Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: CLEANGLASSUK on May 27, 2009, 04:25:12 pm
-
I purchased a new nossel from OMNIVAC and when using it for the first time, two minutes into the job it fell apart and came crashing down straight through the roof of a customers conservatory, how embarrassing.
When i got home that day i gave OMNIVAC a call and explained to them what had happended. They told me to throw away the broken nossel and that they would send me out the new aluminium nossel as a replacement, and this should arrive in a few days.
! JUST OVER TWO WEEKS LATER AND STILL NO NOSSEL !.
So today i phoned them again to ask what was happening and the lady said, can i send the broken one in so they can have a look at it, i told her that it had been thrown away and that i could send them some pictures of the broken conservatory roof, she said that will be ok.
So i rang the customer to get some pictures of the roof but it hs now been fixed, so that is a no no.
GLYN - can you please let me no what is going to happen regarding the nossel as i have a few customers on hold until the new nossel arrives.
PS The nossel that was sent to me was faulty and my 10 year old son could have made it up better than the staff in your warehouse, as the title of the topic says i am disgusted with the customer service and the part you sent me.
Has anyone else had problems with OMNIVAC.
-
DIY gear not cut out for the job ;) ::)
-
I heard you could phone them up and they would make you a nozzle or any attatchment overnight.
-
Glyn, remember, count to 10 before you reply.
You do remember others on here have suggested your customer relations is crap?
-
Sounds to me that something went wrong with replacing it, but the customer service wasn't too bad, they weren't rude with you, or unwilling to exchange. Disgusting is a bit of a strong word. All companies make mistakes, or something doesn't go 100% according to plan, or maybe one part of a sytem came from a bad batch. Welcome to the real world.
-
So far, I've been impressed with Omnipoles service.
They have been very quick and helpful with my enquires, and dealing with my order.
-
Sounds to me that something went wrong with replacing it, but the customer service wasn't too bad, they weren't rude with you, or unwilling to exchange. Disgusting is a bit of a strong word. All companies make mistakes, or something doesn't go 100% according to plan, or maybe one part of a sytem came from a bad batch. Welcome to the real world.
but the customer service is the replacement of it within a few days, over 2 weeks is poor
fair play to alex, he has allways been on the ball like that
-
I would imagine glyn will contact him off forum. Everyone seems to chip in on these topics and make things worse.
Talk about rubbing salt into the wound matt going on about how good alex is.
-
Talk about rubbing salt into the wound matt going on about how good alex is.
i didnt mean it like that, though i can see how it looks
Alex was very good helping me out with a problem i had after my hernia op, which i think sets the benchmark with customer service
-
I have recently bought an 60 super, a redash reel, and then another redash reel. All arrived the next day, when i go to order all my details come up saving me time and --if not in please leave round the side of the house-- is saved as my special instruction. It asks how you know about them and mine says alex ciu- which i believe rightly or wrongly makes Kirsty make sure it's right because being the subject of a thread like this must be a nightmare.
-
I'm DISGUSTED with Gardiners!
They sent me a free pink karribiner key ring today - pink! :o
-
IM DISGUSTED WITH GARDINERS, I never got a key ring nor nuffin, nought, zilch, booger all.
Cuh whats the world coming to, customer service sucks ;D
-
IM DISGUSTED WITH GARDINERS, I never got a key ring nor nuffin, nought, zilch, booger all.
Cuh whats the world coming to, customer service sucks ;D
i had a lovely purple pen, cant fault them ;)
-
IM DISGUSTED WITH GARDINERS, I never got a key ring nor nuffin, nought, zilch, booger all.
Cuh whats the world coming to, customer service sucks ;D
I got 4 key rings and a very nice pen :P
-
Disgusted isnt a strong word especially when you have been told it will be with you in a few days and two weeks later it still hasnt arrived.
I have told my customers on various ocassions that i will be able to clean there gutters soon, and then have to let them down again.
When i then phoned them up again to ask what is going on they no nothing about it, THAT IS CRAP CUSTOMER SERVICE.
