Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Tom Gower on June 27, 2009, 10:17:54 pm

Title: Public Apology
Post by: Tom Gower on June 27, 2009, 10:17:54 pm: Just wanted to say sorry to Alex Gardiner and all at Gardner Pole Systems for me going on a little too much in bad supplier thread.

My intentions were sincere as all I really wanted was for someone to say sorry for the mistake made, and Alex did that. The issue was never about not being able to do the job but simply that I felt that someone should take responsibility for the mistake made.

As this was my first experience dealing with Gardiner pole systems it seems that I jumped the gun and should have given them a chance to put things right, which now is hopefully underway.

I must say I am impressed that Alex has taken the effort to sort this out at 10.00pm on a saturday night
Title: Re: Public Apology
Post by: Steve CM on June 27, 2009, 10:19:47 pm: you need to take a step back sometimes and evaluate. I only wish i could practice what i preach! ;D
Title: Re: Public Apology
Post by: Dean Taberner on June 27, 2009, 10:20:08 pm: Good brave post,

Alex is a sound guy it seems,

Chill out have a beer and happy cleaning.

Dean
Title: Re: Public Apology
Post by: Clive McDonald on June 27, 2009, 10:27:14 pm: See if you can figure out what the great flyer is
Title: Re: Public Apology
Post by: Dean Taberner on June 27, 2009, 10:28:09 pm: Quote from: slumpbuster on June 27, 2009, 10:27:14 pm
See if you can figure out what the great flyer is

;D ;D ;D ;D
Title: Re: Public Apology
Post by: Blue Frog Systems on June 28, 2009, 12:29:02 am: Good on ya Tom :)

Alex is a good guy to be working even at this time :)
Title: Re: Public Apology
Post by: krave on June 28, 2009, 02:05:35 am: Quote from: slumpbuster on June 27, 2009, 10:27:14 pm
See if you can figure out what the great flyer is

lol
Title: Re: Public Apology
Post by: pingu on June 28, 2009, 07:37:58 am: Wow...very upstanding thing to do...all credit to you ..takes a man to do that.

Dave.
Title: Re: Public Apology
Post by: Alex Gardiner on June 28, 2009, 12:43:56 pm: Quote from: Ewan on June 28, 2009, 12:33:47 pm
You had a legitimate complaint about a supplier and the mistake acknowledge, fortunately it’s a company that deals with these issues better than a lot of there competition.

Your complaint was with Gardiner Pole Systems and the service, not with the individual Alex.

No reason to apologies to people on here who brown nose, Alex is probably a little embarrassed and understand behaviour like that can have a negative affect on his business.

I'm not embarrassed, more personal comments have been posted about me on this forum! I'm just disappointed that the mistake has happened in the first place. It would be great if we got it right first time for 100% of our customers - that is our aim.
Title: Re: Public Apology
Post by: mr D on June 28, 2009, 04:42:17 pm: well why were on the subject when I ordered.......

no I wont moan as mentioned not Alex's fault after all he's the organ grinder not one of the monkeys.

besides it was a mistake we all make them, well I certainly do!!!