Clean It Up

UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: absolutecleaning on May 19, 2009, 02:08:49 pm

Title: Wick back
Post by: absolutecleaning on May 19, 2009, 02:08:49 pm

I was explaining wick back to a customer earlier and the thought occured to me that if the mark can wick back up then it hasnt really been cleaned out in the first place just pushed lower in the carpet fibre ??? ???

Title: Re: Wick back
Post by: Mike Halliday on May 19, 2009, 02:33:43 pm

or perhaps......... you've taken out the top half of the spill but not the remaining half that is in the base of the carpet, so as the carpet dries the bit you left behind wicks up to the surface.

Title: Re: Wick back
Post by: absolutecleaning on May 19, 2009, 04:21:49 pm

Yeah thats kind of what I was getting at - just wondering at what point a customer will spot it and and say that the remainder is being hidden rather than cleaned.

Also wouldnt it be reactivated next time it was cleaned?

Cheers
Si

Title: Re: Wick back
Post by: robert meldrum on May 19, 2009, 05:27:02 pm

NEVER discuss negatives with prospects. Put a negative idea in someones head and they will expect it to happen !!!!

Title: Re: Wick back
Post by: absolutecleaning on May 19, 2009, 07:40:50 pm

Quote from: robert meldrum on May 19, 2009, 05:27:02 pm

NEVER discuss negatives with prospects. Put a negative idea in someones head and they will expect it to happen !!!!

I didnt point it out to the customer I just thought it to myself - hopefully they couldn't "hear" that ;D