Well going buy the nossel they sent me i might aswell watch blue peter and make it myself with sticky back plastic, at least it will last longer.
-
neither pen nor key ring. I've been thinking maybe he's too much of a goody goody anyway.When they come to make the bio pic of the guy who gave us the SLX(working title FAO Alex), the casting director will be looking for a cross between joan of arc and arkwright to play the lead, with a cameo there for ciu mods as asort of allo allo german buffoons with alex constantly running rings round them.
-
IM DISGUSTED WITH GARDINERS, I never got a key ring nor nuffin, nought, zilch, booger all.
Cuh whats the world coming to, customer service sucks ;D
I got 4 key rings and a very nice pen :P
YOU GOT 4 >:( I only got three and a pen (was impressed by them ;), maybe I will get more goodys when my vac arrives in the next day or so :-\ which best be here as i'm backed up with work now for it
-
Cleaninglass uk
I think i was told about your problem nozzle.
We have still not recieved the 100 new aluminium nozzles from the bending factory. We paid for bending them six weeks ago and suplied the material. This is normal for factories.
If I recall you didnt actually buy a guttervac from us , did you?
It is entiely normal to ask for a broken part to be sent back, how else can we see what has gone wrong?
I think I will ring Sony tomorrow and ask them to send me another flat screen as mine has broken.
-
Ive had 0 from them with my orders... :-[ apart from what i ordered.. (Gardiners)
Bazz
-
Glyn,
what's the pen and key ring situation?Please note I was the only one who stuck up for you.
Fairweather friends.
-
Interestingly
When Alex is waiting for his new poles to arrive everybody says what a great guy, I guess he will let us know when they arrive.
Nothing against Alex at all
but double standards or What
Alex keeps you waiting for months no problem Omnipole fails to replace a componant in two weeks and the worlds come to end
-
We have still not recieved the 100 new aluminium nozzles from the bending factory. We paid for bending them six weeks ago and suplied the material. This is normal for factories.
Not so.......
I used to work in this type of factory and the turn around was within a week.... 6 weeks is a bit of a joke....
Bazz...
-
Cleaninglass uk
I think i was told about your problem nozzle.
We have still not recieved the 100 new aluminium nozzles from the bending factory. We paid for bending them six weeks ago and suplied the material. This is normal for factories.
If I recall you didnt actually buy a guttervac from us , did you?
It is entiely normal to ask for a broken part to be sent back, how else can we see what has gone wrong?
I think I will ring Sony tomorrow and ask them to send me another flat screen as mine has broken.
You sarcastic twit, You are the owner of a large firm and that is how you talk to you customers, at least everyone on here will now no how so much you are up your own a**e.
-
having just read this topic, i was interested to see what responce or appology omnivac would give, but i am astonished with the responce someone would give to a customer,especially on a forum were potential customers are on!! or is it a case if you had have bought a gutter vac of us then we would have looked after you better!!! never seen worse!!
-
All in the customer service Glyn, no calls and customers waiting gets people backs up.
I ordered some thing that was being shipped asap and waited 2 weeks and nothing I would be truly annoyed!!, I am not going to say anything else on this matter apart from you should really understand, Alex calls people if there is a problem, there customer service is very good in that way, I have to say I speak to your guys they are also good. but making people wait and not letting them know will cost you sales should you upset people that have a voice. That's business, I would be noting it and trying to overcome it myself ;)
Ian
I bought an SLX from Alex in March. I knew I would have to wait for it because Alex told me in good time. When it arrived a small connector was missing (the pole was usable tho') one that probably cost less than a pound and was only necessary to remove or add sections.
It was sent by first class post as soon as I contacted Gardiners.
Now that is what I expect from my supplier.
I bought some "Ro-man" type membranes from Soap National (brilliant price by the way) on the Thursday before bank holiday - they told me I had missed the delivery for that day (it was 4.40 pm) and that I would have to wait until Tuesday. They kept me informed - I knew what to expect.
I am seriously considering gutter cleaning as an add-on service and have noted OMNIVAC's response in GLYN's posts above on this forum. I find them very unhelpful.
