Clean It Up
UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: richyp on May 24, 2009, 10:03:37 am
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i bought a 13hp titan pressure washer from titan-pro.co.uk and it hasnt even looked like starting. after trying 5 times or so the recoil didnt recoil and after may phone calls and ignored emails i was told a new recoil was on way and this was 6 days ago.has anyone had any dealings with this company. cheers
richy
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I'd be worried :-\
their address look like a mailing address ( search the address, lots of different companies use it)
how did you pay for it?, hopefully you used a credit card, if so contact your card provider
did you buy it through Ebay? complain to Ebay anf email them and say you are doing so.
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i bought it with a debit visa so dont know if i am covered
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sorry, didnt buy from ebay, got it from www.titan-pro.co.uk
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I don't know what protection you get with debit card, contact your bank.
cut & pasted
Debit card refunds: your rights (updated)
After the collapse of Zoom airlines and wedding gift firm Wrapit, we've looked at how to claim money back from your credit card.
But many of you have asked whether you can also claim money back via your debit card if goods or services are not delivered or products are faulty.
Firstly, remind me, what protection is available if I use my credit card?
When you spend between £100 and £30,000 on your credit card you are covered under Section 75 of the Consumer Credit Act. That applies if the goods you buy are faulty or if products or services are not delivered.
You can claim the money back from your credit card company. This applies even if you pay just a deposit on your credit card, as long as total price of your purchase is between £100 and £30,000.
So do I get the same protection if I use my debit card?
There are 71.6 million debit cards in the UK: two thirds of them are Visa and a third are Maestro.
Maestro debit card
Under Maestro UK rules, UK cardholders don't have the right to a refund if a company fails to deliver the goods or services they have paid for.
In a statement, Maestro told us:
"The cardholder's bank is not obliged under both the Maestro domestic rules and UK law to refund the cost of those goods/services [which aren't delivered]."
If the company goes bust, it said:
"The situation is the same as for consumers who have made payment by cash or cheque, where they can stand in line as a creditor of that failed business."
However, there is an exception.
If you are a UK cardholder who ordered goods online from an overseas website, Maestro says you have the right to a refund if they don't arrive.
So what is an overseas website?
Maestro says it is any website whose "centre of operations" is outside the UK. Which may be the case even if a website name ends with dot uk, it says.
Update 3 September:
In earlier versions of this online story and during the Working Lunch programme on 2 and 3 September, we said that Maestro would refund purchases made online that then aren't delivered.
We said: "So if you've ordered some books, for example, and they don't arrive you can ask for the money to be credited back to your account."
However, Mastercard, which runs Maestro, has now issued a new statement (above) which changes their earlier position.
Update 4 September:
Maestro have given us further information about the rights of UK cardholders using overseas sites (added above).
Visa debit card
A Visa debit card offers significantly better protection for shoppers. Their scheme is called Visa Debit Chargeback and any bank that issues a Visa debit card has to comply with the scheme.
You can claim money back if the goods you buy are damaged, or the product or services are not delivered.
There is no limit on what you can claim. But you have to claim within 120 days of the date you expected the goods to be delivered or the firm going bust.
So this isn't as good as when I use my credit card?
You get better protection if you use your credit card.
The key difference is that when you claim on a credit card under Section 75 of the Consumer Credit Act, the credit card company is legally liable.
But the Visa Debit chargeback scheme is not legally binding, so you don't have any legal redress if you are unhappy.
I have a Visa debit card, but my bank says it hasn't heard of the Chargeback scheme. What should I do?
Unfortunately, a number of Working Lunch viewers have found this.
But a spokesperson for Visa Europe stressed that all legitimate claims that abide by the terms and conditions should be dealt with.
He told us that all banks who are members of the scheme should comply with the rules. The members include Nationwide, Barclays, Halifax, and Lloyds TSB.
So you will just have to insist, or ask to speak to someone more senior.
What if I bought goods outside of the UK, am I still protected?
Yes, in general for Visa debit. There are some small differences in the way the way the rules are applied in some countries, but in general, you should be protected.
I am paying for a guitar in instalments. I have already paid some in cash and some on my Visa debit card, but the retailer has now gone into administration. Can I claim all the instalments back?
