Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: simon knight on May 27, 2009, 08:35:38 am

Title: Customers sense of humour...!
Post by: simon knight on May 27, 2009, 08:35:38 am

Got a leaking pipe indoors so waiting in for the plumber to arrive.

Had a job booked in for 9 this morning so phoned customer to explain situation.

Her reply: "The window cleaner waiting for the plumber..."  and she goes into hysterical laughter ??? ??? ???
Title: Re: Customers sense of humour...!
Post by: Tosh on May 27, 2009, 08:43:44 am
Enjoy your wait.  Plumbers are worse than window cleaners.

But if you know where the leak is, it's easy to fix; you just cut a section of pipe off using a pipe cutter and replace it with a piece of plastic pipe and push fittings.

Title: Re: Customers sense of humour...!
Post by: RO-Sheen on May 27, 2009, 08:44:11 am
I don't get it either!!! Maybe we keep customers waiting when we dont turn up on time and it is ironic that we are now being kept waiting by the plumber (another unreliable trade??)
Oh well, It least it made her happy!
Title: Re: Customers sense of humour...!
Post by: simon knight on May 27, 2009, 08:52:46 am
Enjoy your wait.  Plumbers are worse than window cleaners.

But if you know where the leak is, it's easy to fix; you just cut a section of pipe off using a pipe cutter and replace it with a piece of plastic pipe and push fittings.



It's under the floorboards somewhere...big damp patch on the kitchen ceiling. I'm a bit of a bodger when it comes to DIY so probably better to wait for the plumber.

Be interesting to see what he charges per hour!
Title: Re: Customers sense of humour...!
Post by: GWCS on May 27, 2009, 09:22:21 am
Enjoy your wait.  Plumbers are worse than window cleaners.

But if you know where the leak is, it's easy to fix; you just cut a section of pipe off using a pipe cutter and replace it with a piece of plastic pipe and push fittings.



It's under the floorboards somewhere...big damp patch on the kitchen ceiling. I'm a bit of a bodger when it comes to DIY so probably better to wait for the plumber.

Be interesting to see what he charges per hour!

Probably as lot more than you do!
Title: Re: Customers sense of humour...!
Post by: simon knight on May 27, 2009, 09:24:39 am
Enjoy your wait.  Plumbers are worse than window cleaners.

But if you know where the leak is, it's easy to fix; you just cut a section of pipe off using a pipe cutter and replace it with a piece of plastic pipe and push fittings.



It's under the floorboards somewhere...big damp patch on the kitchen ceiling. I'm a bit of a bodger when it comes to DIY so probably better to wait for the plumber.

Be interesting to see what he charges per hour!

Probably as lot more than you do!

Guaranteed mate :(
Title: Re: Customers sense of humour...!
Post by: Oakley Windows on May 27, 2009, 09:32:40 am
Id start getting the floorboards up to save his time and your money.
Title: Re: Customers sense of humour...!
Post by: simon knight on May 27, 2009, 09:45:28 am

I've pulled the carpet up but I was rather hoping he had some kind of gadget that could locate roughly where the leak was coming from rather than have to pull up all the floorboards in my bedroom. Or perhaps he can judge from the damp patch on the kitchen ceiling.
Title: Re: Customers sense of humour...!
Post by: Window Washers on May 27, 2009, 10:02:36 am

I've pulled the carpet up but I was rather hoping he had some kind of gadget that could locate roughly where the leak was coming from rather than have to pull up all the floorboards in my bedroom. Or perhaps he can judge from the damp patch on the kitchen ceiling.
if your lucky it is above, may not even be in your bedroom, I will stop there before I give you a headache ;)
Title: Re: Customers sense of humour...!
Post by: Tosh on May 27, 2009, 10:06:48 am

I've pulled the carpet up but I was rather hoping he had some kind of gadget that could locate roughly where the leak was coming from rather than have to pull up all the floorboards in my bedroom. Or perhaps he can judge from the damp patch on the kitchen ceiling.