-
speaking as some one who is looking to buy a system in the next couple of weeks it has been very interesting in sussing out which firms are considered goo bad or indifferent by thier customers and equally what reaction companies give in return.
I have noticed that some firms polarise the goods folks who write on here either the company is the world's best or the worlds worst with nothing inbetween
This is nothing unusual ..if you think about you all wil have custies that think you are gods gift and ex custies that regard you as the devil himself.
Whilst I am very very new to the Window cleaning industry I do have 25 years dealing with customers form indivduals through to multi millon pound accounts and there are a few thing I have learnt over the years
you cant please everyone all of the time
That The customer expects customer subservience rather than customer service
ie that customer will always be right even when they are blatently wrong
that a dissatisfied customer will tell the world were-as a happy customer will simply buy again.
The trick is as I am sure you are all aware from dealing with your own customer service issues is to appear interested listen confirm what the problem is and they attempt to rectify it if it is reasonable to do so.
I know this sounds like babble but it does work
the simpliest way to do this is to keep the punter in the loop as far as is practicable. Sometimes if the customer does not like the answer that does not make it the wrong answer How ever and this is the big one DO not mislead a punter deliberately or be percieved to do so as this will come back and bite you hard.
Have a clear and honest line of communication with your punter and things wont get out of hand ...Too Often :P
end of lesson ;D
-
Cleaninglass uk
I think i was told about your problem nozzle.
We have still not recieved the 100 new aluminium nozzles from the bending factory. We paid for bending them six weeks ago and suplied the material. This is normal for factories.
If I recall you didnt actually buy a guttervac from us , did you?
It is entiely normal to ask for a broken part to be sent back, how else can we see what has gone wrong?
I think I will ring Sony tomorrow and ask them to send me another flat screen as mine has broken.
Thats an awful response to a customer and as for customer service its the worse I seen from a company who were prob quick to take their money for the part in question and yet because he didn't buy the whole system from you he gets treated this way ? HOW SHAMEFUL
Wwll I'm actually in the market for a gutter vac but I know who I wont be coming to and thats YOU
ABSOLUTELY APPAULING CUSTOMER SERVICE
-
Hi, I too have ordered the gutter-vac & power pole etc, & when i was ready to pay i was informed that the machine were delayed for at least a month & that as soon as they recieved shipment they would contact us & give us a delivery date... thats exactly what they did. (so dont see a prolem there)
I fail to see your disgust in Glyns approach to customer service? i to would be a little peeed of with the almost which hunt approach to condeming his service.
like many of us he runs a business (& a good one at that) every company has problems & i mean every company so just have a little common sense a little communication & i am sure things will be resolved?
rather than coming on here & shouting the odds
-
Hi, I too have ordered the gutter-vac & power pole etc, & when i was ready to pay i was informed that the machine were delayed for at least a month & that as soon as they recieved shipment they would contact us & give us a delivery date... thats exactly what they did. (so dont see a prolem there)
I fail to see your disgust in Glyns approach to customer service? i to would be a little peeed of with the almost which hunt approach to condeming his service.
like many of us he runs a business (& a good one at that) every company has problems & i mean every company so just have a little common sense a little communication & i am sure things will be resolved?
rather than coming on here & shouting the odds
So from the looks of it, you were the exception.
Remember it doesn't matter how good your products are, its the customer service that sells. I've heard bad things about Brodex's customer service too, not just on here but elsewhere which is why i wont go near them (least not first choice, but way down the list of who to go to), regardless of their products.
No one actually minds waiting for products they need - however they like to be kept updated and in the loop. They also do not want to be told lies, about what to do with parts that need to be replaced. So perhaps CleanGlass was told the wrong information over the phone? So thats maybe a case of customer service agents requiring more training?
Although Glyns never been very tactful when it comes to people having a few words about him, I can see why he has responded like he's done, but he's just making himself and his company look bad.
Just like Alex does, if there is ever a problem he should have dealt with it over the phone personally, rather to tell him to shove off over a forum!
When it came to DIY machines, you could see his responses and the type of person he was then.. which is why many people went the route of DIY, as they did not want to deal with Glyn or Omnivac.
