do that.I say to them when taking them on in the past i will clean your windows and leave a slip saying i`ve been, if there`s any access issues i will give them the option to give me either keys to any gates or gate codes etc.If they were to say never clean my windows if i`m not in i would say i won`t be cleaning them then.
same here, not often were on the same page NW ;D
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I agree with Stan. What if it rains tomorrow and i've rung 30 customers?
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I agree with Stan. What if it rains tomorrow and i've rung 30 customers?
exactly, ;D ;D
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ring em not a prair ;D ;D ;D ;D ;D
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I have found while canvassing and picking up customers that customer service is an important part of building a customer relationship,having picked up quite a few customers recently because people dont like windows cleaners just turning up so to speak,I always say to customers I will phone or text a day or 2 before coming if required and say I will be coming in the morning or afternoon and try as be convenient to the customer as I can.
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I have found while canvassing and picking up customers that customer service is an important part of building a customer relationship,having picked up quite a few customers recently because people dont like windows cleaners just turning up so to speak,I always say to customers I will phone or text a day or 2 before coming if required and say I will be coming in the morning or afternoon and try as be convenient to the customer as I can.
Running a window cleaning business this way is a nightmare,in order for them to get a call the job has to be worth it.
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I have found while canvassing and picking up customers that customer service is an important part of building a customer relationship,having picked up quite a few customers recently because people dont like windows cleaners just turning up so to speak,I always say to customers I will phone or text a day or 2 before coming if required and say I will be coming in the morning or afternoon and try as be convenient to the customer as I can.
Making a rod for your own back is the term that springs to mind
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FFC I usually take a mobile number, that way I text them the night before, and because I have unlimited texts it doesnt cost me a thing lol
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The OAP customers get a call. The customers who have to leave a side gate open get a call. The £40 plus customers get a call.
The rest?....Nope!
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Dont phone them at all...
I run a 8 weekly scheduled service...when they have been cleaned they get a chit n the door saying they have been cleaned, bank details and the date of their next clean...8 weeks to the day...
I dont phone them or collect..in fact I very rarely see the majority of them let alone call them...
It works well...
Dave.
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Dont phone them at all...
I run a 8 weekly scheduled service...when they have been cleaned they get a chit n the door saying they have been cleaned, bank details and the date of their next clean...8 weeks to the day...
I dont phone them or collect..in fact I very rarely see the majority of them let alone call them...
It works well...
Dave.
Sounds a good system. But with my customers who have to leave a gate open I wouldn't trust them to remember something 8 weeks away.
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I have just started taking custies mobile numbers and text them instead of ringing, because some of them can keep you chatting for ages!!!!
On the same note im getting a few that are replying "can you leave it this time" !! (sign of the times i suppose)
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I phone the big ones,.. I find its a great source of motivation,.. If I've promised someone to turn up then I have to get my butt in gear! :)