I had this problem a few months ago in my neighbors house.  It was his heating system.  It'll be the same problem with you.

Your floor boards will come up; and if it's hard to find; more will come up.
Title: Re: Customers sense of humour...!
Post by: DaveG on May 27, 2009, 10:17:40 am
the leak could be in somewhere else than above the damp patch on the  ceiling......

thats just where the water has found its way out!
Title: Re: Customers sense of humour...!
Post by: simon knight on May 27, 2009, 10:34:48 am

Well he was supposed to here at 9 and there's still no sign of him. In the meanwhile the patch is growing :(
Title: Re: Customers sense of humour...!
Post by: Oakley Windows on May 27, 2009, 11:18:41 am
How wide is the patch on the ceiling.

It might be an idea to make a hole in the ceiling to allow the water out (put a bucket underneath it) so the whole ceiling doesnt come down.
Title: Re: Customers sense of humour...!
Post by: simon knight on May 27, 2009, 11:28:04 am
It's probably about 2ft across. It hasn't actually started to drip onto the kitchen floor...yet!  If it starts to bow then I will knock a hole through the plaster. In the meanwhile I think it might be a good idea to turn the light off.

Where is that sodding plumber?
Title: Re: Customers sense of humour...!
Post by: Oakley Windows on May 27, 2009, 11:40:11 am
Have you turned the water off at the mains.

It might be your central heating (so turning the mains off will have no effect) but if its mains water supply turn it off to release the pressure from the sytem then the dripping will be less.

Turning the light off will be of no benefit...........BUT turning the electric off at the wall will!!(the mains supply to the house)
Title: Re: Customers sense of humour...!
Post by: Tosh on May 27, 2009, 11:42:31 am
Simon,

Do you know how to drain your hot water system down?  If you take the water out of the system, then the leak will stop.

You'll need a peice of garden hose and a screwdriver; it's easy to do; I'll talk you through it if you want me too.

Phone me on (number deleted; spoke to Simon).
Title: Re: Customers sense of humour...!
Post by: simon knight on May 27, 2009, 11:42:35 am
Believe it or not I have no idea how to turn the water off at the mains (and I've only lived here for 23 years) ::)
Title: Re: Customers sense of humour...!
Post by: simon knight on May 27, 2009, 12:01:22 pm
He's here! Quite right Tosh...he's got his hose out and is draining off the system ;D
Title: Re: Customers sense of humour...!
Post by: Tosh on May 27, 2009, 12:04:59 pm
Watch him, so you know how to do it in future.  It's a simple, but good skill to know for future problems.
Title: Re: Customers sense of humour...!
Post by: simon knight on May 27, 2009, 12:54:28 pm
Will do Tosh.  I'm surprised the mods haven't moved this thread onto non-related issues...must all be asleep today.

Cheers guys.

Simon
Title: Re: Customers sense of humour...!
Post by: luther1 on May 27, 2009, 04:27:08 pm
Are you sure you didn't just wet the bed?
Title: Re: Customers sense of humour...!
Post by: weetot on May 27, 2009, 04:52:31 pm
I just love these Plumbing bogs....eh ...I mean ..blogs! :P ;D
Title: Re: Customers sense of humour...!
Post by: martinsadie on May 27, 2009, 08:40:05 pm
have you wet the bed  ;D
Title: Re: Customers sense of humour...!
Post by: sparklebright on May 27, 2009, 08:50:36 pm
I was two hours later to a customers house than they expected and they moaned, and I said
"I'm not a dentist, I don't make appointments" She didn't laugh. Oops!
Title: Re: Customers sense of humour...!
Post by: windowswashed on May 28, 2009, 06:03:36 am
If your bathroom is above your leaking kitchen ceiling I would advise re-sealing your bath/shower tray with silicon as it is probably the main reason your ceiling is leaking. Best advise: switch water off at mains and let a plumber resolve your leaking pipe.
Title: Re: Customers sense of humour...!
Post by: MNWC on May 28, 2009, 10:11:17 am
Tosh