However, if the machine and parts were bought second hand, then im assuming (i may be wrong here) but the warranties do not transfer over to the new owner.
-
Cleaninglass uk
I think i was told about your problem nozzle.
We have still not recieved the 100 new aluminium nozzles from the bending factory. We paid for bending them six weeks ago and suplied the material. This is normal for factories.
If I recall you didnt actually buy a guttervac from us , did you?
It is entiely normal to ask for a broken part to be sent back, how else can we see what has gone wrong?
I think I will ring Sony tomorrow and ask them to send me another flat screen as mine has broken.
;D ;D customer care at its finest ::)
-
Hi, I too have ordered the gutter-vac & power pole etc, & when i was ready to pay i was informed that the machine were delayed for at least a month & that as soon as they recieved shipment they would contact us & give us a delivery date... thats exactly what they did. (so dont see a prolem there)
but this didnt happen
he was told the item would arrive in a few days, its been over 2 weeks
in todays age of E/mail , it would have been good of someone at onmi to e.mail his and say " we have had a delay at the factory, we will send it out as soon as it arrives "
job done, 1 min of time gone and a customer kept informed with whats happen, thus a happy customer
-
I got a call from omni pole today, about my gutter vac and a part, I am happy with them, it's going out today so there customer services are ok to me ;D
Ian
p.s cant wait for my new toys to arrive, and hope to get a pen aswell as a keyring or three ;D
-
Matt wrote
customer care at its finest Roll Eyes
Please define a customer
I purchased a new nossel from OMNIVAC
I think that makes him a customer doesnt it?
-
Oh, Glyns deleted his post. ;)
-
was just gonna ask that.. LOL
-
Oh, Glyns deleted his post. ;)
Don't really see the point in doing that when it has already been quoted by someone so people can still read it....
-
I think that makes him a customer doesnt it?
For how long? forever?
He telephoned our offices and was asked by our workshop manager to return a faulty part,of and because of that he posted "Disgusted with OMNIVAC service"
Instead of thinking about it and realising any supplier would require a faulty part returned he has slandered my company.
Buying a small componant from us does not give him the right to use four photographs of Omnipole staff on his website using a guttervac without our written permission
But I guess some of you will think thats fine and fair game
How about a thought for the genuine guttervac owner operators that may loose out on their customers
-
I DO USE THE OMNIVAC, i pay steveuk ie Southern window cleaning when i need to do gutter jobs and borrow his omnivac, and out of common courtesy i tried to use my own nossel ie the crap one you sent me.
SO YES GLYN I DO USE YOUR GUTTER VAC
-
Big J
You made a lot of good points and i expect that most fair minded neutrals would agree with all that you said, probably including the supplier in question.
However, this is a forum and not a customer service panel. I very often make stupid remarks myself on here, and i think we all, including suppliers are entitled to do this as we come on here as individuals. If i thought my job was under scrutiny i wouldn't make them. If a customer of mine made his way onto this forum and said i was rubbish i wouldn't be too happy either.
Some of the biggest names ih the wc industry have posted, but been hounded off here. Most of the 'big boys' seemed quite happy to talk to us initially, and even accepted the occasional attitude, but when it gets too personal accounts are deleted.
-
He telephoned our offices and was asked by our workshop manager to return a faulty part.
Something not quite right here when CLEANGLASSUK wrote
i gave OMNIVAC a call and explained to them what had happended. They told me to throw away the broken nossel and that they would send me out the new aluminium nossel as a replacement,
-
He telephoned our offices and was asked by our workshop manager to return a faulty part.
Something not quite right here when CLEANGLASSUK wrote
i gave OMNIVAC a call and explained to them what had happended. They told me to throw away the broken nossel and that they would send me out the new aluminium nossel as a replacement,
that is correct GLYN IS A LIAR but i suppose he has to lie to cover himself
-
anyone got a pic of the part the broke?
-
Customer service may have been a bit poor in this case but I think the whole thread has gotten a bit OTT & in bad taste personaly. ::)
-
anyone got a pic of the actual part the broke?