Quite simply, yes you can, as the company has gone bust. Remember you have to get your claim in within 120 days of their collapse and back it up with proof of all your transactions.
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cheers mike, looks like i could be covered as i deal with the halifax. ave had a couple of sleepless nights over this as i hate being messed about. they took the money out he bank in 24hrs and pressure washer arrived in 2 days so i was happy at first,haha. i didnt get the user manual or tool box either , i was told after many phone calls that they were awaiting delivery of them. i was also told i would have to contact customer services by email to sort the problem , but they dont answer and there isnt a direct line
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If all else fails -
Domain name:
titan-pro.co.uk
Registrant:
philip mulholland
Registrant type:
UK Individual
Registrant's address:
the willows
wareham rd, organford
poole
dorset
BH16 6EU
GB
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thanks for all help, ave already spoke to that guy and he said he would sort it but that was ages ago.i think its crazy you cant tak on the phone to customer services
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dont trust a word they say? the guy on the phone (sales line) is the same guy doing the customer support via email jim?, i think this is his way of ignoring the many problems they encounter?
i had a very similar problem , wouldn't start etc after endless calls & emails they collected the machine and you wont believe this, they said the machine works fine it was just a flat battery & air in the fuel pipe??? (so what it's still faulty) and because of this they wanted me to pay £75 transport cost + labour, & thay would not offer a refund (it is written in their conditions)
i went to trading standards who contacted them on my behalf, next day they emailed me offering a refund minus £55 admin & transport fee's. we took this because we just wanted this case closed & honestly i wouldn't recommend these to my worst enemy.
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cheers, looks like ave got my work cut out then doesnt it, ave bought other gear which has cost me around 600 notes to go with it also. what kind of washer did you buy then?
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Richy
I always buy anything over a ton by wife credit card (weaker sex and all and she’s part deaf bonus in many ways) are they expecting you to replace the recoil mechanism one problem you may encounter A purchaser who is a consumer, i.e. is not buying in the course of a business, can alternatively request a repair or replacement cant find any info regarding business purchases.
Love pass the phone ;D
Len
8)
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len
yeah, they want me to replace it. i still dont think it will start even with a new recoil because ave tried a few times and it didnt sound like getting gong at all. how is yours performing?
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I seem to remember a couple of guys on here recommending titan,
I may be wrong !!! but in the past I,ve always recommeded tech clean based in Louth , good service good equipment, ok may be a little more expensive that some machines but as they say . You pay for what you get !
geoff
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Surely this must be more than the recoil. As long as it is turning / cranking the engine then the failure to start must me coming via lack of fuel or power.
As this is brand new, in its current state it is not fit for purpose and so demand a refund.
Going forward, always buy anything costing over £100 via credit card. It really is a no brainer! It is even worth the surcharge which is sometimes applied by the banks and passed on by the supplier.
I use my personal card, enter into accounts as an interest free loan to business then pay the relative porion of the bill off immediately and thus clear the loan in accounts.
I'd go back to trading standards or even consider hiring a solicitor, as long as costs can be passed on. Trading standards will be able to confirm if this is possible.
Nothing p1sses me off more than dodgy companies with complete disregard for their customers >:(
Best of luck!
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i have used a visa debit so i hope i am covered
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Richy
Mine didn’t come with a toolbox either then again it wasn’t advertised however did get a manual advising what oils to use and was surprised to see standard car petrol engine oil nearly put cat pump oil in it (in small print no oil no start or was it on the frame)
Mines working fine haven’t received one phone call advising cant/wont start, I used it today at home for about 4hrs doing patio/decking/fish pond and paths, at first did have a few problems getting it started/re-started (pull the trigger on lance) it must be coming up for it 1st service soon! So I will be phoning them what oil filter can I use? Don’t think I recommended it said I brought one! As said cheap and cheerful!! And not in the pro league bit like porty v tm but got to start somewhere, on another forum I offered another Truckee the loans of it try before you buy!
I would not touch it with a barge pole you could invalidate the warranty! I would phone them again no joy trading standards sold a lemon still if no joy best not print! Sounds like a right iffy company bet you wished you had gone to Kiam
Len 8)