..-. .. -. -.. / .-- .... .- -   ;)
Title: Re: Customers sense of humour...!
Post by: GWCS on May 28, 2009, 10:59:18 am
So... 

what was it, what was the cause?
Title: Re: Customers sense of humour...!
Post by: simon knight on May 28, 2009, 12:24:20 pm

Turns out it was a joint in a pipe leading to the bedroom rad that had become corroded. 3 floorboards up, a quick bit of soldering (or whatever they do to stop leaks) and £80 later (around 1 1/2 hrs work) it was sorted.  Except of course the big damp patch downstairs but I can live with it until Mrs K finally nags me enough to repaint.
Title: Re: Customers sense of humour...!
Post by: Oakley Windows on May 28, 2009, 02:32:17 pm
Same rate as the slackers on here then  ;D
Title: Re: Customers sense of humour...!
Post by: GWCS on May 28, 2009, 03:15:42 pm
he took, about £54 per hour on that job.

If you look at it with business sense, say he pay's himself 30p for every pound taken he "earned" £24 total so approx £16 per hour.

The rest went into company funds.. Thats about right for any trades person running a legitimate business properly.
Title: Re: Customers sense of humour...!
Post by: simon knight on May 28, 2009, 03:56:12 pm
he took, about £54 per hour on that job.

If you look at it with business sense, say he pay's himself 30p for every pound taken he "earned" £24 total so approx £16 per hour.

The rest went into company funds.. Thats about right for any trades person running a legitimate business properly.

I certainly had no problem with his charge..in fact I was expecting more!

To me with plumbers electricians, plasterers etc they can charge more per hour because the jobs they do tend to be one-offs. With us it's on-going regular work
(in theory).

Also (dare I say it) plumbing and the like is more skilled work. I charge £25ish ph which for what I do is sensible imo. I know a lot on here charge more (and good luck to them) but I feel that the £50ph merchants must be always looking over their shoulders for the undercutter to come along.
Title: Re: Customers sense of humour...!
Post by: GWCS on May 28, 2009, 04:15:33 pm
You say you look to take £25/hr but how much to you pay yourself? and how much goes back into the company?

Title: Re: Customers sense of humour...!
Post by: simon knight on May 28, 2009, 04:28:24 pm
Company? :o

I reckon of the £25 most will be profit as I'm trad with 99% of my round within a mile radius of my home. Take off 30% in bees wax and I'm left with around £17ph net.
Title: Re: Customers sense of humour...!
Post by: Oakley Windows on May 28, 2009, 07:08:34 pm
I find the view of some on here kinda odd when it comes to discussions on business management.

How do GWCS work out that the plumber would want to plough back 66% of his  businesses income back into the business?

Lets say for simplicity sake this guy brings in £60,000. Are you seriously suggesting he is going to want to plough back 40K on an annual basis year on year, year after year?

Buggered if I can see it.

I wouldnt want to do that. Id invest some, but not 40K every year. What on? Plumbing  magazines?
Title: Re: Customers sense of humour...!
Post by: GWCS on May 28, 2009, 07:21:33 pm
It was just an example - i dont know for sure.

Im sure we all have expensive insurance public liability, vehicle etc, vehicle servicing and motoring related costs, equipment replacement or new equipment, advertising (flyers, newspaper, yell etc) fuel, vehicle replacement (over time), training, uniforms, accountant fees, tax, IT (computer, printers, hand held palms), stationary.. yada yada...

then you may want to think about taking staff on, and have to budget for them too.
Title: Re: Customers sense of humour...!
Post by: scud on May 28, 2009, 07:24:23 pm
  I'd guess that if you paid him cash it has gone into his sky, he didn't need to supply any materials for the job so it will just dissapear.