No the part didnt break it fell apart because it wasnt put together properly, and no to photo, i was told to bin it.
-
i just dont understand why Glyn is telling stories to cover himself.
All i wanted was a replacement part sent to me and i was left in the dark.
This is why i think it is very very very bad customer service.
-
What's happening to the customers roof if the part
came crashing down straight through the roof of a customers conservatory
-
How much are they?
-
What's happening to the customers roof if the part
came crashing down straight through the roof of a customers conservatory
the customers conservatory roof has been fixed, we agreed a price of £150 to cover charges.
-
What would have happened if an employee was using it and it went through his head?
-
No offense, but you (the OP) are sounding quite unreasonable now, no matter what your complaint.
I don't think that you should have used omnipoles pictures without asking them. I also see you've used ionics pictures (not to mention their reach and wash logo) and facelift access hire on your site too. Bet you didnt ask their permission either.
-
What would have happened if an employee was using it and it went through his head?
He'd be sacked for not wearing his hard hat! Also for not checking his equipment before every job & the equipment not being tagged! ;)
Que- Ewan ;D
-
No offense, but you (the OP) are sounding quite unreasonable now, no matter what your complaint.
I don't think that you should have used omnipoles pictures without asking them. I also see you've used ionics pictures (not to mention their reach and wash logo) and facelift access hire on your site too. Bet you didnt ask their permission either.
Been using ionic poles for 8 years and have used facelift access hydrualic platforms more than 50 times.
So go back to sleep you numpty
-
Do you actually have a reach and wash system though? If not you cannot use their logo.
And using someones stuff, like facelft, doesnt mean you can steal their pictures.
-
Do you actually have a reach and wash system though? If not you cannot use their logo.
And using someones stuff, like facelft, doesnt mean you can steal their pictures.
Yeah! and your mums fatter than mine, you noob
-
I'll take that as a "no I dont have an ionic system" then.
-
I'll take that as a "no I dont have an ionic system" then.
Do you by any chance work for GLYN ???
-
Do you by any chance work for GLYN?
Do you by any chance attend a day centre for special people?
-
Do you by any chance work for GLYN?
Do you by any chance attend a day centre for special people?
Well its funny you would say that, coz i was lucky the nossel went through the conservatory roof and not on my head.
Then i might of had to go to one.
-
And suddenly things start to unravel.
You can't use logo's unless you have met the criteria, and with Ionics it's having the full system not just the poles.
-
I think the forum itself is on dodgy legal grounds for allowing the title of the thread to stand. People should be allowed to have a gripe, but adjectives such as disgusted are very strong especially when applied to a person or company and are unproven, and can be read by people who do not read the thread itself.
-
glyn i think you should grow up seriuosly you could of simply sent out the part next day spoke to him on the phone and he than could of come on here apoligising and saying it was a mistake.
you have now proberly lost a few POTENTIAL CUSTOMERS now has it been worth it????
it sounds like a mix up but your reaction has been terrible
my only experince with omnipole was a call back in regards to a gutter vac i never got wasnt happy but i just didnt buy one........all though i prob believe yours is the best on the market so if i do purchase one i wont have much choice.
Glyn a little bit of business accumen would of sorted this
-
i cant believe how much this whole thing has escalated!!! :-\ i know omnipole has been slated a bit on this forumn but after seeing what has just been said im not really surprised! fair enough glyn shouldnt have been called a liar on a public forum, when the fault was probably down to one of his workers but to take this stance on a forum where im sure alot of omipoles business comes from baffles me!! ah well its hard to beat good old arthur here in ireland!! artur if your reading i would like free pens also :P
-
artur if your reading i would like free pens also :P
Yea me too.
Whoever artur is ;D
-
What a pair of plonkers!
Cleaninglass gets upset and Glyn just takes the p out of him!
Why not just give him your phone number Glyn and discuss the problem like men?
Other more professional suppliers don't get drawn in and start sarcastic banter on an open forum.
As my father used to say "you both need your heads banged together!"
-
I think you should sort this offline
From what i see is the biggest mistake was throwing away the faulty part regardless of what Omnipole staff told you.
If you bought something from tesco would you go back to the store without the faulty goods and expect an exchange, regardless of what you were told on the phone.
I would never dispose of the faulty part until i had the replacement in my hand.
-
What would have happened if an employee was using it and it went through his head?
Should have been wearing protective head gear - you are responsible for providing your employees with all the appropriate training and PPE.
No excuse's on that one.
Also the part should have been checked for damage before use, and properly and securely fixed.
Since there are variables we dont know, we cant judge on that last bit.
Although its not put Omnipole in a good light, they are getting good coverage on here, Mike should be asking for advertising money!!
Ok, question still remains what was the actual product that broke? anyone got a pic of an example?
-
Matt wrote
customer care at its finest Roll Eyes
Please define a customer
I purchased a new nossel from OMNIVAC
I think that makes him a customer doesnt it?
;D ;D ;D i guess not in every1's eyes ::)
-
Some of the biggest names ih the wc industry have posted, but been hounded off here. Most of the 'big boys' seemed quite happy to talk to us initially, and even accepted the occasional attitude, but when it gets too personal accounts are deleted.
some of them "big boys" were the main source of entertainment a few years back, the mud slinging and name calling was much worse that this ( which they were the 1's doing the mug slinging and name calling )
so for them to leave because of it, is laughable, as they were the originals who started the ball rolling
-
Ok, question still remains what was the actual product that broke? anyone got a pic of an example?
(http://www.omni-guttervac.com/Lifting%20turf%20with%20guttervac%202.jpg)
You decide if this would just fall to pieces in mid air
-
Ok, question still remains what was the actual product that broke? anyone got a pic of an example?
(http://www.omni-guttervac.com/Lifting%20turf%20with%20guttervac%202.jpg)
isnt that just a few bits of pipe bend connections :P :P :P ;)
-
Matt as an expert would it just fall apart in mid air? Six weeks after arriving with cleanglassuk Ltd
-
Glyn...is that what you have a patent pending for on your gutter cleaning system ?
-
slumpbuster
I agree that this is not a customer service panel it is far more entertaining :D
HOWEVER
when it comes down to it this is a relatively minor dispute between a supplier and a single customer some of the comments in besy customer service parlance are unhelpful at best!
i suggest that Glan if he has not done so already makes contact directly with Classcleanuk and reslove that matter directly as it appears that this thread is blowing up out of all proportion to the orignal complaint
As for loosing possible customers as a result yes that is feasible but when I buy product for a busuness i do not need to be drinking parteners with the supplier merely that the produvct is fit for purpose and at the right price for me.
If I have a complaint however justifed I will always take it up with supplier and only dicuss it in public after the event is over.Equally I would only expect a supplier to dicuss the issue with me rather than get it to a slanging match that makes them lookdefensive at best.
-
Matt as an expert would it just fall apart in mid air? Six weeks after arriving with cleanglassuk Ltd
how very kind of you to call me a expert Glyn ;)
now the question would have to be answered with knowing all factors
the first factor i would ask is : after 6 weeks, was it the first time used ? ? ? ? as if it was, then that might explain a fault
the 2nd question i would ask is : if it wasnt the first use, how much use did it have ?? ? ? and was it abused ? ? ?
though to be fair, after 6 weeks i wouldnt expect ( or want ) it to break and i would be miffed with it if it had and i would hope that the company would change it ( as the company said they would ;)) as thats just good customer relations and i am sure the part only costs a small amount compared to system
now can i have a free pen or something ;)
-
great post get into them {omnipole] that is what a laugh i have had over this . gutter vac just a few pipes put together :) :) :) :) :) :) :) must be total crap.
-
i think omnipole will go down the u bend of there gutter vac ;D ;D
-
First question I would ask is "How did it fall apart?"
I'm assuming the nozzel itself (from the pics) is secured by pop rivets and some kind of jubilee clip? Did it fall apart because the jubilee clip wasn't tightened up correctly ie operator error, or did the pop rivets fail, ie manufacturing error.
Either way, now the part has been thrown away it's going to be difficult to judge, at least Omnipotent said they would replace the part....eventually ;D
-
I would imagine that this picture is an older version as Glyn was talking about the pipe bending comapny being behind with their orders.Probably on the same lines as the brodex pipe...thats what i would assume.
-
OK, that piece of equipments looks to be fully aluminium, with pop rivets. Sturdy stuff.
Was the piece checked/inspected for damage before use? (H&S law requirement)
Was it correctly attached to the pole?
First question I would ask is "How did it fall apart?"
I'm assuming the nozzel itself (from the pics) is secured by pop rivets and some kind of jubilee clip? Did it fall apart because the jubilee clip wasn't tightened up correctly ie operator error, or did the pop rivets fail, ie manufacturing error. If it wasn't checked you cannot blame manufacturing error, as you would have spotted a defect when checking the product, most probably.
Either way, now the part has been thrown away it's going to be difficult to judge, at least Omnipotent said they would replace the part....eventually ;D
-
An ali pipe eight inches long falling ten feet, would that break glass?
It would have a better chance of breaking the glass if it was still attached to a vac pole.
-
Go upstairs and try.
Let us know what happens ;)
-
i didnt want to get involved, but i was there when it happened, it wasnt just the 1st day, it started twisting within 2 or 3 metres of using it,
upon inspection of the nozzle it was obvious why it come apart, there was no glue holding it together
these are basically 2 angled of drain pipe glued together, i guess these were temporary till glyn got the alloy ones sorted
-
Drain pipe....what the plastic sort?
:o
-
So if it started twisting why continue using it?
I assume its like this piece in the vid?
http://www.youtube.com/watch?v=PrSUx1_Sgi0
-
Drain pipe....what the plastic sort?
:o
yeh the £2.50 type you get from Wickes
-
yeh the £2.50 type you get from Wickes
:o You mean Omnipole is now selling DIY gutter Vacuum setups :o..!! ?
-
yeh the £2.50 type you get from Wickes
:o You mean Omnipole is now selling DIY gutter Vacuum setups :o..!! ?
Kev R showed this piece in a thread about 4 months ago.. It was suggested then thats all it is, pre fabricated bits bolted together.
Nothing you cant DIY yourself.. which many people have.
-
Ive been looking forward to coming home and reading this thread all day !!!
wow 5 pages!
;D
-
gutter vac = hoover with plastic down pipe and u bends attached together. looks like a d i y disaster. try selling that on dragons den you would not get 1 p for it. you would get a right laugh at it. is that a perescope ??? dive dive .
-
gutter vac = hoover with plastic down pipe and u bends attached together. looks like a d i y disaster. try selling that on dragons den you would not get 1 p for it. you would get a right laugh at it. is that a perescope ??? dive dive .
But they have patent for it thou :P So no one else can DIY one themselves ;D
-
http://www.google.co.uk/patents?id=ZPo7AAAAEBAJ
::)
-
its called a hoover had 1 for 20 years :)
-
its called a hoover had 1 for 20 years :)
think you find "Hoover" is a trademarked name.
The actual term is Vacuum. ;D
-
yeh the £2.50 type you get from Wickes
:o You mean Omnipole is now selling DIY gutter Vacuum setups :o..!! ?
;D ;D ;D ;D
-
this thread is a complete joke.
cleanglass - there's no need to come on complaining because omnipole haven't sent a replacement part - although I can understand your frustration.
glyn - you are a complete joke pal, I've seen a brush you described on the website as a tucker brush - in no way on gods earth is it a tucker brush, what a lot of crap - and then for you to post your reply to cleanglass,well it just shows how completely unprofessional you really are - in fact I highly doubt you're the "successful" business you claim to be.
OMNIPOLE WILL NEVER DO BUSINESS WITH US
If that doesn't make you sit up and listen then you're a bigger fool than I thought you were already, I refuse to do any business with you based on what I have seen and the obvious indignation in your reply to a thread that should never have happened in the first place.
Why could you not have simply telephoned cleanglass and made some other arrangement.
Pathetic.